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colormeblu
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Joined: Oct 08, 2005
Posts: 8

PostPosted: Sat Oct 08, 2005 5:59 pm    Post subject: New service but no phone light and no dial tone Reply with quote Back to top

Location: Blaine, Washington
ISP: Comcast cable
Upload: 307 kpbs Download: 1.41 Mpbs
Modem: RCA Model DCM245
Adapter: Linksys PAP2
Setup: modem -> hub -> adapter -> phone

Issue: i am on my second retail adapter in trying to get phone service established. ive registered the new mac directly with customer service, and have everything set up. no matter what i try (different setups, adapter connected straight to modem, different phones, different lines, power cycling) i cannot get the phone light to actually light up on the adapter, and of course there is no dial tone. the power light is constant and the ethernet light flashes connectivity, but those are the only lights i get.

ive tried going to http://192.168.15.1 to double check the mac that is listed for my account, however i cant get to the site. it times out every time i try to connect.

i do pay for 2 ip's from comcast, so the adapter is getting an ip assigned. we usually have two computers coming off the hub getting their own ips, but we've switched that to the pc B linked to pc A with pc A connected to the hub, so there is an ip available for the adapter. we can use the phone plugged into the adapter to check and get the ip address, so i know it has one. (we can use the command functions on the phone despite the phone light not being lit)

i dont have another phone to call customer service on, i was planning to use Vonage as my main phone line (if i can ever get it working) ive tried emailing, but they arent emailing back.

any suggestions?


Results from www.testyourvoip.com:
. Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 57.9%
Latency 0.06 5.9%
Packet Discards 0.36 36.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 200 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 45 ms
Signaling Quality
Post-Dial Delay 94 ms
Call Setup Time 110 ms
Media Delay 266 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 200 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 121 ms
Call Setup Time 124 ms
Media Delay 153 ms
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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Sat Oct 08, 2005 6:05 pm    Post subject: Reply with quote Back to top

My guess is its the hub. Try hooking the PAP2 directly to the modem.

At best the settings have to be changed on the hub. Worst is that hub is unusable and you have to get a router or perhaps a switch- both are relatively inexpensive.
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colormeblu
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Posts: 8

PostPosted: Sat Oct 08, 2005 6:17 pm    Post subject: Reply with quote Back to top

thats listed in my previous trials, ive connected the adapter directly to the cable modem, with the same results =) the only difference was that then i had no internet access =P ive pretty much ruled out the hub or the phone being the problem, its somewhere either in the cable modem, adapter, or service from Vonage.
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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Sat Oct 08, 2005 8:47 pm    Post subject: Reply with quote Back to top

I reread your post and notice that you have two ip addresses and cannot reach the 192.168.15.1 admin page. Are you sure there is an ip available? Something to check. This is obviously DSL and some DSL modems have some weird settings. Check with their tech support.

Something else to try is to unplug the PAP2 and only connect it to a computer and see if you can access the 192.168.15.1 admin page.

It is possible that the PAP2 is bad.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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bussetech
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Joined: Oct 07, 2005
Posts: 14
Location: Richmond, VA

PostPosted: Sat Oct 08, 2005 9:39 pm    Post subject: Reply with quote Back to top

colormeblu,

Do I understand correctly that your setup is as follows?

modem -> hub

hub(1)-> adapter -> phone
hub(2)-> PC A -> PC B

Now, I don't know if the Linksys PAP2 that you have is the same as, or similar to the Linksys RT31P2 that I have, but if it is, you wouldn't be able to get to 192.168.15.1 because it would be "inside" the adapter's firewall (on the LAN side) in the setup that you describe. Your PCs are on Comcast's subnet, not the internal 192.168.15.1 subnet.

My RT31P2 is set by default to "obtain an IP autmatically" ala DHCP. If your adapter is the same way, but Comcast has given you two STATIC IPs, then your adapter isn't picking up an IP because you need to go in and set it manually. (although I do notice that you say "the adapter is getting an ip assigned" which implies they aren't static IPs?). The ethernet light flashing might be LINK or it might be the send of trying to obtain an IP.

If the PAP2 has a built-in network switch like the RT31P2, you would put a PC on a port on the switch (with the PC set to obtain it's IP automatically/DHCP), and the Internet port of the Adapter connected to the Hub to the Modem, and then that PC should get a 192.168.15.x IP (most likely 192.168.15.100) -- you should then be able to HTTP in and set the adapter to one of your IPs from Comcast (assuming again, that Comcast has given you static IPs.).

Let me know if any of this works for you...

_________________
Chris Busse
http://www.bussetech.com/vm2pc - Your voicemail on your PC (coming soon)
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bussetech
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Joined: Oct 07, 2005
Posts: 14
Location: Richmond, VA

PostPosted: Sat Oct 08, 2005 10:10 pm    Post subject: Reply with quote Back to top

Ignore some of what I said -- I took the time to look up the PAP2 manual and see that it does not have a built in firewall like the device I have so the subnetting issue might not be the same ...

