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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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MarcP
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Posts: 18

PostPosted: Fri Sep 30, 2005 10:57 am    Post subject: Unreachable 1-800 numbers Reply with quote Back to top

Anybody heard anything from Vonage when this issue will be resolved? Or any hints if they're working on this issue? The list of 1-800 numbers in Canada I can't call is growing and it's really annoying to have to switch to my cell phone everytime.
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dabones
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PostPosted: Fri Sep 30, 2005 11:24 am    Post subject: Reply with quote Back to top

nope, no word, prolly won't happen any time soon, if ever..

and if it does, it'll end up with a Missisaugua server and you'll stil lonly be able to call numbers that the 905 can call, whcih it better than the way it is now, but it'll never be perfect..

thats my guess anyways.. maybe I'm totally wrong.. LoL..

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MarcP
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PostPosted: Fri Sep 30, 2005 11:34 am    Post subject: Reply with quote Back to top

This has a high annoyance factor for me because of my home alarm. I rewired it to use Vonage just fine, but the number it dials out is a Canadian-only 1-800 number so it's failing. Fortunately, my contract expires in two months so I'll be looking at new alarm alternatives.

And speaking of alarm companies, most don't even want to talk to you if you mention Voip. Only AlarmForce said they're okay with it, but only if you subscribe to the more expensive AlarmPlus service (and they're the company I really do not want to go with).
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Vitez
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PostPosted: Mon Oct 03, 2005 5:11 pm    Post subject: Reply with quote Back to top

what?

Vonage doesn't support calling 1-800 numbers?!!!

why didn't they tell me that BEFORE I signed up with them? ****?!
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djino
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Joined: Mar 27, 2005
Posts: 110
Location: Ottawa, Canada

PostPosted: Mon Oct 03, 2005 6:25 pm    Post subject: Reply with quote Back to top

Its not that fact that Vonage doesn't support 1-800 numbers. You can call 800 #s.

The problem is with the company you are trying to call. If they subscribe to an 800 # that only canadians can call, then Vonage wont be able to call it because the Vonage service is coming out through the U.S. (New Jersey to be exact)

The only 800 #s you would be able to access is if the company subscribes to an 800 # that anyone in north america can access. Or if its an 800 # that the U.S. can access.

This problem can't be resolved until Vonage sets up a server in Canada (Mississauga, On is where I hear they will eventually have one).
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WoW
Vonage
Representative
Vonage<br>Representative


Joined: Oct 04, 2005
Posts: 15

PostPosted: Tue Oct 04, 2005 7:53 am    Post subject: Toll Free Numbers Reply with quote Back to top

You can submit the numbers to questions@vonage.ca or call us to report an unreachable toll free number.
We will need the following:
Number
Company
City/Town
Province

Thank you
oscar
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MarcP
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PostPosted: Tue Oct 04, 2005 2:12 pm    Post subject: Reply with quote Back to top

Very interesting, Oscar. Are you suggesting that this could be resolved simply by reporting which numbers aren't working? I will surely take you up on that offer. Smile
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WoW
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Representative
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Joined: Oct 04, 2005
Posts: 15

PostPosted: Tue Oct 04, 2005 2:15 pm    Post subject: Toll Free Numbers Reply with quote Back to top

Should take affect within 24-48 hours as confirmed. Oscar
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dabones
Vonage Forum Evangelist
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Oct 04, 2005 5:01 pm    Post subject: Reply with quote Back to top

I had been told to report numbers by Patti at pr@vonage.ca

i wasn't sure they could actually do anything so i never sent any numbers in..

I will send in a few now tho.. and we'll see..

_________________
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WoW
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PostPosted: Wed Oct 05, 2005 5:36 am    Post subject: Toll Free Numbers Reply with quote Back to top

you can send it to anyone here, we will do our best to make things work.
Smile oscar
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