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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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sporter
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Posts: 7

PostPosted: Tue Oct 11, 2005 5:00 pm    Post subject: Linksys RT32P2 general connection problems Reply with quote Back to top

I have two Vonage lines. One bound to a Cisco ATA 186 and the other to a Linksys RT32P2. Both are connected to a Linksys BEFW11S4 v.2 (broadband router, switch, wireless station). I also have another switch connected to the BEFW11S4.

The line connected to the ATA 186 works great... no problems.

The line connected to the RT32P2 rarely works. When someone calls me, sometimes it won't ring. Other times it rings but when I pickup, the line is dead. I can occasionally make outgoing calls, but not usually. It is really frustrating.

The RT32P2 is one of those "all-in-one" crap devices that is a phone adapter and a broadband router all in one. But I don't want to use it as my broadband router because I use my BEFW11S4 for that. Do I need to change some setting on the RT32P2 to tell it not to try to be a router? Or maybe the RT32P2 and the ATA 186 won't coexist nicely on the same network? I'm stumped, please help!
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mundy5
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PostPosted: Tue Oct 11, 2005 5:48 pm    Post subject: Re: Linksys RT32P2 general connection problems Reply with quote Back to top

sporter wrote:
Do I need to change some setting on the RT32P2 to tell it not to try to be a router? Or maybe the RT32P2 and the ATA 186 won't coexist nicely on the same network? I'm stumped, please help!


Sporter, to answer your question, yes, you need to make some tweaks in the configuration in order to make it work.

Several issues are at play. 1. have you tested your connection to see if your broadband connection can handle more than one phone line at a time? (i.e. go to testyourvoip.com and test it).

2. Have you disabled the router functions of your rt31p2? (i.e. disable DHCP, etc).

3. Does your BEFW11S4 support QoS? If not, then having two phone connections will most likely cause quality issues b/c your phone data will not get priority through your connection.

4. When you connect the rt31p2 to your BEF router how is it connected? Is it connected to the rt31p2's "internet" connection or it's "ethernet" connection? It makes a difference. Do a search on this forum to see some possible configurations.

5. What is your upload speed? Also, do you use the internet while on the phone? Remember, each phone connection will take up 90kbps so if you have 128 kbps upload speeds, then it cannot handle more than 1 phone line at any one time since 90 x 2 = 180 kbps which is already greater than 128 kbps.

I hope these questions help you deal with your situation.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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sporter
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PostPosted: Tue Oct 11, 2005 7:15 pm    Post subject: Reply with quote Back to top

1. I did the test at testyourvoip.com and got a 4.2 or 4.3 MOS. I didn't see anything about how many lines I can handle. My internet access is through Roadrunner and I have very good bandwidth (my guess would be about 2 Mbit/s down, 512 Kbit/s up).

2. I didn't thik it would make a difference, but I will disable DHCP on the RT31P2.

3. The BEFW11S4 doesn't support QoS. The line that doesn't work has problems regardless of whether or not the working line is in use. I really don't think the problem is bandwidth-related.

4. The BEF has 5 ports on the back. WAN goes to my cablemodem. The uplink port goes to my other switch (we have 5 computers and a print server hooked to it) and two of the regular ethernet ports go to the two phone adapters. The ethernet port that is next to the uplink port is not in use.

On the RT31P2, I have the ethernet cable going into the Internet port. I will try using one of the ethernet ports rather than the Internet port on the RT31P2.

...

Thanks for the tips. I'll try them out and post my results here.
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sporter
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PostPosted: Tue Oct 11, 2005 7:50 pm    Post subject: Reply with quote Back to top

I disabled DHCP on the RT31P2 and also tried changing some of the routing-related settings (on both the RT31P2 and the BEF). With every combination, the same thing happens. Right after the RT31P2 restarts the phone line works fine for both incoming and outgoing calls. But within a minute or two it stops working again.

Arg... I'm so stumped.
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sporter
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PostPosted: Tue Oct 11, 2005 7:56 pm    Post subject: Reply with quote Back to top

I thought it might be usefull to note that even when the RT31P2 phone line isn't working I can still get Internet access through it. While making all those changes my computer was connected to the RT31P2 (which was connected using its Internet port to an Ethernet port on the BEF) and never had a problem (other than the 10 seconds of downtime while the RT31P2 was restarting).

The only thing I can think of is that the RT31P2 doesn't like being behind the BEF ...

or

.. the Cisco ATA 186 and the RT31P2 don't share an Internet connection well and the ATA 186 wins out.
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mundy5
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PostPosted: Tue Oct 11, 2005 9:38 pm    Post subject: Reply with quote Back to top

Sporter,

I appreciate your speedy responses. I had a suggestion. For the sake of troubleshooting, what if you just connect the rt31p2 and not the cisco ata? Would that make the rt31p2 work? If so, then we have isolated an apparent incompatibility between these two adapters. Let me know if removing the cisco ata corrects any issues with the rt31p2.

i'm glad to hear that bandwidth is not an issue. that eliminates one possibility.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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sporter
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PostPosted: Wed Oct 12, 2005 12:11 am    Post subject: I embarass myself Reply with quote Back to top

I'm a bit shocked that I didn't come up with that idea myself. I mean... basic troubleshooting. Silly me.

Anyways, I've been running just the RT31P2 for 20 minutes and it is working great. It hasn't ever worked this well, that I can recall. I'll try it again tomorrow for a few hours to make sure that is definitely the problem.

If it is the problem, do you have any advice on how to get through Vonage's tech support lines with out them making me just through the "did you plug in the adapter" dog-and-pony show?
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mundy5
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PostPosted: Wed Oct 12, 2005 5:00 pm    Post subject: Reply with quote Back to top

sporter,

I cannot help with advice regarding Vonage tech support. However, there is an email address that has been shown to work effectively. It's dslreports@vonage.com

see topic http://www.vonage-forum.com/ftopic7016.html

Apparently it goes directly to a tier 3 tech.

Your last post tells me that it's some kind of incompatibility between the two adapters. I don't have any more particular solutions regarding that. But I feel like we have at least isolated the problem.

I hope the email address works well for you.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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ColdGin
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Posts: 423

PostPosted: Wed Oct 12, 2005 7:03 pm    Post subject: Reply with quote Back to top

those 2 phone adapters don't have the same default IP addresses do they?
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mundy5
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PostPosted: Wed Oct 12, 2005 7:55 pm    Post subject: Reply with quote Back to top

great idea. please check to see what ip addresses the two adapters have. they need different ones...

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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