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cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How
...

In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage
...

In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

homebrews Posted:
Thanks for the
response. Here is
part of a full
page review on the
7270 which appears
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 15:06:45

sahabjee Posted:
Fritzbox 7390
(German company
AVM) is what you
need. It is
however not
available
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 14:01:29

mattlach Posted:
I have the one
that looks like
this: Not
sure what it is
called. So
...

In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 12:39:38

homebrews Posted:
Thanks for the
response. Do you
recommend any
combo with the
vonage router that
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 10:35:24

kdf55 Posted:
Which Vonage
device do you
have? You may
have to change
some settings
either
...

In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 10:03:38


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VoIP4Less
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Joined: Oct 03, 2005
Posts: 11

PostPosted: Mon Oct 03, 2005 8:19 am    Post subject: No Activation fee on Retail bought adapters? Reply with quote Back to top

Hello. Someone told me that they picked up the PAP2 adapter at futureshop and did not end up paying the $39.99 activation fee. Can anyone else confirm this?

Also, when porting my number over, do i have to call Bell and notify them that i am cancelling or is that handled between Bell and Vonage?

Thanks.
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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Mon Oct 03, 2005 10:59 am    Post subject: Reply with quote Back to top

Yep, it's true. If you buy a Vonage adapter at a retail outlet, there is no activation fee.

As for porting your number, this is only available to you if Vonage has available numbers in the same rate centre that your Bell line belongs to (check the tool on the Vonage site), if you can port your number, your Bell service will automatically be cancelled once the porting is completed. It is important that you not contact Bell to cancel them yourself or you will lose your number and it will mess everything up. You will have to maintain (and pay for) your Bell service up to the date that the porting is completed.
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VoIP4Less
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Joined: Oct 03, 2005
Posts: 11

PostPosted: Mon Oct 03, 2005 11:07 am    Post subject: Reply with quote Back to top

thats great news. Thanks. Not that its a major issue, but do you know if bell would charge me for the full month if it was disconnected half-way through the billing period?
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miket603
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Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Mon Oct 03, 2005 11:27 am    Post subject: Reply with quote Back to top

I'm not familiar with Bell's policies as I'm in Telus country but I can tell you that Telus pro-rated my last bill. Perhaps Bell does the same. I'm sure that someone else in forum can answer that question for you though.
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djino
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 27, 2005
Posts: 110
Location: Ottawa, Canada

PostPosted: Mon Oct 03, 2005 6:20 pm    Post subject: Reply with quote Back to top

As I mentioned in other threads, I would stay away from buying the adaptor at retail outlets and just rent it directly from Vonage.

1) You will most likely find it to be a hassle in getting that $65 rebate after 90 days.

2) If something goes wrong with your adaptor (or if Vonage says its your adaptor) then you have to deal with the retailer on the hope you will get an exchange

3) If you choose to disconnect the service with Vonage, you can not activate it on a later date because Vonage doesn't allow anyone to re-use an old adaptor that has already been used (they'll see that the mac address has been in their system already).

So, I'd just pay the $20 activation + $20 shipping for renting the adaptor through Vonage.
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VoIP4Less
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Vonage Forum Associate


Joined: Oct 03, 2005
Posts: 11

PostPosted: Mon Oct 03, 2005 7:47 pm    Post subject: Reply with quote Back to top

well i'll have to consider those points. However activation is currently $39.99 plus $19.99 shippings + taxes (not what you've quoted above). Sounds like i'm almost up to $65 right there for an adapter i don't even own Wink

In the event that i wish to discontinue service, the PAP2 can be unlocked for other providers.

I just like to own my equipment i guess Smile
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owg
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 17, 2005
Posts: 33

PostPosted: Tue Oct 04, 2005 1:53 pm    Post subject: Reply with quote Back to top

VoIP4Less wrote:
thats great news. Thanks. Not that its a major issue, but do you know if bell would charge me for the full month if it was disconnected half-way through the billing period?