... but, that being said, does your "modem" have a router built in? If that is the case, it might be assigning a 192.168.1.x IP subnet instead of the 192.168.15.x IP...

...if the modem doesn't have a router built in, then the PAP2 should have the public IP from Comcast, not a 192.168.x.x IP, and if the public IP is static, the PAP2 would need that set (through the voice menu)

_________________
Chris Busse
http://www.bussetech.com/vm2pc - Your voicemail on your PC (coming soon)
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colormeblu
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PostPosted: Sat Oct 08, 2005 10:44 pm    Post subject: Reply with quote Back to top

comcast (at least here where i am) uses dhcp, so its not a static ip. im positive the adapter is being assigned an ip as i can use the voice response menu (a phone connected to the adapter) and enter the proper command and it will give me the assigned ip.

i dont honestly think at this point that the pap2 is bad. this is the second one we've had, the original one wouldnt connect the phone either, so we exchanged it for this second one. unfortunately, same exact thing is happening. constant power light, flashing ethernet light (the activity flashing on the adapter is in exact cadence with the activity light on the modem), and dark phone lights.

bussetech, that is indeed the setup we are currently using. prior to getting the phone adapter, we had each pc connected to the hub independantly, but we didnt want to pay for a third ip, so switched to this current configuration. its working fine for internet purposes, so we'll stick with it assuming we can get the phone working.

our modem does not have a router, and as you found out, neither does the adapter. the pap2 is a pretty simplistic adapter, we should have been able to just plug it into the hub and go, but alas it doesnt seem to be that easy.

we contacted tech support today from a pay phone, but the only ideas they could give are ones we've already gone through. they insist we need a phone at home to be able to troubleshoot the Vonage service, which simply isnt possible right now. if i get a phone at home, then i wont need Vonage in the first place.
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sat Oct 08, 2005 11:01 pm    Post subject: Reply with quote Back to top

You must have a reason to be buying two IPs from your ISP instead of simply buying one and using a router ($50 or less) to provide LAN IPs to all your devices (including the PAP2)? Independent of that, if your modem is working correctly, then connecting the PAP2 directly to the modem would provide a working solution (if only temporary for your needs). The PAP2 is set by default to DHCP, so it will receive an IP from the modem automatically. Try connecting the PAP2 directly to the modem again, with a phone connected directly to Phone Port #1 (make sure it is connected to the #1 phone port unless you have had customer service re-assign the phone ports). Phone Port #1 is not adjacent to the ethernet connection. Un-power everything for a couple of minutes then power up the modem and wait for it to re-boot, then power up the PAP2. You should see the PAP2 ethernet light flash quickly while it reboots within a few minutes and then have a steady Phone #1 light and dial-tone.

If this doesn't work, and you are actually receiving IP from the modem (e.g. you can web browse if connected to a PC) then either the account isn't set up correctly from Vonage (you said you are on PAP2 number 2 - does Vonage have the correct MAC for the current PAP2?) or the PAP2 is indeed bad.

Lastly, get a router and eliminate one of the IPs your buying monthly. It will provide a hardware firewall for your network and is basically plug and play if you have a DHCP ISP plus you can add wireless to your home network for very little (wireless routers are just a few dollars more than non-wireless routers).
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colormeblu
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PostPosted: Sun Oct 09, 2005 12:23 am    Post subject: Reply with quote Back to top

we dont have a specific reason for using a hub instead of a router, mainly just havent bothered to change our setup. we've had our network for about 6 years, and when we originally set it up, hubs were a lot cheaper than routers, so we went with the hub. ive been meaning to upgrade to a wireless router, and started looking into them a couple months ago, just havent finished the process yet.

we have tried the pap2 directly connected to the modem, multiple times, and with both pap2s that we've tried. unpowered everything and powered up in order, still no phone light or dial tone. internet access has worked fine this entire time (except when we disconnected the computers entirely of course).

the second pap2 mac is registered correctly with Vonage, i called them right after we got it to switch mac numbers, and we checked the number again when we called tech support a couple hours ago.

i have a hard time believing both pap2s are bad, but am getting pretty frustrated with the lack of help from Vonage. they gave us absolutely no help when we contacted them, only telling us things we've already tried numerous times, and insisting we need a phone at home to troubleshoot, yet the problem doesnt seem to be on our end.
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colormeblu
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PostPosted: Sun Oct 09, 2005 12:42 am    Post subject: Reply with quote Back to top

oh and yes, the phone is plugged into jack 1. i tried jack 2 in case the wrong port was enabled, but it gives the message that we have it in the wrong jack.
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