Virtual number is "Disconnected" when called from

Posts: 6 · New Forum Member Joined: Oct 01, 2005 Posts: 6

Just to start off, my problem is not hardware based, but is something wrong on Vonages side. When a landline calls my virtual number (which I have until my LOA goes through and my local number is ported), it immediatly tells them "Im sorry, but this line has been disconnected." Calls from other Vonage phones to it, and my unported local number go through fine. I can also make calls with no problem.

I called the first time, and after some looking around, he made up a service 'ticket' and said it would be corrected in 48 hours or so. Two days later, today, I still cant recieve calls. So I call again, and tell him I have a ticket and my problem, and after being on hold for a while, he gives me another 'ticket' and says 48 hours.

So what can I do? Is there somethign Im missing? Will I just not be able to recieve calls until my local number ports over?

Thanks.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

That's pretty bad. If I were you I think I would escalate things a bit. Call them back, and if they can't fix it right away, demand to talk to a supervisor. Tell him you've already waited your 48 hours and you want service now.

Posts: 605 · Posted: Tue Oct 04, 2005 7:46 pm Post subject:

You could always fly to NJ and find a random Vonage employee out having a cigarette on break and beat the living **** out of him Lol

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Seems a bit drastic. Of course it _is_ a second offense...

Posts: 605 · Posted: Wed Oct 05, 2005 5:46 pm Post subject:

ehhe

Posts: 6 · New Forum Member Joined: Oct 01, 2005 Posts: 6

It works now!

Now if my number will just port over, I'll be a happy camper.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Did you have to call customer service again?

Transfer of my number took about 3 weeks, finishing 1 month ago.

Posts: 6 · New Forum Member Joined: Oct 01, 2005 Posts: 6

Steve48 wrote:

Did you have to call customer service again?

Transfer of my number took about 3 weeks, finishing 1 month ago.

No, I just let it slide, and it worked out.

I figure I'll need to save up all my screaming at the techies for the number porting fiasco that is bound to happen, lol.

In all fairness, things are going pretty swell so far.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Mine is going pretty well too. There are some minor irritations, but by and large I'm having fun with it and saving money at the same time.

Posts: 6 · New Forum Member Joined: Oct 01, 2005 Posts: 6

September 26, 2005 Awaiting Letter of Authorization
September 27, 2005 Letter of Authorization (LOA) Received
September 28, 2005 Transfer Sent to Carrier
October 6, 2005 Carrier Approved Transfer

Yessssssss!