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seeker_ktf
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PostPosted: Tue Oct 04, 2005 10:17 pm    Post subject: My phone is buzzing with the RTP300 Reply with quote Back to top

I'm beginning to wonder if the Voip gods are out to get me. After some amount of agony, I finally received a new RTP300 to replace my failed RT31P2. I replaced the device and power supply, hooked up everything, and fired it up. The very bright blue (no kidding, they are really bright) LEDs showed that it was time to make a call. The call worked but there is a very distinctive buzz on the line. It's not hugely overpowering, but it's still quite noticeable. I didn't have a buzz with the RT31P2.

I have firmware 1.00.50. I've tried powering off and on a few times but the buzz still prevails. I've also jiggled the phone cable in the jack, as others here have talked a bit strange problems at the startup using the '300. Since it doesn't seem like anyone else has complained about a buzz, I'm a bit stumped. Since all I did was swap out devices and power supply, I'm taking for granted that it's not due to any external interference.

Can anyone suggest anything else to try?

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Steve48
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PostPosted: Tue Oct 04, 2005 10:29 pm    Post subject: Reply with quote Back to top

I think it's time to call customer support.

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Steve Gray
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KDWycha
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PostPosted: Wed Oct 05, 2005 5:26 pm    Post subject: Reply with quote Back to top

Is it possible there is something such as a microwave, or vibrator plugged into the wall socket that the RTP300 is plugged into that would cause interference? Have you tried plugging it into the wall socket solo?

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Kevin Wycha
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Trowski
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PostPosted: Wed Oct 05, 2005 5:32 pm    Post subject: Reply with quote Back to top

I would have em ship out a new one...it can't hurt any.

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ColdGin
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PostPosted: Wed Oct 05, 2005 6:23 pm    Post subject: Reply with quote Back to top

Slow down there, hot rod. It might be a bad phone port. Try having them change the phone line to phone 2 on your device, also are you connecting your phones directly or using the houses wiring? Have you tried another phone and phone cord?

These are all things you are going to be asked when you call in anyway.
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zippydodah
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Joined: Sep 21, 2005
Posts: 37
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PostPosted: Wed Oct 05, 2005 8:39 pm    Post subject: Reply with quote Back to top

my best guess would be that it is the phone that you are using, and not the rtp300, or as mentioned above, perhaps something else that is tied into the wall socket of circut breaker of the electrical of your house may be interfering...rule out other posibilities before assuming it is the rtp300...another good thing to test out, would be to bring the rtp300 to a friends place or work and try it out there for few calls and see if the buzzing is still happening there..I think you may need to "clone the mac address" from whatever location you go to, in order to get a cable connection from friends place, to make calls and have connectivity there

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seeker_ktf
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PostPosted: Wed Oct 05, 2005 9:46 pm    Post subject: and the winner it... Reply with quote Back to top

Based on the posts I had a lot to try. I am using house wiring, so I tried plugging a phone directly into the phone jack. No Buzz. (The power supply is plugged into a Belkin UPS, connected to a dedicated power circuit from the main breaker. That UPS has only solid state electronics plugged into it - switch, cable modem, printer server. The cable line has a surge filter as well.)

Anyway, knowing that it's connected to the house wiring doesn't really solve my problem but it does eliminate quite a number of other possibilities. At this point, I feel like it's a function of the RTP300's higher signal output. I did a few tests and the buzz seems to be an amplification of some signal being picked up by the house wiring and then amplified in the feedback circuit. That explains to me why I never noticed it with the RT31P2.

So... I've been looking for different signal sources. But realistically, it might not even be in my house. Here in Houston, there is not more than 14 feet between houses. Making matters worse is that the buzz is intermittent. Sometimes it's there and sometimes it's not. This weekend I'll probably wonder through the house with one of the cordless phones, switching things on and off until I find something. We have a lot of dimmers in the house so I'll start there. (I'd do it now but my wife is getting a little annoyed at me switching things on and off... Embarassed )

Barring that, I was thinking of trying to build a filter still, routing the phone line though the "modem" filter on one of my UPS's. It may be a good idea to do that anyway since I'm still not sure what killed the last adapter.

I really appreciate everyone's help.

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Steve48
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PostPosted: Wed Oct 05, 2005 10:00 pm    Post subject: Re: and the winner it... Reply with quote Back to top

seeker_ktf wrote:
Barring that, I was thinking of trying to build a filter still, routing the phone line though the "modem" filter on one of my UPS's. It may be a good idea to do that anyway since I'm still not sure what killed the last adapter.

I really appreciate everyone's help.


Hmmm. Was the old adapter hooked to the house wiring went it went? If so, had it been hooked up to house wiring for long? You _are_ unhooked from the phone company's equipment, I hope (?).

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zippydodah
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PostPosted: Wed Oct 05, 2005 10:17 pm    Post subject: Reply with quote Back to top

hello again, just curious what model/type belkin ups device are you using? and did you try and plug in your adapter directly into wall outlet, bypassing belkin ups and see if that got rid of the buzzing? may i also ask why you use the UPS? ..I know what they are for, but people use them for diferent possible power outage possibilities that may happen in their location's.

_________________
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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ISP: Verizon FIOS 20mbps/5mbps
Actiontec M1424WR Router
Vonage: Linksys RTP300
CASE: ANTEC SLK3700-BQE
MB: INTEL 865PERLL
CPU: 3.0GHZ/800FSB + Zalman CNPS 7700a HSF
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seeker_ktf
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PostPosted: Sat Oct 08, 2005 11:06 am    Post subject: Reply with quote Back to top

Thanks all. The buzz has been eliminated.

First a few answers. I've used the same house wiring since February, and yes it's disconnected from the phone company's equipment! The one and only change I made was swapping out the phone adapters. As far as why I use a UPS... I use UPS's for all of my computer equipment for the normal reasons. Houston is prone to a lot of thunderstorms and the occasional hurricane, as well as the monthly (or so) 3 second power outage. Beyond that, from the time I went Voip I decided that my cable modem and adapter would have it's own dedicated backup. It's a 550 VA backup and so the phone will last a looooong time without any power. Yes, I have a cell phone, but I'd prefer not to be out of a "house phone" for as long as possible. (Realistically, I can run the equipment off of my car's power inverter for an "infinite" timeframe.)

And now, a recap of what I discovered. The primary source of the buzz was a dimmer on a set of halogen track lights in the living room which sits on the other end of the house from the office where all the computer equipment (including the adapter) resides. I made two changes. First I used the phone port surge suppressor in between my phone adapter and the house wiring. The house wiring is on the "in" port, although I tried it both ways and I didn't really hear much of a change. I ran it that way to isolate the adapter from the house wiring.

The second thing was to use a shielded phone cable for the 4 foot run from the adapter to the UPS. This also made a difference, which is funny to me since the 20 foot cable from the UPS to the house wiring is not shielded. Maybe the vertical part of the cable run is more responsible for interference than the horizontal part. At any rate, I now have no buzz... at least not in the phone line. Wink

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