Vonage calling center

Posts: 1 · New Forum Member Joined: Feb 13, 2004 Posts: 1

Can some one tell me where Vonage has it's calling centers ? I've heard that they have moved the call centers from US to India !?

Posts: 9 · New Forum Member Joined: Jan 17, 2004 Posts: 9

How about a more specific link? I could not find any Vonage related topics.

Posts: 22 · Posted: Sat Feb 14, 2004 9:49 pm Post subject: Outsource

I really don't care myself, as long as the problem gets fixed. If Vonage does indeed outsource its customer support, they will be right along there with Intuit (aka Quicken), Dell, etc.

Posts: 9 · New Forum Member Joined: Jan 17, 2004 Posts: 9

In my several calls to Vonage, I've never spoken with anyone outside the US. I have, however, spoken to people with strong accents. But, that's just the nature of the US workforce these days.

In the end, I gather Vonage is not outsourcing to India? If so, hooray for them.

My .02 worth on this outsourcing trend is that we're doing the US economy no good. If you want Americans as customers, you need to create ways to keep Americans able to buy your product. Left alone, and allowed to run fully run their course, the current trends are not helping the US customer base by creating US jobs and thus the ability to buy products here.

OTOH, I'm not entirely sure how I'd resolve this situation either.

--Bill

Posts: 12 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 12

I think the capitalisitic drive to maximize profits is what's causing the outsourcing phenomenon, not the rules and regulations of the US. Even if you remove all the rules and regulations in this country, US companies will still outsource, sometimes just to get a 5% less in costs. And the same phenomenon is going to happen in the countries that are at the receiving end of the outsource, e.g. China, India, etc. There will be companies popping up over there, and if they are not state-run, they will do exactly the same thing: minimize costs, maximize profits. The "magic hand" is at work here.

I don't mind the profit maximizing that's facilitated by outsourcing, even though my very job may be affected, if the profit comes back to the shareholders, since I'm one of the shareholders in this US market Smile

. However, the profit too often gets stashed up at the companies (look at Microsoft's amount of cash reserves), in the hands of top executives who want to build up more power in the society (witness the amount of political contributions by these fat cats), and too often the profits get into the executives' pockets without going to the shareholders (CEOs get big bonus while shareholders eat the loss).

Posts: 8 · New Forum Member Joined: Feb 16, 2004 Posts: 8

What should be looked into regarding this matter are the cultural and economic ramifications that capitalist outsourcing may produce. Sure, it's easy to turn a blind eye to the long-term effects of outsourcing as it is outshined by the hundreds of thousands of jobs it creates; suffice it to say that most, if not all, professionals in 3rd world countries would bite into the luster of the higher-than-median salaries(yes $300 a month IShigher than the median salary of most 3rd world countries) these companies offer. Economically, down the line, what would happen is that you'd have an immense brain drain scenario wherein all of the potent professionals of a certain country are devoting all their efforts into helping make the top level capitalist brass of these companies earn more moolah while neglecting the fact that while doing so, their own country is passing time waiting for professional manpower to hoist the economy back up into its feet. It's so sad how capitalism is exploiting third world countries by bribing them with higher pay while silently killing patriotism on their part; what's equally sad is that Americans boast of patriotism while americans themselves aren't doing anything to promote it.

Posts: 3 · New Forum Member Joined: Feb 12, 2004 Posts: 3

$300 a month?! what about taxes? what a blood money...nine hours straight dealing with irate and not so irate customers 5 days a week.

customer care agent goes home with a smirk tinted on his face (huh! was able to endure another day) ... from a 3:00 am - 12:00 noon shift...walaaah!!! unbearable heat of the sun striking his sweaty face. has to take a public bus without any form of ventilation whatsoever.

this is the kind of life a customer care agent has...got some friends outside the country... most of them... professionals. disheartening... Cry

Posts: 3 · New Forum Member Joined: Feb 12, 2004 Posts: 3

is it the economy issue that creates the buzz in here? or is it racism that arises the consciousness of americans? Confused

Posts: 12 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 12

Moto wrote:

To me, that sounds like the feudal states of europe back in the dark ages.

To me, it's all well and fine to the American aristocracy; an exemplary member of which is GWBush Mad

Posts: 12 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 12

Moto wrote:

You still have to condsider the ancillary costs to do business here. Since corporate american cannot budge those costs, it budges the costs it can, ie labor. That is why jobs are being elimiated.

So you're saying if american corporations CAN budge those fixed costs they won't outsource ? I doubt it. They will still cut costs, cut costs, cut costs (but do not touch the in-the-sky salaries and big bonuses of the top officers) anywhere, anyway, anyhow they can.