Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
theeda
New Forum Member
New Forum Member


Joined: Feb 14, 2004
Posts: 3

PostPosted: Sat Feb 14, 2004 9:58 am    Post subject: Most calls go to VM, call waiting not working Reply with quote Back to top

Hello All,

I have had Vonage for almost a year now. Recently, I have been having problems with the service... most of our incoming calls go straight to voicemail, and for the last couple of months, I cannot remember call waiting ever working, (any incoming call, when I'm already on the phone, goes straight to voicemail).

I went to my online dashboard and checked the following settings: I have the bandwidth setting on maximum, and I verified that call waiting is enabled.

This has been happening much more than usual. Calls go to VM even when I'm online and know the Internet is working, call waiting not working at all.

Does anyone have any suggestions? Does the ATA have any internal settings that might improve the quality of service? How about call waiting?

Thank you all for your help!

Chad
View user's profile Send private message
big_bob
Full Forum Member
Full Forum Member


Joined: 1064934432
Posts: 41

PostPosted: Sat Feb 14, 2004 11:37 am    Post subject: Reply with quote Back to top

Chad,
Here's some random thoughts that popped into my head. Most of these are ideas that I've gotten from watching this forum for a while...

1. Try a complete power-off reset of your hardware. If it's been a while since you've done this, there may be a firmware update waiting for your ATA that will install when it powers back up.

2. Ask Vonage if they could set up your account on a better server. There have been several reports of individuals getting their problems fixed when Vonage moved their account to a different server.

3. See if Vonage has a way to check your ATA device to see if it may be failing. I don't know if they can verify it, or if it's just a guess. Several posters here have reported ATA failure and have had them replaced.

4. Verify that all of your line connections are solid. I initially had issues with my Vonage service and it turned out that I had one connection that was just loose enough to cause intermittent problems. I didn't think it was possible because I didn't notice problems with the internet. It finally ended up working loose to the point where my internet failed and when I finally figured it out and fixed it, my Vonage service became rock-solid.

5. There have been some internet issues due to a new rash of virus' lately, it's possible these are still affecting your Vonage service.

6. Who is your internet service provider? There are those who are getting suspicious of Comcast. Comcast is rolling out their own Voip phone service and many Comcast/Vonage subscribers have been experiencing problems that have been difficult to track down. There is no proof at this point, but Comcast/Vonage users seem to have a higher problem rate than other combinations.

7. Have you done a thorough virus scan / spyware scan lately? It's possible that your computer is infected with something that is eating up your bandwidth.

That's all I can think of for now - maybe someone else has some other ideas...

_________________
"I'm not in denial - I'm just very selective about the reality I'll accept." - Calvin
View user's profile Send private message
theeda
New Forum Member
New Forum Member


Joined: Feb 14, 2004
Posts: 3

PostPosted: Sat Feb 14, 2004 12:01 pm    Post subject: Reply with quote Back to top

Big_bob,

Thank you for the suggestions! I will check for loose connections firstly.

I also visited www.dslreports.org, and there is a good forum over there as well, offering insight to correcting Vonage issues. I found that some people had luck with service problems when the allowed certain port forwarding to the ATA. I added port forwarding for the specified ports and I will monitor the service.

The ATA has been rebooted within the last two weeks.. this has been going on since November.. It didn't happen all of a sudden, but instead I noticed a quick deterioration of service.

My broadband company is SBC, (DSL line). It's pretty stable and I don't have issues with getting knocked off the Internet. I used to have Comcast, and I would rate them as pretty low.. lots of downtime :/

I'll do another power reset today.. perhaps there is a firmware upgrade in the queue.

I run full scans on my entire network for virus and spyware every other day.. so I think I'm clean..

If my next steps don't seem to work, then I'll ask Vonage to move me to a different server...

Bob, I appreciate your suggestions and help!! You have given me some good ideas to try out.

T
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.23 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum