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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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Canada. they
should offer
...

In The Forum:
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On Jul 17, 2016 at 23:42:46


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go100mile
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PostPosted: Thu Oct 06, 2005 6:01 pm    Post subject: Phone stops working with RTP300 Reply with quote Back to top

I have the following equipment.
A - Comcast Cable Modem
B - Linksys Wireless Router BEFW11S4 (firmware latest)
C - Vonage/Linksys RTP300 Router/Phone Adapter (firmware .50)
D - PC via WiFi

If I connect A->B->C->D, the phone will stop working (and no dialtone) after a couple of days and I have to power cycle it to make it work again.

If I connect A->C->B->D, the phone will stop working (and no dialtone) within 1 or 2 hours and I have to power cycle it to make it work again.

Please help!
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ColdGin
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PostPosted: Thu Oct 06, 2005 7:14 pm    Post subject: Reply with quote Back to top

hmm thats a toughie. let me think on that a while. In the mean time make sure your flux capacitor is getting the full 1.21 jiggawatts.
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go100mile
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PostPosted: Thu Oct 06, 2005 8:02 pm    Post subject: Reply with quote Back to top

I just had my Vonage service for a couple of weeks.

I have to say this service is more a toy than a utility!
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Steve48
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PostPosted: Thu Oct 06, 2005 8:11 pm    Post subject: Reply with quote Back to top

It's a real live phone for me, but I admit that it wouldn't be if I had to keep going through what you're having to put up with. But to get to troubleshooting, what happens if you go- temporarily- to a stripped down system, with just cable modem > RTP300 > phone; i.e., leave the wireless out of the picture?

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Steve Gray
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dconnor
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PostPosted: Thu Oct 06, 2005 8:31 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
But to get to troubleshooting, what happens if you go- temporarily- to a stripped down system, with just cable modem > RTP300 > phone; i.e., leave the wireless out of the picture?


Good advice, let it sit like that over night.

Also, what kind of cable modem is it? Could it (the modem) be resetting itself for some reason?

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Last edited by dconnor on Thu Oct 06, 2005 8:38 pm; edited 1 time in total
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MarkB432
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Joined: May 12, 2005
Posts: 11

PostPosted: Thu Oct 06, 2005 8:35 pm    Post subject: Reply with quote Back to top

I had a very similar problem but with a RT31P2. With the setup Steve suggested also take the Voip SpeedTest on this site. If your speeds are slower than what they should be then connect directly to the cable modem and take the RTP300 out of the picture. If the speed returns to normal I'd guess it's a bad RTP300. This is what happened to me and replacing my RT31P2 with a RTP300 solved my problem. You'll need to be persistent with Customer Care but if you stay the course they will send you a new one if the above tests point to your RTP300.

Good luck
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go100mile
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PostPosted: Thu Oct 06, 2005 8:42 pm    Post subject: Reply with quote Back to top

Good advice about being persistent to get a replacement. That's what I will do. BTW, my cable modem is pretty fast - I can get almost 9mbps download speed.

Hi Vonage support staff,

Please face it. I am not the only one reporting "phone stops working" problem. I can see many others have reported similar problems. It's obvious to me that RTP300 firmware is buggy and need to be replaced. I should implement a watchdog patch so that when it detects the failure, it should reset it self without human intervension.

And I will not try to be your QA engineer to experiment. I do need more wireless router regardless what the result is.

I suggest you replace my RTP300, take it back to reproduce the issue inhouse, find the root cause for the sake your future customer satisfaction - so you won't loose them.
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ColdGin
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PostPosted: Thu Oct 06, 2005 9:50 pm    Post subject: Reply with quote Back to top

If your speeds drop drastically when you connect the Vonage device to your network, try cloning the MAC address and then ask yourself.."Is my ISP a direct competitor to Vonage?"
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VonageTPA
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Joined: Jul 11, 2005
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PostPosted: Fri Oct 07, 2005 2:03 pm    Post subject: Reply with quote Back to top

go100mile wrote:
I just had my Vonage service for a couple of weeks.

I have to say this service is more a toy than a utility!


Over 6,000 trouble-free minutes on my Vonage acct so far, I find it difficult to call it a toy. Still pisses me off to see people blame Vonage for their lousy ISPs.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Steve48
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PostPosted: Fri Oct 07, 2005 3:08 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
Over 6,000 trouble-free minutes on my Vonage acct so far, I find it difficult to call it a toy. Still pisses me off to see people blame Vonage for their lousy ISPs.


I'm afraid it goes with the territory. Voip is utterly dependent on the supporting internet service, and it's not always easy to see where the fault lies when the total system is giving poor results.

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Steve Gray
Orlando, FL
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