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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Hard Wiring - Installation
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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VoIP4Less
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Joined: Oct 03, 2005
Posts: 11

PostPosted: Mon Oct 03, 2005 8:19 am    Post subject: No Activation fee on Retail bought adapters? Reply with quote Back to top

Hello. Someone told me that they picked up the PAP2 adapter at futureshop and did not end up paying the $39.99 activation fee. Can anyone else confirm this?

Also, when porting my number over, do i have to call Bell and notify them that i am cancelling or is that handled between Bell and Vonage?

Thanks.
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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Mon Oct 03, 2005 10:59 am    Post subject: Reply with quote Back to top

Yep, it's true. If you buy a Vonage adapter at a retail outlet, there is no activation fee.

As for porting your number, this is only available to you if Vonage has available numbers in the same rate centre that your Bell line belongs to (check the tool on the Vonage site), if you can port your number, your Bell service will automatically be cancelled once the porting is completed. It is important that you not contact Bell to cancel them yourself or you will lose your number and it will mess everything up. You will have to maintain (and pay for) your Bell service up to the date that the porting is completed.
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VoIP4Less
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Posts: 11

PostPosted: Mon Oct 03, 2005 11:07 am    Post subject: Reply with quote Back to top

thats great news. Thanks. Not that its a major issue, but do you know if bell would charge me for the full month if it was disconnected half-way through the billing period?
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miket603
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Posts: 188
Location: Burnaby, BC

PostPosted: Mon Oct 03, 2005 11:27 am    Post subject: Reply with quote Back to top

I'm not familiar with Bell's policies as I'm in Telus country but I can tell you that Telus pro-rated my last bill. Perhaps Bell does the same. I'm sure that someone else in forum can answer that question for you though.
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djino
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Joined: Mar 27, 2005
Posts: 110
Location: Ottawa, Canada

PostPosted: Mon Oct 03, 2005 6:20 pm    Post subject: Reply with quote Back to top

As I mentioned in other threads, I would stay away from buying the adaptor at retail outlets and just rent it directly from Vonage.

1) You will most likely find it to be a hassle in getting that $65 rebate after 90 days.

2) If something goes wrong with your adaptor (or if Vonage says its your adaptor) then you have to deal with the retailer on the hope you will get an exchange

3) If you choose to disconnect the service with Vonage, you can not activate it on a later date because Vonage doesn't allow anyone to re-use an old adaptor that has already been used (they'll see that the mac address has been in their system already).

So, I'd just pay the $20 activation + $20 shipping for renting the adaptor through Vonage.
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VoIP4Less
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Joined: Oct 03, 2005
Posts: 11

PostPosted: Mon Oct 03, 2005 7:47 pm    Post subject: Reply with quote Back to top

well i'll have to consider those points. However activation is currently $39.99 plus $19.99 shippings + taxes (not what you've quoted above). Sounds like i'm almost up to $65 right there for an adapter i don't even own Wink

In the event that i wish to discontinue service, the PAP2 can be unlocked for other providers.

I just like to own my equipment i guess Smile
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owg
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Joined: Aug 17, 2005
Posts: 33

PostPosted: Tue Oct 04, 2005 1:53 pm    Post subject: Reply with quote Back to top

VoIP4Less wrote:
thats great news. Thanks. Not that its a major issue, but do you know if bell would charge me for the full month if it was disconnected half-way through the billing period?


Bell just sent a bill telling me that I will get a $19 refund for a part month.
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dtatha
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Joined: Sep 14, 2006
Posts: 2

PostPosted: Fri Sep 15, 2006 9:00 am    Post subject: Vonage charges activation fee for retail devices too Reply with quote Back to top

I am charged activation fee even though I purchased my device from retail outlet. Is there a change in policy? The retailer me there will be NO activation fee.
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Zefiris
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Joined: Sep 15, 2006
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PostPosted: Fri Sep 15, 2006 10:33 am    Post subject: Reply with quote Back to top

I got the VT2442 directly from Vonage and had my number transferred from Bell.

The adaptors from Vonage aren't a rental... they give you them for free, although you have to pay back the cost if you cancel within the first 3 months. (~$150 for the VT2442).

I ordered Vonage by phone instead of online. The Vonage operator waved my activation fee by doing it this way (I was only calling for info and was planning on signing up online). I got the first month for free and free activation, so the $20 shipping charge was it for the first month. Maybe waving the activation fee is something anyone can get by just asking?

Vonage shipped the adaptor by Canada Post and (unbelievably) I had it set up the next evening with a temporary number.

Bell was really good about the number transfer. It took 9 days from my submission of the LOA to the transfer. Bell pro-rated the last month and (two billing cycles later), I was sent a cheque for $19. They also sent a hilarious good-bye card. As mentioned above, it is ESSENTIAL that you keep your Bell service active until the number transfer occurs - it will be cancelled automatically.

The only tricky bit was my internet connection. I have Bell Sympatico High Speed DSL. Bell now (as of March 2006) offers "Dry Loop" DSL - DSL without a local phone line. There is no charge for switching over to a dry loop, and the monthly charge is the same.

However, it is up to you, the Vonage customer, to coordinate the switch-over from the normal DSL to the dry loop. Basically, you have to coordinate with the dry loop people to put a work request in their system to switch your line from normal DSL to a dry loop DSL (with a different internal phone number) on the same day that the number transfer happens. This requires reconfiguration on the phone company's end. Failure to do this will result in the "line card" for your phoneline being pulled and your DSL dropping out the same day your number transfer occurs.

I have to emphasize again: neither Bell nor Vonage will do anything to set this up. If you don't do this work, your DSL connection WILL be shut off!

The direct number for the dry loop office is 1-866-404-5744. Like the rest of Bell, they are only open M-F 8-5.

You will only have a few days notice before the transfer occurs, and Bell knows the transfer date before Vonage does. I kept calling the dry loop folks daily until the number transfer appeared in their system (about 3 days before it happened). They then put a work request into the system at this time to do the dry loop conversion.

Naturally, the number transfer had to occur on a Friday. When I got home from work, the number was transferred and everything worked great. Later that evening, my DSL died - as it turns out, the switch to dry loop wasn't scheduled until several days later. I had my file escalated and it was fixed on Monday morning.

The moral of the story - make sure you have a back-up plan (eg cellphone) handy when setting this stuff up! As well, be prepared to be without DSL for a few days... it sounds like this is a very common occurance and is just the price of doing business.

That being said, the frustration over the DSL was a small price to pay. Once the DSL was back up, everything has been working great. I was having trouble with the "best" voice settings - my voice was apparently "too soft" on the other end. Since changing to the "medium" codec, I haven't had any problems.

As mentioned countless times in this form, I've only run into a few problems with dialing out. In particular, 310 numbers (eg 310-BELL) do not work and some 1-800 numbers either won't work or will direct to the US call centre (I ended up calling Sirius USA last night). I'm saving $30+ a month, so for as infrequently as it happens, I can manage.

-Zef
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dbarkeep
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Sat Sep 16, 2006 1:10 am    Post subject: Reply with quote Back to top

Good advice Zef,

The dry loop must by done by you. Usually you recieve an email from Vonage (if you have DSL) informing you of this, but even if you don't, make sure you get it done. Otherwise you will not have a pleasent experience at first.

For Sympatico call 1-866-404-5744 to setup a Dry Loop (if you are porting your number to Vonage).

- Kukk
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