Bell just sent a bill telling me that I will get a $19 refund for a part month.
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dtatha
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Joined: Sep 14, 2006
Posts: 2

PostPosted: Fri Sep 15, 2006 9:00 am    Post subject: Vonage charges activation fee for retail devices too Reply with quote Back to top

I am charged activation fee even though I purchased my device from retail outlet. Is there a change in policy? The retailer me there will be NO activation fee.
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Zefiris
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Joined: Sep 15, 2006
Posts: 2

PostPosted: Fri Sep 15, 2006 10:33 am    Post subject: Reply with quote Back to top

I got the VT2442 directly from Vonage and had my number transferred from Bell.

The adaptors from Vonage aren't a rental... they give you them for free, although you have to pay back the cost if you cancel within the first 3 months. (~$150 for the VT2442).

I ordered Vonage by phone instead of online. The Vonage operator waved my activation fee by doing it this way (I was only calling for info and was planning on signing up online). I got the first month for free and free activation, so the $20 shipping charge was it for the first month. Maybe waving the activation fee is something anyone can get by just asking?

Vonage shipped the adaptor by Canada Post and (unbelievably) I had it set up the next evening with a temporary number.

Bell was really good about the number transfer. It took 9 days from my submission of the LOA to the transfer. Bell pro-rated the last month and (two billing cycles later), I was sent a cheque for $19. They also sent a hilarious good-bye card. As mentioned above, it is ESSENTIAL that you keep your Bell service active until the number transfer occurs - it will be cancelled automatically.

The only tricky bit was my internet connection. I have Bell Sympatico High Speed DSL. Bell now (as of March 2006) offers "Dry Loop" DSL - DSL without a local phone line. There is no charge for switching over to a dry loop, and the monthly charge is the same.

However, it is up to you, the Vonage customer, to coordinate the switch-over from the normal DSL to the dry loop. Basically, you have to coordinate with the dry loop people to put a work request in their system to switch your line from normal DSL to a dry loop DSL (with a different internal phone number) on the same day that the number transfer happens. This requires reconfiguration on the phone company's end. Failure to do this will result in the "line card" for your phoneline being pulled and your DSL dropping out the same day your number transfer occurs.

I have to emphasize again: neither Bell nor Vonage will do anything to set this up. If you don't do this work, your DSL connection WILL be shut off!

The direct number for the dry loop office is 1-866-404-5744. Like the rest of Bell, they are only open M-F 8-5.

You will only have a few days notice before the transfer occurs, and Bell knows the transfer date before Vonage does. I kept calling the dry loop folks daily until the number transfer appeared in their system (about 3 days before it happened). They then put a work request into the system at this time to do the dry loop conversion.

Naturally, the number transfer had to occur on a Friday. When I got home from work, the number was transferred and everything worked great. Later that evening, my DSL died - as it turns out, the switch to dry loop wasn't scheduled until several days later. I had my file escalated and it was fixed on Monday morning.

The moral of the story - make sure you have a back-up plan (eg cellphone) handy when setting this stuff up! As well, be prepared to be without DSL for a few days... it sounds like this is a very common occurance and is just the price of doing business.

That being said, the frustration over the DSL was a small price to pay. Once the DSL was back up, everything has been working great. I was having trouble with the "best" voice settings - my voice was apparently "too soft" on the other end. Since changing to the "medium" codec, I haven't had any problems.

As mentioned countless times in this form, I've only run into a few problems with dialing out. In particular, 310 numbers (eg 310-BELL) do not work and some 1-800 numbers either won't work or will direct to the US call centre (I ended up calling Sirius USA last night). I'm saving $30+ a month, so for as infrequently as it happens, I can manage.

-Zef
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dbarkeep
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Sat Sep 16, 2006 1:10 am    Post subject: Reply with quote Back to top

Good advice Zef,

The dry loop must by done by you. Usually you recieve an email from Vonage (if you have DSL) informing you of this, but even if you don't, make sure you get it done. Otherwise you will not have a pleasent experience at first.

For Sympatico call 1-866-404-5744 to setup a Dry Loop (if you are porting your number to Vonage).

- Kukk
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