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bobpenn
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 08, 2005
Posts: 19

PostPosted: Sun Oct 02, 2005 2:15 pm    Post subject: Stuttering incoming conversation every minute Reply with quote Back to top

Every couple of minutes or so there is a stutter from the incoming call. It makes no difference whether I make the call or receive it. It only happens for me ... people calling me never hear any stutter. I have gone back and forth with Vonage and Adelphia (my IPS) who point the finger at each other. It seems to have started within the last two weeks around version 050 of firmware.

My d/l measured speed is >4000kbps and upload is always >800kbps.

Vonage is sending me a replacement router, but I am not optimistic. They told me to remove the router and ping www.google.com and see the latency. Then to put the router back in and repeat the test. Wheh I did that, the latency increased to >2000ms every minute or so. With it out, it was always around 25ms except one ping in 7 minutes when it was high.

Sounds like the router? But Vonage is not sure.

I have heard everything from "turn my bandwidth setting down (!!!)" to various explanations of the nature of pinging. No two techs agree.

Anyone out there see this, and have any ideas. The only other resolution is to cancel the entire service, pay more, and return to Verizon, a single source who has no fihgers to point to when something goes wrong.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Oct 02, 2005 9:49 pm    Post subject: Reply with quote Back to top

From the sticky on the top of the forum page:
Please post:
1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

This will help you get the answers/resolution faster if you can post that first....

What you've posted is about as clear as "my car makes a noise."

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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bobpenn
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 08, 2005
Posts: 19

PostPosted: Mon Oct 03, 2005 9:23 am    Post subject: Reply with quote Back to top

OK
--------------------------------------------------------------------------------
1. Your location: Glendora, California (in the Los Angeles area)
2. Your ISP name and type (cable, DSL, wireless etc): Adelphia Cable
3. Upload and download speeds: measured at 5659 down and 870 up
4. Modem make and model: Motorola 5100
5. Type of Vonage adapter used ie RT31P2 or PAP2: Linksys WRTP54G with 050 firmware
6. Setup of Network ie Modem---->Vonage Adapter-->PC: Modem to Vonage Adapter to PC via eithernet cable
7. Issue you are experiencing ie dropped calls, choppy audio etc: choppy audio every couple of minutes which lasts around 4-5 seconds. Only heard by me, never reported by the caller..Happens on both lines of the adapter. Audio is fine all other times.
8. DETAILED results from www.testyourvoip.com with a test call to Boston :

MOS Analysis from You TO Boston

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 197 ms
Packet Discards 0.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 96 ms

Signaling Quality Post-Dial Delay 110 ms
Call Setup Time 125 ms
Media Delay 266 ms
--------------------
MOS Analysis FROM Boston To You
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 197 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 131 ms
Call Setup Time 138 ms
Media Delay 161 ms

--------------------------------------
Hope this helps. Thanks. Bob
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StepNjump
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 17, 2005
Posts: 12

PostPosted: Mon Oct 17, 2005 5:31 am    Post subject: I have same issues... (choppy audio) Reply with quote Back to top

Eh Bob,

I have similar problems. I live in San Diego and I wouldn't be surprised your ISP is a sub provider of road runner.

In any event, here is the post I just posted a few minutes ago in this forum.

Maybe it can help you.

Please keep in touch if you find anything.

Pete.


Vonage ticket number: 3160758
Spoke with Richard today who tried desparately to help but unfortunately I spent my entire day fighting the Time Warner Cable people to no avail.

Location: San Diego, CA
ISP name: Time Warner Cable twcsd.com via cable internet
upload speed: Varies between 50 and 250 kbps
Download speed: Usually around 2.9 Mbps
Modem: Motorola Surfboard SB4200
Router: D-Link DI-524 (hardwired through CAT-5 to ATA)
ATA: Cisco 186-I1
ATA firmware: Latest
Network setup: Motorola modem -> D-Link router -> ATA
Issues experienced: Choppy audio for 10 seconds at a time every 30 seconds to 1 minute on reception mostly.

Details from testyourvoip.com are included below:

Montreal to San Diego (where the Voip line is located)
Note the 78% packet loss!!!!!

MOS
2.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 19.1%
Latency 0.09 2.9%
Packet Discards 0.00 0.0%
Packet Loss 2.35 78.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 257 ms
Packet Discards 0.0%
Packet Loss 10.8%
Loss Periods
Min: 20 ms
Avg: 100 ms
Max: 260 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 280 ms
Signaling Quality
Post-Pickup Delay 960 ms
Call Setup Time 972 ms
Media Delay 991 ms

San Diego to Montreal

MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.21 25.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 257 ms
Packet Discards 0.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 48 ms
Signaling Quality
Post-Dial Delay 953 ms
Call Setup Time 969 ms
Media Delay 3016 ms



My results are 2.0/5.0 from montreal to san diego and
4.5/5.0 from san diego to montreal

I live in San Diego and that's exactly the problem I'm having: keeps breaking up when listening to people I talk to.
I've done testing all day and found out that most of the time, my upload speed is below the Vonage requirement of 90 kbps. Most times I'm around 70 kbps.

And that's not all...

I've done traceroutes and while most hops are usually well within 100 ms, there is a switch at AT&T NYC that's giving me the following results:

13 2941 ms * 85 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]

If you guys want to test it to, just go to RUN and type CMD
then type:
tracert 12.144.47.129 (that's the Vonage server IP address)

Don't do it just once, keep doing it until eventually you see the big numbers appear. and then clip and paste it in here so we can all share the information together.

ms stands for milliseconds 1 thousand's of a second.
This represents the amount of time it takes a specific packet to go from server to server. If you see anything larger than say 500 ms, that's not normal.

Please report that switch to Vonage and your internet carrier.
Time Warner gives me the run around and tells me there's nothing they can do about it....

Strangely all of this started happening when after they wanted to sell me their Voip phone service and I told them I was with Vonage already, soon thereafter I was starting to have the problem.

Coincidence? Who knows... but I know I had been using Vonage for over 2 years before and it was always as clear as a bell.

If anyone has a suggestion, I would be thrilled.

Pete, StepNjump
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