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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Trowski
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PostPosted: Wed Oct 05, 2005 7:56 am    Post subject: Reply with quote Back to top

True, but alot of times I have technical jobs and the rates are too low from my client that a US based consultant would not want to make...

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ees
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PostPosted: Wed Oct 05, 2005 9:38 am    Post subject: Reply with quote Back to top

Well my first adapter arrived at the home office today, The one that was supposed to be sent out over night. And the other one I received a call back from a supervisor who assured me that the package would arrive today (Wed) at our store location. She of course was american and understood my problems. Also I might add that she stated to me 'Business customers should not have to go out in purchase an adapter at a retail outlet. That is for home users who see it in a store and want to try our services. Business clients should always feel comfortable ordering from our website and with our sales guys " She also stated that "We have had a lot of complaints about our sales people not placing orders correctly because of the language barriers and are thinking of changing our call center. She was very nice and assured me once again that the Vonage adapter would be there today by 12pm.

Everything looks like it will be fine today, just would have been a lot less stressfull to have the adapter sent on time, the first time.
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galion
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PostPosted: Wed Oct 05, 2005 10:01 am    Post subject: Reply with quote Back to top

Wow. It sounds like you are finally getting everything back on track. I'm glad to hear the latest person was very friendly. You must have their attention. Since she has connections call her back and ask her how things are going with Annonymous Call Rejection. Maybe you will have some luck there too. Lol

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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Oct 05, 2005 11:29 am    Post subject: Reply with quote Back to top

I'm not sure why, but I've reached nothing but folks in NJ lately on the first try. No more talking with "Wahn-ridge" eps.

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ees
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Joined: Oct 03, 2005
Posts: 24

PostPosted: Wed Oct 05, 2005 12:10 pm    Post subject: Reply with quote Back to top

galion wrote:
Wow. It sounds like you are finally getting everything back on track. I'm glad to hear the latest person was very friendly. You must have their attention. Since she has connections call her back and ask her how things are going with Annonymous Call Rejection. Maybe you will have some luck there too. Lol


I feel doing more than one thing at a time will inhibit these professionals at Vonage.
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ees
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Joined: Oct 03, 2005
Posts: 24

PostPosted: Wed Oct 05, 2005 12:10 pm    Post subject: Reply with quote Back to top

ees wrote:
galion wrote:
Wow. It sounds like you are finally getting everything back on track. I'm glad to hear the latest person was very friendly. You must have their attention. Since she has connections call her back and ask her how things are going with Annonymous Call Rejection. Maybe you will have some luck there too. Lol


I feel doing more than one thing at a time will inhibit these professionals at Vonage.


Sales or Technical support?
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ees
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Joined: Oct 03, 2005
Posts: 24

PostPosted: Wed Oct 05, 2005 12:13 pm    Post subject: Reply with quote Back to top

Its funny, sometimes I get an american but I hear Indians talking in the background... Are we exporting our americans over there to work cheaper?
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reebok
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Joined: Oct 24, 2004
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PostPosted: Wed Oct 05, 2005 12:19 pm    Post subject: Reply with quote Back to top

originally when all tech support was in edison, nj, many employees were indian. edison apparently has one of the highest indian populations in the US. everyone thought support was outsourced when it wasn't, so I guess they decided to go ahead and do it anyway.

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ees
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Joined: Oct 03, 2005
Posts: 24

PostPosted: Wed Oct 05, 2005 12:22 pm    Post subject: Reply with quote Back to top

reebok wrote:
originally when all tech support was in edison, nj, many employees were indian. edison apparently has one of the highest indian populations in the US. everyone thought support was outsourced when it wasn't, so I guess they decided to go ahead and do it anyway.


danke yoo fore call-ing whanridge tech-nic-al support my name is raheem how may i help joo.
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Wed Oct 05, 2005 1:14 pm    Post subject: Reply with quote Back to top

ees wrote:
reebok wrote:
originally when all tech support was in edison, nj, many employees were indian. edison apparently has one of the highest indian populations in the US. everyone thought support was outsourced when it wasn't, so I guess they decided to go ahead and do it anyway.


danke yoo fore call-ing whanridge tech-nic-al support my name is raheem how may i help joo.


Do you have something against Indians or are you just being an ass about this whole situation? Word of advise, don't put off til tomorrow what you can do today!
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