Anonymous Call Rejection

Posts: 19 · Vonage Forum Associate Joined: Nov 17, 2005 Posts: 19

I would like this and specific number rejection.

Posts: 15 · Vonage Forum Associate Joined: Oct 04, 2005 Posts: 15

Instead of complaining we need to put some financial motivation behind them making the changes (upper management will notice when cash is involved). Are you listening Vonage?

As I posted in another post they are losing out on money, plain and simple so lets do this a little different. I'd be happy to pay a small fee ($1.99 a month is what AT&T charged me) and sign up on a waiting list of the feature to be automatically billed to my account when the feature is rolled out. If you could see that you have 50,000 people on the list that is $100K in missed income per month. You can hire two good Voip programmers for that cost and still pocket a cool $1,000,000/yr. If a Vonage employee is on this forum and they have an internal 'employee benefit' program for things they pay bonuses on that you recommend to the company that make the company more money or save the company money pony up this idea...c'mon..can't you hook a brother up Smile

However this is what I got from AT&T for the $1.99 and wouldn't pay for anything less.
1. The ability to block all anonymous calls completely, send to voicemail or accept.
2. The ability to send a list of user defined phone numbers directly to voicemail or completely reject.

Here is a screenshot of the interface that AT&T provides for this feature.

Posts: 6 · New Forum Member Joined: Aug 05, 2006 Posts: 6

I have been asking Vonage about this for months. And still no answer. If they don't get on the ball I'm switching to Lingo. Lingo offers Anonymous Call Rejection (ACR) and they are cheaper. Confused

Posts: 4 · New Forum Member Joined: Mar 23, 2007 Posts: 4

I wouldn't switch to Lingo over the ACR. At first, I had Vonage decided to switch to Lingo for the added discount, but Lingo service was horrible, horrible, horrible, CS said it was my ISP but I told them I Voange before you guys and never had these problems. CS was no help at all so I cancelled two weeks later.

But I agree, we do need ACR.

/Rant, sort of.

Posts: 6 · New Forum Member Joined: Aug 05, 2006 Posts: 6

Blaw, Blaw, Blaw.... I have been asking Vonage for ACR for over a year now. And as Vonage always does they ignore it and send lame responses like use the "Don't Call List". I got the same crapy support from my phone company before I switched to Vonage. The way I see it if they haven't figured it out by now there is no hope.

How did Lingos ACR work anyway? How did you identify numbers you wanted to block? Was it through the web portal or the phone? What did it do with number once it was blocked?

And by the way (Vonage). If I'm told to use the federal don't call list one more time I'll go postal. I have been on that list from the beginning and I still get people calling trying sell me crap or beg me for money... It's a joke.

Vonage, step up and be all you can be already. You have been doing it long enough.

Posts: 6 · New Forum Member Joined: Aug 05, 2006 Posts: 6

Blaw, Blaw, Blaw.... I have been asking Vonage for ACR for over a year now. And as Vonage always does they ignore it and send lame responses like use the "Don't Call List". I got the same crapy support from my phone company before I switched to Vonage. The way I see it if they haven't figured it out by now there is no hope.

How did Lingos ACR work anyway? How did you identify numbers you wanted to block? Was it through the web portal or the phone? What did it do with number once it was blocked?

And by the way (Vonage). If I'm told to use the federal don't call list one more time I'll go postal. I have been on that list from the beginning and I still get people calling trying sell me crap or beg me for money... It's a joke.

Vonage, step up and be all you can be already. You have been doing it long enough.

Posts: 30 · Vonage Forum Junior Joined: Jan 28, 2005 Posts: 30

Yea, with all the problems Vonage is having with patents, money, etc. it may be time to jump ship.

I've been "hoping" for ACR for years, but am about done waiting.

Posts: 172 · Vonage Forum Master Joined: Apr 19, 2006 Posts: 172

Is there any company existing out there that doesn't have any problem?

You could panic and all but I don't think it will solve one's problem. If your service is working fine or doing great inspite of any companies problem then it should mean it is not affecting much the company right? Now, if their service is being affected then and only then should you say indeed the company is losing or going down.

Posts: 30 · Vonage Forum Junior Joined: Jan 28, 2005 Posts: 30

Guess there are two parts.

1. Looks like there will be more, but not too many companies have been to court over patent rights to the backbone of their service. That is 1/2 the issue.

2. The other part is the ACR which to my knowledge has NEVER been promised, but we've been "hoping".

I understand your point, but unfortunately ours is two fold.

Thanks for the response!

Posts: 1 · New Forum Member Joined: Apr 18, 2007 Posts: 1

Why is this such a big deal. The local phone company I left had this feature. All you had to do was either have them enable it or dial * something and it would activate.