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bussetech
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PostPosted: Sun Oct 09, 2005 12:47 am    Post subject: Reply with quote Back to top

It seems you have tried quite a few options. I'll mention this:

Although not related to Vonage specifically, I know of at least four people in my area that have had Comcast cable modems go bad -- not in the sense that they died altogether, but they just started having sporadically horrible speeds (maybe packet loss?).

In every case, Comcast replaced the modem.

Maybe something that is enough to keep the Vonage from working?

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mundy5
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PostPosted: Sun Oct 09, 2005 6:27 am    Post subject: Reply with quote Back to top

colormeblu et al,

folks, my understanding with the PAP2 is that it requires a router for it to function properly. At least that is my understanding from previous posts.

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ChrisFix
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PostPosted: Sun Oct 09, 2005 8:46 am    Post subject: Reply with quote Back to top

mundy5 wrote:
colormeblu et al,

folks, my understanding with the PAP2 is that it requires a router for it to function properly. At least that is my understanding from previous posts.


In reading through the PAP2 user manual, it always references connecting the PAP2 to either a Router of Gateway - never directly to the modem - so mundy5 has probably got the answer.

Also, before putting a router in front of the PAP2 (which I highly recommend you do), try this from page 15 of the user manual - Appendix A: Troubleshooting says that you can go off-hook and press '80#' then hangup and wait 30 seconds to get dialtone. One last thing you can try is to reboot the PAP2 from the voice configuration menu using '732668' as the option code (pg 13 of the manual).

I'm pretty confident that getting a router will fix your problem.

Good luck and let us know how you make out.
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colormeblu
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PostPosted: Tue Oct 11, 2005 9:34 pm    Post subject: Reply with quote Back to top

UPDATE! still not working =(

we did the 80# and manual reboot several times prior to the suggestion, they didnt do anything.

our modem is in good shape, its less than 2 yrs old, and our connection is very good, we run in the mid to high 90s for QoS. i dont think the modem is the problem here.

figured the tip on the router was probably right on, so purchased a router today (wooo we are now part of the wireless age). all is set up, and still no phone light or dial tone. we went through ALL the suggested methods again, 80#, manual reboot, power cycling, disabled dhcp and set static ip on adapter, enabled port forwarding.

still no phone light, no dial tone, and no patience left either.
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ChrisFix
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PostPosted: Wed Oct 12, 2005 11:09 am    Post subject: Reply with quote Back to top

I can understand "no patience left either"!

What router did you get?

Do you have PC1 and PC2 working off ports from the router successfully?

Have you tried MAC cloning?

Did you try leaving DHCP set on both the router and PAP2 (ignoring Port Forwarding for the time being as I doubt that is the problem)?

If your PCs are working through the router, have you looked at the command line ipconfig? What's that say?

I know you confirmed this with customer service, but I still wonder if they have the correct MAC registered. That might be worth another call.

How are multiple IPs delivered in you setup - is it one Modem with two ports or something different? In thinking about all the variables, that seems to be the only thing different with your config than most peoples.
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colormeblu
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PostPosted: Wed Oct 12, 2005 9:52 pm    Post subject: Reply with quote Back to top

we have phone lights! thank you all for your assistance =) i still dont know the problem was. we buckled under and paid for a phone card for our cheap cell phone, and after 4 dropped calls in the middle of speaking to techs (we get very poor reception where we live), we finally lasted through an entire call where they had us twitch some settings that we had set when following the manual troubleshooting, and they changed some things on their end. and voila, phone lights and dial tone =)

thank you all for the assistance in trying to hammer it out. i wish i knew what the final solution was, but it came from vonage's end somewhere.

still annoyed tho that they never responded to multiple emails, and i had to pay for a $30 phone card just to get my service working =P
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Steve48
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PostPosted: Wed Oct 12, 2005 10:11 pm    Post subject: Reply with quote Back to top

Now that the Vonage phone is working, you might want to call them back and get some feedback on the problem. They owe you that, and you'll want to understand the settings at your own end, at the very least.

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