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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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glitch77
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Joined: Oct 01, 2005
Posts: 6

PostPosted: Tue Oct 04, 2005 6:29 pm    Post subject: Virtual number is "Disconnected" when called from Reply with quote Back to top

Just to start off, my problem is not hardware based, but is something wrong on Vonages side. When a landline calls my virtual number (which I have until my LOA goes through and my local number is ported), it immediatly tells them "Im sorry, but this line has been disconnected." Calls from other Vonage phones to it, and my unported local number go through fine. I can also make calls with no problem.

I called the first time, and after some looking around, he made up a service 'ticket' and said it would be corrected in 48 hours or so. Two days later, today, I still cant recieve calls. So I call again, and tell him I have a ticket and my problem, and after being on hold for a while, he gives me another 'ticket' and says 48 hours.

So what can I do? Is there somethign Im missing? Will I just not be able to recieve calls until my local number ports over?

Thanks.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 04, 2005 7:09 pm    Post subject: Reply with quote Back to top

That's pretty bad. If I were you I think I would escalate things a bit. Call them back, and if they can't fix it right away, demand to talk to a supervisor. Tell him you've already waited your 48 hours and you want service now.

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Steve Gray
Orlando, FL
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KDWycha
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue Oct 04, 2005 7:46 pm    Post subject: Reply with quote Back to top

You could always fly to NJ and find a random Vonage employee out having a cigarette on break and beat the living **** out of him Lol

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Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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Steve48
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PostPosted: Tue Oct 04, 2005 7:59 pm    Post subject: Reply with quote Back to top

Seems a bit drastic. Of course it _is_ a second offense...

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Steve Gray
Orlando, FL
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KDWycha
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Oct 05, 2005 5:46 pm    Post subject: Reply with quote Back to top

ehhe Embarassed

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Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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glitch77
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PostPosted: Wed Oct 05, 2005 8:46 pm    Post subject: Reply with quote Back to top

It works now!

Now if my number will just port over, I'll be a happy camper.
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Steve48
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PostPosted: Wed Oct 05, 2005 9:20 pm    Post subject: Reply with quote Back to top

Did you have to call customer service again?

Transfer of my number took about 3 weeks, finishing 1 month ago.

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Steve Gray
Orlando, FL
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glitch77
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Joined: Oct 01, 2005
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PostPosted: Wed Oct 05, 2005 9:27 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Did you have to call customer service again?

Transfer of my number took about 3 weeks, finishing 1 month ago.

No, I just let it slide, and it worked out.

I figure I'll need to save up all my screaming at the techies for the number porting fiasco that is bound to happen, lol.

In all fairness, things are going pretty swell so far.
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Steve48
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PostPosted: Wed Oct 05, 2005 9:32 pm    Post subject: Reply with quote Back to top

Mine is going pretty well too. There are some minor irritations, but by and large I'm having fun with it and saving money at the same time.

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Steve Gray
Orlando, FL
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glitch77
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Joined: Oct 01, 2005
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PostPosted: Thu Oct 06, 2005 7:12 pm    Post subject: Reply with quote Back to top

September 26, 2005 Awaiting Letter of Authorization
September 27, 2005 Letter of Authorization (LOA) Received
September 28, 2005 Transfer Sent to Carrier
October 6, 2005 Carrier Approved Transfer

Yessssssss!
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