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Ashmoss
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PostPosted: Fri Oct 07, 2005 3:58 am    Post subject: vonage not displaying originating caller id for fwd calls Reply with quote Back to top

I have a BT line and while testing Vonage (just signed up this last week) I want to use call forward to pass on all calls to my BT line so that callers do not have to know my new Vonage number (well .. not just yet) but Vonage is not displaying the originating caller ID and only showing all calls as incoming from my BT landline phone number??

BT are passing the number correctly as I have used my mobile / cell phone to forward calls to my BT landline and vice versa and this works fine. But when I try and forward calls from my mobile / cell or BT landline to Vonage it is just the call forward number that is passed i.e. either my cell / mobile or BT landline number and not the originating number. The call forward number is also logged as a received call in the activity dashboard and not the originating number.

Any ideas anyone? not tried Vonage support yet but that will be my next challenge!

Thanks
Ashmoss
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g4hlf
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PostPosted: Fri Oct 07, 2005 6:53 am    Post subject: Re: vonage not displaying originating caller id for fwd call Reply with quote Back to top

Quote:
[quote="Ashmoss"]I have a BT line and while testing Vonage (just signed up this last week) I want to use call forward to pass on all calls to my BT line so that callers do not have to know my new Vonage number (well .. not just yet) but Vonage is not displaying the originating caller ID and only showing all calls as incoming from my BT landline phone number??


Are you trying to call forward form you Vonage line to your BT line of call forward from you BT line to your Vonage line? I presume it is the later as no one will call you on your Vonage number if they do not know it ?


Quote:

Any ideas anyone? not tried Vonage support yet but that will be my next challenge!


I find Vonage support very helpful and free !
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Ashmoss
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PostPosted: Fri Oct 07, 2005 7:05 am    Post subject: vonage not displaying originating caller id for fwd calls Reply with quote Back to top

Thanks for you reply.

Yes you are correct it is the latter. I am have setup call forward on my BT landline to my Vonage line but the originating number that is being forwarded on via by BT Landline is not being displayed / captured by Vonage.

e.g. caller 0113987654 calls my BT landline which is 0113123456. I have call forward setup on my BT landline to my Vonage line to forward ALL calls made to 0113123456. My Vonage line receives the forwarded call but displays 0113123456 (BT Landline number) and not 0113987654 the originators number.

I have tested that the above works using my cell/mobile to BT landline call forwarding and vice versa. The originating numbers are always received and displayed correctly. so it must be an issue with Vonage or my phone adapter config.
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g4hlf
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PostPosted: Fri Oct 07, 2005 9:58 am    Post subject: Re: vonage not displaying originating caller id for fwd call Reply with quote Back to top

Ashmoss wrote:
Thanks for you reply.

Yes you are correct it is the latter. I am have setup call forward on my BT landline to my Vonage line but the originating number that is being forwarded on via by BT Landline is not being displayed / captured by Vonage.

e.g. caller 0113987654 calls my BT landline which is 0113123456. I have call forward setup on my BT landline to my Vonage line to forward ALL calls made to 0113123456. My Vonage line receives the forwarded call but displays 0113123456 (BT Landline number) and not 0113987654 the originators number.

I have tested that the above works using my cell/mobile to BT landline call forwarding and vice versa. The originating numbers are always received and displayed correctly. so it must be an issue with Vonage or my phone adapter config.


Ashmoss,

Just tried this myself and confirm your findings, I will also raise a case on this problem with support.

Regards,

Paul
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g4hlf
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PostPosted: Fri Oct 07, 2005 10:16 am    Post subject: Re: vonage not displaying originating caller id for fwd call Reply with quote Back to top

g4hlf wrote:
Ashmoss wrote:
Thanks for you reply.

Yes you are correct it is the latter. I am have setup call forward on my BT landline to my Vonage line but the originating number that is being forwarded on via by BT Landline is not being displayed / captured by Vonage.

e.g. caller 0113987654 calls my BT landline which is 0113123456. I have call forward setup on my BT landline to my Vonage line to forward ALL calls made to 0113123456. My Vonage line receives the forwarded call but displays 0113123456 (BT Landline number) and not 0113987654 the originators number.

I have tested that the above works using my cell/mobile to BT landline call forwarding and vice versa. The originating numbers are always received and displayed correctly. so it must be an issue with Vonage or my phone adapter config.


Ashmoss,

Just tried this myself and confirm your findings, I will also raise a case on this problem with support.

Regards,

Paul


Just finished with support. They captured a trace and are passing it onto next line support. I must say the Voange guy I spoke to was great, very understanding and it was easy to explain the problem to him.

I'm confident they will resove this shortly.

Well spotted Ashmoss.

Regards,

Paul
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g4hlf
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PostPosted: Thu Oct 27, 2005 4:22 am    Post subject: Reply with quote Back to top

Ashmoss,

This problem should be resolved now but I am not in a position to test it until the weekend.

Are you able to verify?

If not I'll report back over the weekend.

Regards,

Paul
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Ashmoss
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PostPosted: Thu Oct 27, 2005 4:29 am    Post subject: Reply with quote Back to top

yes, this problem is now resolve and all calls from my BT line to the Vonage account are now showing the caller ID on the Vonage line.

Many thanks for addressing this.

Smile

Ashley Moss
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