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ees
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Posts: 24

PostPosted: Mon Oct 03, 2005 2:27 pm    Post subject: Reply with quote Back to top

Since I read the rules I will not post my home Voip provider. You must work for Voange.
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DallasFlier
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Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Mon Oct 03, 2005 4:27 pm    Post subject: Reply with quote Back to top

ees wrote:
The phone lines are there and the phones are working, before you run over at the mouth maybe you should ask questions. We are not using Vonage as a full on provider (thank God).

Ah, interesting. So you obviously didn't call the regular phone company only 2 business days before your required date and expect them to have phone service for you within 24 hours or less. You actually apparently planned ahead a bit, since the phone lines are there already. But Vonage, with service that will probably cost 1/3 of what you'd pay for equivalent business lines to the POTS company, is a lousy company because they can't get you set up in under 24 hours. And the fact that you didn't make any attempt to even make the first call until 2 business days before you say you NEED the service to be active doesn't reflect badly on you? If you worked for me, it sure would! Would it reflect badly on you if you had waited to call the POTS company until 2 days prior, or would you be whining about what an awful company they were now too? I don't think you can get POTS lines installed and running in 24 hours either. Fact of the matter is - waiting until 2 business days before you need ANY utility service for a store opening - phone, electric, internet, whatever - is VERY poor planning, and would certainly reflect badly on you at MOST companies. On top of that, you've been given an easy solution to make it happen - and I'm betting there's a store within a 15 minute drive of whereever you're typing these messages where you could get an adapter. But I guess its easier to whine and complain then listen to ideas of how to SOLVE the issue, huh?

_________________
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ees
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Joined: Oct 03, 2005
Posts: 24

PostPosted: Mon Oct 03, 2005 5:11 pm    Post subject: Reply with quote Back to top

[quote="DallasFlier"]
ees wrote:
The phone lines are there and the phones are working, before you run over at the mouth maybe you should ask questions. We are not using Vonage as a full on provider (thank God).

Ah, interesting. So you obviously didn't call the regular phone company only 2 business days before your required date and expect them to have phone service for you within 24 hours or less. You actually apparently planned ahead a bit, since the phone lines are there already. But Vonage, with service that will probably cost 1/3 of what you'd pay for equivalent business lines to the POTS company, is a lousy company because they can't get you set up in under 24 hours.

The local phone service did not make a promise to me that the actual service would be ready in 24 hours, Vonage did. The company I purchase my phones through did in fact have our phones next day delivered, if you would have read the post you would have seen this.

DallasFlier wrote:


And the fact that you didn't make any attempt to even make the first call until 2 business days before you say you NEED the service to be active doesn't reflect badly on you? If you worked for me, it sure would! Would it reflect badly on you if you had waited to call the POTS company until 2 days prior, or would you be whining about what an awful company they were now too?


Like I stated before, and now will state again because you cannot read prior posts, is that almost all our satelite stores are setup spur of the moment, so no it does not seeing as how i just found out Friday that we would be setting a store up.

DallasFlier wrote:

I don't think you can get POTS lines installed and running in 24 hours either. Fact of the matter is - waiting until 2 business days before you need ANY utility service for a store opening - phone, electric, internet, whatever - is VERY poor planning, and would certainly reflect badly on you at MOST companies. On top of that, you've been given an easy solution to make it happen - and I'm betting there's a store within a 15 minute drive of whereever you're typing these messages where you could get an adapter. But I guess its easier to whine and complain then listen to ideas of how to SOLVE the issue, huh?


I'm not whining, but yes I *AM* complaining because I was promised a service that was not delivered. I have listened to the ideas and none of them suit me, I was told I could order an adapter over night from Vonage Sales india and they did not come through with this promise. Which in my book and any other's that means anything would equal poor business. Also the fact of me calling and getting an answer of 'we'll send you another'. Which will work fine except the lady spelled the address wrong. Equals poor customer service. Anything else Mr. Vonage?
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DallasFlier
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PostPosted: Mon Oct 03, 2005 5:43 pm    Post subject: Reply with quote Back to top

ees wrote:
Like I stated before, and now will state again because you cannot read prior posts, is that almost all our satelite stores are setup spur of the moment, so no it does not seeing as how i just found out Friday that we would be setting a store up.


So, you just found out on Friday that you would be setting a store up, and by Monday morning, you had a location leased, regular phone lines ordered and already installed, high speed internet service ordered and installed, employees hired and ready to work the beta test Tuesday and opening Wednesday, etc etc?? Sorry, but call me skeptical, I'm just not buying that.

Oh, and by the way, I don't work for or have any connection to Vonage as you imply.

_________________
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Oct 03, 2005 7:46 pm    Post subject: Reply with quote Back to top

ees wrote:
Since I read the rules I will not post my home Voip provider. You must work for Voange.


