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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
Author Message
al9999
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Joined: Sep 13, 2006
Posts: 3

PostPosted: Wed Sep 13, 2006 5:10 am    Post subject: Reply with quote Back to top

I received this email from Vonage regarding the American voice prompts:

Thank you for contacting Customer Care.

We understand that you want us to change the American Voicemail
greeting.

We would like to inform you that we are an United States based
Company, hence the greeting was in American style, but we will surely
consider your points so that in future will change them.

We hope this has answered your enquiry. If you have any further
questions please visit our website at www.vonage.co.uk where you will
find answers to most customer enquiries.

Customer Care
Vonage UK
The Broadband Phone Company
www.vonage.co.uk
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Sat Sep 16, 2006 5:10 am    Post subject: Reply with quote Back to top

So were FreeTalk and they had UK voice prompts for UK customers.

I think what that really means is we cannot be arsed to put any investment into the service for UK customers?
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SteveJNB
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Joined: May 22, 2006
Posts: 4

PostPosted: Sat Sep 16, 2006 9:33 am    Post subject: Reply with quote Back to top

do you really expect any product development from a company that can't make any money? Vonage was a nice idea but if it doesn't get bought by a services provider and bundled with internet, tv and mobile, it's doomed.
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bobgarb
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Joined: Sep 05, 2006
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PostPosted: Mon Sep 18, 2006 11:51 am    Post subject: Vonage voicemail Reply with quote Back to top

hi there
I got round the problem with voicemail, by recording my own telling the person ringing me to just record a message and replace the handset! Then you dont get the Vonage message saying to hit the pound key, works like a dream for retreiving voicemail over the phone and as a attatchment, hope this helps! By the way, spoke to someone at Vonage today re billing and mentioned about uk customers and the pound key, he said that this as been brought up at one of the meetings they have!

Cheers, Bob
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DAS
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Joined: Jun 19, 2006
Posts: 37

PostPosted: Thu Sep 21, 2006 6:16 pm    Post subject: Re: Vonage voicemail Reply with quote Back to top

bobgarb wrote:
I got round the problem with voicemail, by recording my own telling the person ringing me to just record a message and replace the handset! Then you dont get the Vonage message saying to hit the pound key


Bob,

How does that work. As soon as your message is finished playing to the caller they get the American woman saying to record after the tone and hit the pound key; how do you stop that?

Dave
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bobgarb
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Joined: Sep 05, 2006
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PostPosted: Fri Sep 22, 2006 2:34 am    Post subject: Voicemail Reply with quote Back to top

you setup a message saying " Sorry we are not able to take your call, but if you leave us your name and number, followed by the message and then HANG UP! we will get back to you, " You cant stop the messaage that Vonage send out re the pound key, but by getting the caller to hang up they never hear it, the message still gets saved ok!

Hope this helps, bob
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carlwaring
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Joined: Jan 31, 2007
Posts: 19

PostPosted: Wed Jan 31, 2007 10:14 am    Post subject: Reply with quote Back to top

Nothing happened so far. Still says 'pound' as far as I know Sad
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roscopco
Vonage Forum MVM
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Mon Feb 12, 2007 5:48 pm    Post subject: pound,hash number sign Reply with quote Back to top

The recording says press the pound key/hash key. According to wiki this is what it says.

# hash / hash mark / hash sign

* the most common name outside the U.S., including in the Ireland, UK, Australia, and New Zealand.
* Used in Ireland, the UK, Australia, and New Zealand on touch-tone telephones – "Please press the hash key"
* In the UK and Australia the symbol is often used as medical shorthand for 'fracture' [1][2]
* Used among computer professionals. For example, in Unix scripting, it's used in combination with an exclamation mark to produce a "#!" or "hash-bang," used to tell the kernel which program to use to run the script.

Maybe when this thread had started the has key wasn't part of it. I never press the pound, hash, number sign # key, I also hang up after the message. If you do press the #key it gives the option of listening to your message, rerecord the message or mark it as priority, not sure what the priority really does.
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ByteofK
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Joined: Mar 16, 2007
Posts: 3

PostPosted: Fri Mar 16, 2007 8:37 am    Post subject: Reply with quote Back to top

Remember folks, America is the country that re-filmed The Italian Job and Fever Pitch, and make their own versions of just about every good British comedy (such as The Office). Do you see us making our own copy of The Simpsons? I grew up watching Miami Vice, Cagney & Lacey, etc. No, we watch it all, learning about the cultural differences.

Americans know no cultural differences. They have 50 states all the bloody same, with franchised fast food chains at every motorway *cough* highway exit.

Someone said 99% of people in the UK don't know what the pound key is. If spoken in the American voice which offers some context to the word, I would think that to be closer to 95%. I can guarantee though that 100% of Americans would have no clue what "hash" is. Unless it's brown.

Change this, Vonage, and change it quickly. From a US-based British expat.

Trousers, petrol, trainers!
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