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brixvibe
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Posts: 12

PostPosted: Wed Oct 12, 2005 1:39 pm    Post subject: Internet activity still causes Voice Breakups - RESOLVED Reply with quote Back to top

Hello,

I know I'm not the first to report this. But I have a problem with People saying my voice is breaking up with talking to them on the Vonage service. It's not all the time...it's primarily notceable when someone is loading something heavy from the Internet.

For instance when my daughter browses around on NickJr.com and is loading and unloading NickJr Flash games all day, the outbound quality is horrible. It sounds like i'm on a cell phone to the person on the other line...but I can hear them perfectly.

Here are my QOS stats:

My Results
Download 8,288,760 bps
Upload 132,200 bps
QOS 98%
RTT 188 ms
MaxPause 31 ms

On my account online the quality is set to 90Kbps. So I don't see the problem. My local network setup is as follows:

Service - Comcast --> Cable Modem --> Vonage/Linksys RT31P2 Router --> Wireless Linksys Router --> 1 PC connected via Cat5 and two wireless laptops.

From what I understand the Vonage router is suppose to prioritize the Voice over internet traffic...if it's first in line after the modem...but if my daughters NickJr.com's browsing is causing poor Voice outbound this is clearly not the case. Which is weird because it seems like her Download is affecting my Upload? Logically this doesn't make sense to me. Isn't my Voice being transferred via my Upload speed?

I think I'm just going to switch back to Bellsouth.


Last edited by brixvibe on Wed Oct 12, 2005 4:10 pm; edited 1 time in total
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Oct 12, 2005 1:44 pm    Post subject: Reply with quote Back to top

What is your bandwidth saver set at? if you only have 132 UL, and have the bandwidth saver on high (90 kbps) that leaves very little bandwidth on the upstream left.

_________________
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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Wed Oct 12, 2005 1:51 pm    Post subject: Reply with quote Back to top

I don't have the router you're using so I don't know how it does QoS, but looking at your info, the upload bandwidth is pretty low, especially compared to your download. You are correct that the upload bandwidth is your main concern regarding breakup of your voice transmission.

Have you tried lowering your Vonage bandwidth using the bandwidth saver to either 30Kbps or 50Kbps to at least test for improvements?

I would also recommend talking with Comcast if that upload speed test is accurate, because it is really very low for an 8Meg download service (would expect 384Kbps or better), sounds like there is a problem there - possibly the modem or the router. Have you tested your upload without the Vonage router as a comparison?

Also, as a general thing to check, make sure you have the latest firmware for your router.
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brixvibe
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Joined: Oct 12, 2005
Posts: 12

PostPosted: Wed Oct 12, 2005 2:00 pm    Post subject: Reply with quote Back to top

Trowski wrote:
What is your bandwidth saver set at? if you only have 132 UL, and have the bandwidth saver on high (90 kbps) that leaves very little bandwidth on the upstream left.


Well I thought that the router is suppose to prioritze. I mean if I say I want my Vonage Service to use 90 Kbps..then why would it just simply choke the internet upload/http requests (in this case), to consume the other 42%. Why would the internet activity affect what I've statically stated I want the Vonage service to consume?

Having this low of an upload speed is rather common. That's why you never hear consumer broadband companies marketing their Upload speeds... I've had broadband for 5 years now...and I'm an IT professional so I know that my current upload speed is acceptable. Besides Vonage doesn't require anything more than 90 Kbps anyway if I'm not mistaken.

Why would lowering my setting to 50Kbps help at all? Isn't that lowering my Voice quality?
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Trowski
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PostPosted: Wed Oct 12, 2005 2:06 pm    Post subject: Reply with quote Back to top

To me it seems a bit odd to be able to pull 8 mbps down and only have 135 or so kbps upload.
Even if it is prioritizing perfectly at 90 kbps in theory, you are also dealing with a maxed up (I would think) upstream. You could be running into some packetloss or latency.

I have found that lowering the setting to 50 kbps would be an option for you. It doesn't hurt to try...Or you can go back to Bellsouth and get screwed...

I do find it great that you are an IT professional, I deal with them all day.

