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LouisB_TX
Full Forum Member


Joined: Jan 05, 2005
Posts: 66
Location: Houston
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I'm swapping ATA's from Linksys RT31P2 to a RTP300-VD because of various issues: background noise etc..that I tried remedying with the "phone off-the-hook" resolution in the second phone port. I just purchased a new rtp300 off eBay and am awaiting for delivery. Anyway, does anyone have 1st hand knowledge if Vonage is going to charge me to swap? Don't they just change the MAC address of the ATA on the account? Or better yet, would anyone have any suggestions to argue to have the fee waived, if one does exists? Thanks guys..Louis  |
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sedin_26
Vonage Forum Associate


Joined: Oct 14, 2005
Posts: 12
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I don't know, unfortunately, if there is a fee for that. For anyone else reading this, though, take note that you can ask Vonage to send out an RPT300 to replace your RT31P2 and they will ship it free of charge. All you have to do is mail back the old adapter within 14 days. |
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dabones
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)
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they wont' een activate your RTP 300 that you bought on ebay, they will ONLY activate routers that are new, or been on your account previously.. sorry for the bad news..
you'll have to get them to ship you an RTP 300..
btw, there is no fee if you are swicthing adaptors that you bought form vonage. |
_________________ Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K
** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite.. |
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sedin_26
Vonage Forum Associate


Joined: Oct 14, 2005
Posts: 12
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He says he got a new RPT300-VD, which would indicate it is a new Vonage device. If that's the case, they will activate it. If it is a non-vonage rpt300 or has been used already, they will not. |
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dabones
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)
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the "-VD" and "ebay" made me believe this is not a new un-activated vonage device.. if it is new, never-before-activated, vonage, then you're golden.. |
_________________ Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K
** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite.. |
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dconnor
Site Admin


Joined: Mar 05, 2003
Posts: 2135
Location: The Beach
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Aside from the valid debate above regarding the new/used/ebay issue, there is no fee for swaping out a MAC to a new device. |
_________________ Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
For Vonage UK the number is 0808 168 1000 |
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northern
New Forum Member


Joined: Oct 26, 2005
Posts: 5
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We purchased a pap2 at the source by circuit city (radio shack canada's new name) but it does not work well.
How would we switch to a RPT300? Where would we get one?
Will Vonage Canada swap it for us?
Is there a fee? |
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