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tplink Posted:
Im trying to add
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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ees
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PostPosted: Mon Oct 03, 2005 11:40 am    Post subject: Vonage bad start. Reply with quote Back to top

Hello all,

Let me start by telling you that I work for a large electrical supply company that has over 50 locations in Texas, LA and Arkansa. We are currently setting up a beta store in West Texas. Upon my recomendation we are trying out Vonage at this store in hopes to roll out Voip for the whole company in the near future. The store we are setting up is due to open in 3 days. I called Vonage on Friday to place an order for a business account, I made sure to tell the sales guy 4 or 5 times that I needed this adapter sent out overnight. The sales guy assured me that the adapter would be sent out overnight numerous times. Today I login and see that the adapter was sent out DHL Ground. Now this normally would not be an issue, except we are setting up this store for beta testing TOMORROW. After being hung up on (accidently) and transfered to a wrong person, I finally received the a customer service rep. The customer service rep that I am on the phone with now stated that she was sorry about the mixup and would refund my shipping and give me a free month. I explained to her that it was not about the $ at this point it was about the principal of the matter. We do not have this adapter and we do not have Vonage setup for this beta store. Which means Vonage is already scoring an 'F' with my company. I am still on hold right now with the customer service they are now going to add a line and over night a box to my store location. Which will work but what kind of message does this send to a company when a Voip provide can not even simply add overnight to a charge. Honestly I use another Voip company at home and would not have chosen Vonage except for they offered overnight delivery. I will stay with Vonage simply because I put my neck on the line for them, but is there any sales reps located in the us that understand and speak english correctly? This is not a joke, but This was an obvious problem when ordering.

-Josh
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PostPosted: Mon Oct 03, 2005 11:46 am    Post subject: Reply with quote Back to top

It sounds like it was an honest mistake. If they are willing to refund shipping, give you a free month, and verify that the other adapter will indeed be sent out overnight, it sounds like they went from a F to at least a B in my book...

But, as a side note, why cut it so close to order the service in the first place? If the store is scheduled to open in less than a week as of last Friday, that is cutting it close no matter who you go with.

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ees
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PostPosted: Mon Oct 03, 2005 11:49 am    Post subject: Reply with quote Back to top

The reason I waited so long is simple. It was a last minute decision to try this service. They did correct the problem, and thats why I will continue with Vonage. I just think they need better sales reps who do not talk over you and understand what you are trying to say to them instead of just trying to pick up that sale. Because I was sold before I called.
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PostPosted: Mon Oct 03, 2005 11:51 am    Post subject: Reply with quote Back to top

Understandable...
It was a miscommunication, and it has been taken care of and even fattened up a bit...
Let us all know how it play out if you don't mind.

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taylor2767
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PostPosted: Mon Oct 03, 2005 12:51 pm    Post subject: Reply with quote Back to top

Why not buy the adapter at a retail outlet and if you didn't like the service you could return the adapter within 30days w/receipt to where you bought it for a full refund?.
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Trowski
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PostPosted: Mon Oct 03, 2005 12:54 pm    Post subject: Reply with quote Back to top

Come on, that's WAY too easy... Wink

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ees
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PostPosted: Mon Oct 03, 2005 1:40 pm    Post subject: Reply with quote Back to top

Well to be honest with you I was not aware of being able to buy Vonage adapters at a retail store. But to be fair, why is it neccesary for me to go out and buy an adapter, why can Vonage not have individuals who know enough english to take voice phone calls for sales?
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Trowski
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PostPosted: Mon Oct 03, 2005 1:43 pm    Post subject: Reply with quote Back to top

It is just faster. If you had to have the adapter ASAP then you could pick one up, activate it online, and not have to worry about human error...

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PostPosted: Mon Oct 03, 2005 1:50 pm    Post subject: Reply with quote Back to top

#1, the adapter is $50. That is more then my business acount, activation, shipping etc. all together for the first month. Why should I be responsible to do this when it is Vonages fault? It's not. And I am not asked to just go down and pick up a hand set from a best buy when I am asking why my phones were not delivered to my location on time, as requested. You guys are home users obviously.
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PostPosted: Mon Oct 03, 2005 1:52 pm    Post subject: Reply with quote Back to top

Great, now I find out the customer service rep spelled the city name wrong.
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