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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Sun Oct 02, 2005 4:59 am    Post subject: American Voicemail prompts - Can we change them? Reply with quote Back to top

My wife hates the voicemail prompts.

Any chance of having a choice of voices or at least something along the lines of those on BT 1571?

Regards,

Paul
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pje1979
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Joined: Jul 18, 2005
Posts: 13

PostPosted: Sun Oct 02, 2005 4:52 pm    Post subject: Reply with quote Back to top

Yes have to agree English prompts in the voicemail would be good. Especaily as the voice refers to pressing pound which refers to hash in English but 99% of people will not have a clue what pound is.
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AdrianLee
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PostPosted: Fri Oct 14, 2005 4:40 am    Post subject: Reply with quote Back to top

I'm getting hassle from managers about this pound sign thing now which is pretty annoying, is this on a list of "to be fixed"? It's not a feature request, it's a bug report!

It is frustrating that we've signed up to use this for a few business lines, and now our customers are going to think we sound oh so professional being asked to press a pound key and having no clue what that is.....

The American accents are a little annoying, but we can live with that if the actual information is accurate....
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g4hlf
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PostPosted: Sat Oct 15, 2005 1:43 am    Post subject: Re: American Voicemail prompts - Can we change them? Reply with quote Back to top

g4hlf wrote:
My wife hates the voicemail prompts.

Any chance of having a choice of voices or at least something along the lines of those on BT 1571?

Regards,

Paul


Vonage, comment please!
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Wed Oct 19, 2005 4:57 am    Post subject: Reply with quote Back to top

Personally, I think what is worse is that callers leaving a message hear a prompt asking them to press the 'pound' key once they have left their message. In the worst case it might put someone off leaving a message because they don't know what the pound key is.

My guess is that Vonage will implement UK prompts one day. Perhaps its just a question of having enough customers here to justify the expense.
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markharro
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Joined: Nov 07, 2005
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PostPosted: Mon Nov 07, 2005 6:12 pm    Post subject: prompts Reply with quote Back to top

Can't you change the US voice in the prompts and record your own prompts message without reference to pressing the "pound" button"?
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Tue Nov 08, 2005 5:53 am    Post subject: Reply with quote Back to top

Well its now happened. A caller to my line told me later that they didn't leave a message because some American women was asking them to do something they didn't understand.... Sort this out Vonage. Its a bug.
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pianotech
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Joined: Oct 18, 2005
Posts: 28

PostPosted: Tue Nov 08, 2005 7:41 am    Post subject: Reply with quote Back to top

It's Vonage's fault that people don't know what the pound sign is??
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CryHavok
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Joined: Jun 03, 2005
Posts: 47

PostPosted: Tue Nov 08, 2005 7:50 am    Post subject: Reply with quote Back to top

pianotech wrote:
It's Vonage's fault that people don't know what the pound sign is??


In the UK, the pound sign is £.

In the US, when they refer to the pound sign they mean #.

Now, I've never seen £ on a keypad, only #, which in the UK is "hash" (or sometimes referred to as "square"). For a service in the UK they should, as others have said, use UK English, not American English.

(Having said that, I know quite a few people who wouldn't bother pressing the # button after leaving a message - wonder if the message still goes through?).
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Wed Nov 09, 2005 7:26 am    Post subject: Reply with quote Back to top

The message does still go through if you just hang up but my issue is that you confuse people when you ask them (in a foreign accent) to press a button they've never heard of when in fact all they are doing is calling a friend down the road!

I work for a speech recognition company and interestingly, any product we make for the Canadian market is legally required to include Canadian French. Shame we don't have a law like that here! ha ha. Not that I know Canadian French either! Smile

Seriously though, this HAS to be high priority surely?

Personally I'd be happy if we could just turn off the womans voice completely. I'll happily add a 'press the hash key' bit of dialogue to the end of my own message.
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