Posted:
Mon Oct 03, 2005 4:24 pm Post subject: Unreasonble delays when accessing & using voicemail
From time to time, I encounter unreasonable (30-45 second or more) delays when accessing my voicemail using *123 from my Vonage line. Additionally, there will be delays of up to 20 seconds (sometimes more) before the voicemail system will respond to input like passwords or deleting messages.
I have a speed dial set up to automatically enter my password then "1" twice for new messages. Obviously, every time Vonage's voicemail misbehaves, this doesn't work so well.
I have added extra pauses to the speed dial, etc... but it becomes ridiculous when one must enter 10 pauses to accomodate Vonage's apparently overloaded system.
Vonage tech support, as usual, is totally clueless.
Has anyone experienced these issues? How did you get it resolved?
I should add that callers who get transferred to my voicemail when I don't answer get about 20 seconds of silence before they hear my greeting.
I called the Executive Response Team number and got the exact same 20 second delay before their greeting began to play.
Systemic issue, perhaps? This is about the 5th time this has happened in the last 6 months. Sometimes it's resolved in a day or less, other times I've had to deal with it for nearly a week.
Yeah when I called to ask "****?", in not so many words, the guy I was on the phone with got an email about it while we were on the phone. So he was clueless at first but then an "Oh wait..." and it became a known issue. I'm waiting for an email back from him to confirm that it's been resolved.
Trowski Vonage Forum MVM
Joined: May 16, 2005 Posts: 1389
Location: Putnam, CT
You can usually just look to the left here on the forum under Vonage Service Status, and see if there is an issue going on... Sometimes that VM delay does happen when they are having issues.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New patsykf3 New Today 0 Yesterday 0 Total 101029 Who Is On Site Visitors 1 Members 0 Total 1
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.23 Seconds and Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 0
Total 101029
Who Is On Site
Visitors 1
Members 0
Total 1
