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flyfisher
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Joined: Sep 30, 2005
Posts: 1

PostPosted: Fri Sep 30, 2005 6:30 pm    Post subject: Calls Drop Frequently then Busy Signal Reply with quote Back to top

Having difficulties holding conversations on Vonage CAlls. Calls last 5, 10 or so minutes then the calls are cut-off and I hear a busy signal. This happens everyday.

Speed Results are 2-3Mbps Down and 800Kbps Up. Not an ISP problem.

Using new RTP300 wiht two phone lines connected. Started with Wireless router in front and then put the router in back and no effect.

Optonline WebStar Cable Modem>> RTP300 >> Linksys BEFW11S4 Wireless Router.

I have one computer hooked to RTP300 and multiple wireless and wired connection on Wireless Router.

Also using Cordless 2-line phone from Panasonic. (2.4Ghz).

Any Suggestions??????
Why are calls dropping?
Could the wireless phone cause problems?
Any unique setups for two routers?

_________________
Flyfishing and Computers
Vonage RTP300
Linksys Wireless Router
Optonline
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ragtop86
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Joined: Jul 03, 2004
Posts: 3
Location: Ohio

PostPosted: Sun Oct 02, 2005 12:31 am    Post subject: Reply with quote Back to top

I had the same problem quite some time ago. I never figured out what was causing it. However, look around and see what else is using 2.4ghz in the house. I had a Bell South phone causing me problems. I now have an AT&T 5.8 and a Uniden 2.4 two line setup. Keep the 2 base phones apart (mine are 4 feet apart). I have had problems with cable because of filters on the line (I have cable internet only and filter is used to keep me from seeing TV) and I have had problems because of moisture outside on the phone pole. My router is a 2.4 wireless Linksys and that doesn't seem to cause any problems. The cable problem was causing dropped calls but not a busy signal. I have had the microwave cause problems as well.

_________________
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Linksys
Cisco ATA-186 (works but not using)
AT&T 6.0 - 3 handsets
Panasonic 6.0ghz - 4 handsets
Linksys E3000 Wireless Router
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On October 1, 2005 I had made 3064 calls and received 2122 on Vonage.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Oct 02, 2005 9:36 pm    Post subject: Reply with quote Back to top

2.4Ghz phones and 802.11B/G run on 2.4Ghz. If you're going to run both inside the same room or building, expect problems. While there are (in theory) 11 discrete channels, you can't use adjacent channels simultaneously, and the transmitters inside these devices are rather cheap & noisy, so they tend to block other channels. Some cordless phones are "spread spectrum" and will use ALL of the channels. Some wireless routers will use multiple channels as well. Stick with 5.8Ghz or 900Mhz cordless phones if you're planning on using wireless internet.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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chevy1596
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Joined: Sep 24, 2005
Posts: 12

PostPosted: Mon Oct 03, 2005 8:55 pm    Post subject: Reply with quote Back to top

I have had the same problem a couple of times now. When I call back after it happens the first time, it usually happens again within one or two minutes.

Rebooting my RTP300 seems to take care of the problem, but I would like for the problem to go away.

Using a Belkin 802.11g wireless router with my RTP300 on Comcast with a Uniden 5.8 ghz phone in PA.

I have had it happen with the router upstream of the RTP300 and vice versa.
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Omri
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Joined: Jan 07, 2006
Posts: 9

PostPosted: Sat Jan 07, 2006 4:15 pm    Post subject: I have the same problem - disconnected / dropped calls.. Reply with quote Back to top

I've had Vonage since April 05 and have been suffering through the same issue. I have a Motorola cablemodem, a wireless linksys 54G router, and the linksys Voip router plugged into one of the ports of the 54G.

One of the POTS ports from the Voip router is plugged into a phone jack, and we have the other phones in the house are plugged into other phone jacks - in other words, typical Vonage setup.

My phone calls will randomly drop (anywhere between 2 minutes and 10 minutes into the call), with no prior warning. I can get a dial tone out fairly quickly (usually right after I realize the call has been dropped).

I have a 5.8Ghz dual handset Uniden cordless phone, so I don't think my issue has to do with any conflicts between the 802.11g network and the cordless phones. Those are the only cordless phones I have - other phones in the house are wireline.

Vonage tech support was polite but predictably useless. They suggested my problem may be in the phone wiring in the house and suggested I plug in a wireline phone into the Voip router - pretty much defeating the whole value prop of having my home phone system seamlessly work over Voip.

Anyone out there who has actually diagnosed / fixed the problem?

Many thanks,

Omri.
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bjash
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Joined: Sep 25, 2005
Posts: 5

PostPosted: Sat Jan 07, 2006 4:28 pm    Post subject: Reply with quote Back to top

Omri,

I have had the same problems and Vonage tech support was unable to remedy my problem as well. They suggested the same fix, which I went out and bought all new phones for my house and rewired all of the existing inside phone wiring with new Cat 5e to every phone jack--problem still existed.

I had two phone lines with Vonage--Line 1 and Line 2 for example. The calls being dropped would always occur on Line 2 and not on Line 1. I no longer needed Line 1 after finding out that my existing number would not be able to be transferred to it, so I called up Vonage to cancel Line 1 and keep my Line 2. They told me that an engineer would have to do this since cancelling Line 1 was my primary number on my account. Long story short...they cancelled my Line 1 and made Line 2 the Line 1 on the phone adapter.

I had a problem with voicemail on my account all of a sudden--I would get a studder tone all of the time even though I had no voicemail--I don't even use the Vonage voicemail. They had to reset my voicemail account and that fixed the studder tone. While trying to troubleshoot the voicemail problem, they had me do a factory reset on my phone adapter (Linksys RTP300). After all of this was fixed with the voicemail and the lines being switched, I noticed that my phone adapter was no longer dropping calls!

So, I believe that it must have been a setting somewhere in the phone adapter--either in the SIP settings or on the port that needed a good old-fashioned factory reset to fix.

Good luck troubleshooting your problem. It took me about 6 months to get it resolved :-\
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