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brixvibe
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Joined: Oct 12, 2005
Posts: 12

PostPosted: Wed Oct 12, 2005 2:28 pm    Post subject: Reply with quote Back to top

Trowski wrote:
To me it seems a bit odd to be able to pull 8 mbps down and only have 135 or so kbps upload.
Even if it is prioritizing perfectly at 90 kbps in theory, you are also dealing with a maxed up (I would think) upstream. You could be running into some packetloss or latency.

I have found that lowering the setting to 50 kbps would be an option for you. It doesn't hurt to try...Or you can go back to Bellsouth and get screwed...

I do find it great that you are an IT professional, I deal with them all day.


Well, Comcast states it should be 384 up max. But that varies obviously. I've tried lowering my bandwidth saver to 30% to test.

Love the snide remark about being an IT professional. I'm not playing the" I know all" card...believe me...I used to be in tech support for several years...so I know the type. i'm just making anyone looking to respond understand that they're not talking to a novice...that's all.

I'll probably still switch to bell south any way....if I feel like going through the hassle of switching...it looks like I can save $20 + /month. My only problem I had with them before was their poor customer service.

My current set up is:

Comcast Internet: $72 after taxes (i get charged extra first because I don't use their cable service...because I have DirecTV....and then I pay the extra $10 for the faster download speed I think it's advertised at 6 Megs)
Vonage: $33 (regular service plus one Virtual Number)
Totaling $105 /month


If I switch to Bellsouth:

Phone Service: $44.95
Their Fastest DSL Package (DSL Extreme) advertised at 3 Megs: $42.95
Taxes: about $10 they said
Discount off DirecTV bill (some type of affiliate promo): $10

Totaling around $88.

Say I was a Comcast digital cable customer and dropped off the extra $10 for the faster package...it would still work out to what I'm paying for Bell South's service in total. And since I won't be switching to comcast for digital cable...this won't be happening.

i do like the features Vonage has though....so I don't know.
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Trowski
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PostPosted: Wed Oct 12, 2005 2:34 pm    Post subject: Reply with quote Back to top

I wasn't being snide at all...I place IT consultants, just saying there are a wide array of skills that fits under the IT umbrella.....
Give it a try, see if it works. But I would be interested in why you dont even get half of your UL speeds....
I actually push past mine.

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brixvibe
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Joined: Oct 12, 2005
Posts: 12

PostPosted: Wed Oct 12, 2005 2:42 pm    Post subject: Reply with quote Back to top

Trowski wrote:
I wasn't being snide at all...I place IT consultants, just saying there are a wide array of skills that fits under the IT umbrella.....
Give it a try, see if it works. But I would be interested in why you dont even get half of your UL speeds....
I actually push past mine.


Yeah I just don't feel like getting on the phone with Comcast right now to try to figure out (at work right now).

(off subject) I apologize for taking your remark the wrong way. Obvisously IT can mean anything from tech support newbie, to Infrastructure security. I spent the first 5 yrs of my career doing tech support, and started getting into Level II / engineering...but switched my field under the IT umbrella to web app development. So now i'm a happy .Net developer for a medical software company...a lot less MCSD's and MCAD's than MCSE's. Market feels better than going the Network Admin type route i was going.
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Oct 12, 2005 2:58 pm    Post subject: Reply with quote Back to top

No problem bud...In hindsight I can see why it would see like a wiseass response...but then again I am a wiseass Wink

We are seeing more and more demand for good .Net developers, and a recent surge for C# programmers...

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brixvibe
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Posts: 12

PostPosted: Wed Oct 12, 2005 3:18 pm    Post subject: Reply with quote Back to top

Trowski wrote:
To me it seems a bit odd to be able to pull 8 mbps down and only have 135 or so kbps upload.


Well I just took some broadband speed tests a few few different sites, and they all seem to be about the same.

http://www.speakeasy.net/speedtest/

Returns 8157 Kbps Down / 638 Kbps Up.

So why is my Vonage reporting differently showing me 132 Kbps Up?

And lowering the Bandwidth saver to 30 Kbps seems to have helped, although the sound quality is noticeabley different. Trying 50 Kbps next to see if that will work for both sound and not packet loss.
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