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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Dec 05, 2016 at 12:35:11


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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Oct 04, 2005 3:15 pm    Post subject: Reply with quote Back to top

So you have had your rant etc.
So have you at this point cancelled the account, and had the shipments stopped?

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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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taylor2767
Vonage Forum Evangelist
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Joined: May 05, 2005
Posts: 400

PostPosted: Tue Oct 04, 2005 3:16 pm    Post subject: Reply with quote Back to top

Obviously you didn't take heed to end it so all bets are off. Have at him boys! Razz Razz Razz
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Tue Oct 04, 2005 4:34 pm    Post subject: Reply with quote Back to top

I actually believe he will get it all worked out. It may or may not be Vonage, but in five years he will probably have Voip in all his stores. The irony will occur when he goes with company B and then either B buys Vonage or Vonage buys B. I actually had that happen. Oh well.

I must admit I haven't called Vonage customer service. I may well be upset if I ever do. I do not like the way companies are outsourcing customer service and I hope Vonage isn't doing that. I called a hotel company for directions to their hotel in Kentucky and was talking to a person in the Asia. If the info wasn't on their script I was in trouble. But, if I think about it, Voip will help companies outsource customer service cheaper and easier. Now I'm depressed. Let me log onto my account and look at how much I am saving. That will cheer me up.

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DallasFlier
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Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Tue Oct 04, 2005 5:36 pm    Post subject: Re: You guys are amazing Reply with quote Back to top

jnuzzi wrote:
ees wrote:
They are in my oppinion Vonage **** riders. Period

Who sounds like the 12 year old kid now?


ROFL! Thanks for beating me to that observation. Smile He was given great solutions by more than one poster here, but he didn't want to hear them - he has been more interested in whining than in hearing solutions and taking the initiative. As has also been pointed out, his story has changed considerably from first post to now. And, I'm STILL skeptical that he got POTS phone lines and cable internet ordered AND installed within LESS than one full business day. But whatever - whining is FUN I guess! Sure glad he's not MY employee! I want folks who will take the initiative and MAKE solutions, not ones who try the first thing, then do nothing but sit and whine about how it didn't work. <shrug>

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TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 04, 2005 7:01 pm    Post subject: Reply with quote Back to top

galion wrote:
I do not like the way companies are outsourcing customer service and I hope Vonage isn't doing that.


I believe they are. At least, the first time that I called CS I'm pretty sure I ended up talking to a tech in India. The accent was right. On the other hand, the last 3 times that I called I certainly seemed to be talking to people in the US.

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Steve Gray
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LuisPR
Vonage Forum Master
Vonage Forum Master


Joined: Oct 08, 2004
Posts: 292

PostPosted: Tue Oct 04, 2005 7:32 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
galion wrote:
I do not like the way companies are outsourcing customer service and I hope Vonage isn't doing that.


I believe they are. At least, the first time that I called CS I'm pretty sure I ended up talking to a tech in India. The accent was right. On the other hand, the last 3 times that I called I certainly seemed to be talking to people in the US.


They are not in India, despite popular beliefs. Level 1 CS is located in the Philippines.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 04, 2005 7:39 pm    Post subject: Reply with quote Back to top

Hmmm. Guess I'll have to retrain my ear. Is all the level 1 support there? Lately the techs sure sound all-American.

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Steve Gray
Orlando, FL
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LuisPR
Vonage Forum Master
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Joined: Oct 08, 2004
Posts: 292

PostPosted: Tue Oct 04, 2005 7:42 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Hmmm. Guess I'll have to retrain my ear. Is all the level 1 support there? Lately the techs sure sound all-American.


No, not all. Many are still in NJ, it is a peak hour, over flow type of thingy.
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Oct 04, 2005 7:57 pm    Post subject: Reply with quote Back to top

As long as it eventually gets fixed (aka new adapter sent) and my rates don't go through the roof I don't care where the heck they are located.

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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 04, 2005 8:03 pm    Post subject: Reply with quote Back to top

I must admit to being a bit uneasy at seeing good technical jobs that could be going to fellow Americans going overseas instead, even if it does save me money. Strictly aside from that, I've rarely spoken to an overseas CS rep that I communicated with as well as I do with a native English speaker.

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