Nope...just someone who finds that your situation interesting.

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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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ees
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Joined: Oct 03, 2005
Posts: 24

PostPosted: Tue Oct 04, 2005 8:24 am    Post subject: Reply with quote Back to top

DallasFlier wrote:
ees wrote:
Like I stated before, and now will state again because you cannot read prior posts, is that almost all our satelite stores are setup spur of the moment, so no it does not seeing as how i just found out Friday that we would be setting a store up.


So, you just found out on Friday that you would be setting a store up, and by Monday morning, you had a location leased, regular phone lines ordered and already installed, high speed internet service ordered and installed, employees hired and ready to work the beta test Tuesday and opening Wednesday, etc etc?? Sorry, but call me skeptical, I'm just not buying that.

Oh, and by the way, I don't work for or have any connection to Vonage as you imply.


Yes I had POTS lines ordered and installed as of yesterday (Monday). We setup a SATELLITE location which is basically a contractors trailer, for now till we CAN build a new building at the location. And yes we did have employees hired and ready to work, they came to our corporate office for training friday night over the weekend and were sent back to the store location yesterday. Today is the get the wire ran and install the phone system day. And as far as you 'buying it' then you obviously are some 12 year old kid who cant comprehend business's and the way they work, at least not the ones who see the opportunity for profit and go after it asap. So please do not post in my thread anymore with your annoyance.
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Trowski
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PostPosted: Tue Oct 04, 2005 8:29 am    Post subject: Reply with quote Back to top

Your story from the your OP to know is quite a different tone, etc. Originally you made it seem like the store would not have phones and it was all Vonage's issue. Now it sounds like it was a semi casual issue...
You could have mentioned everything else to begin with.

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ees
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Posts: 24

PostPosted: Tue Oct 04, 2005 8:32 am    Post subject: Reply with quote Back to top

Does it matter if it was the main phone system at the store? My point was poor customer service and the ability of the sales people to speak english correctly to be able to take an order.
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tix3on
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Joined: Aug 18, 2005
Posts: 47

PostPosted: Tue Oct 04, 2005 9:06 am    Post subject: Reply with quote Back to top

Paranoid much? This is a forum of Vonage users.
Sorry some overseas rep screwed up your order though. Probably didn't know the procedure for overnight shipping. There's somewhere on the website to post feedback about stuff like that... I think Vonage has some of their tech support in India, and sales in the Phillipines.
I don't know what they're thinking, because have you ever heard anything GOOD about service from an overseas call center?
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galion
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Joined: Aug 11, 2005
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Location: Midwest USA

PostPosted: Tue Oct 04, 2005 10:12 am    Post subject: Reply with quote Back to top

OK, I'm confused. When I decided to get Vonage I drove over to the nearest big box electronics store. Paid $35 for the adapter and the store gave me a refund slip to get my $35 back. Took the adpter home. Opened the box. Connected the adapter. Went to the Vonage site. Registered the adapter. Had a phone number and dial tone. I had a working number in less than 15 minutes from when I opened the box. 24 hours later I decided to add a toll free number. Went on the website. Clicked a few options. Less than 5 minutes I had a working toll free number. Never talked to a single human. So far ZERO issues since installation. When is the next flight to Vegas? I must be the luckiest guy on Earth.

As to the website. I will admit I looked at the Vonage website first and saw the units were available in stores as well as by website order. I checked the website of the two local stores to get availability and price. That is how I knew where to go.

I hate you had all these problems. I hope things work out. But, if you are a big electronics outfit then you should have had an easier time at this than me. Sometimes we take a left turn when we could have taken a right. I do it all the time. Sometimes my turn takes me the wrong way. And then I have to blow some steam, which sounds like what happened here.

I recently got messed up by some purchase I made with a major game distributor. Probably won't go back to them. But I doubt it will hurt there business. Oh well.

Here is what I think you will find in the long run. Voip will be the future. You may not stay with Vonage, but you will find Vonage to be around for quite some time, unless they get bought out as their customer base grows. (Please God, don't let Verizon buy them.) You will eventually go to Voip at your stores because it is the right economic decision or will be within the next five years. I may be wrong, but it is probably better than 50/50 you will be with Vonage. Either way, good luck. On the next store opening just drop by one of the retailers and be up and running in 15 minutes.

My confusion is here. You either had DSL or cable installed to be able to get Voip. When did you order it? If it was DSL, then that is probably where you got the other phones. If it was cable, then why not order the Voip when you ordered the cable? Of course, you may be using T1 or better. But then, you really did have to order in advance.

I wish you the best and I hope your store succeeds! It is always great to hear about a business growing rather than shrinking these days.

_________________
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