Unreachable 1-800 numbers

Posts: 18 · Vonage Forum Associate Joined: Aug 31, 2005 Posts: 18

Anybody heard anything from Vonage when this issue will be resolved? Or any hints if they're working on this issue? The list of 1-800 numbers in Canada I can't call is growing and it's really annoying to have to switch to my cell phone everytime.

Posts: 508 · Posted: Fri Sep 30, 2005 11:24 am Post subject:

nope, no word, prolly won't happen any time soon, if ever..

and if it does, it'll end up with a Missisaugua server and you'll stil lonly be able to call numbers that the 905 can call, whcih it better than the way it is now, but it'll never be perfect..

thats my guess anyways.. maybe I'm totally wrong.. LoL..

Posts: 18 · Vonage Forum Associate Joined: Aug 31, 2005 Posts: 18

This has a high annoyance factor for me because of my home alarm. I rewired it to use Vonage just fine, but the number it dials out is a Canadian-only 1-800 number so it's failing. Fortunately, my contract expires in two months so I'll be looking at new alarm alternatives.

And speaking of alarm companies, most don't even want to talk to you if you mention VoIP. Only AlarmForce said they're okay with it, but only if you subscribe to the more expensive AlarmPlus service (and they're the company I really do not want to go with).

Posts: 5 · New Forum Member Joined: Oct 03, 2005 Posts: 5

what?

Vonage doesn't support calling 1-800 numbers?!!!

why didn't they tell me that BEFORE I signed up with them? ****?!

Posts: 110 · Posted: Mon Oct 03, 2005 6:25 pm Post subject:

Its not that fact that vonage doesn't support 1-800 numbers. You can call 800 #s.

The problem is with the company you are trying to call. If they subscribe to an 800 # that only canadians can call, then vonage wont be able to call it because the vonage service is coming out through the U.S. (New Jersey to be exact)

The only 800 #s you would be able to access is if the company subscribes to an 800 # that anyone in north america can access. Or if its an 800 # that the U.S. can access.

This problem can't be resolved until vonage sets up a server in Canada (Mississauga, On is where I hear they will eventually have one).

Posts: 15 · Vonage Representative Joined: Oct 04, 2005 Posts: 15

You can submit the numbers to questions@vonage.ca or call us to report an unreachable toll free number.
We will need the following:
Number
Company
City/Town
Province

Thank you
oscar

Posts: 18 · Vonage Forum Associate Joined: Aug 31, 2005 Posts: 18

Very interesting, Oscar. Are you suggesting that this could be resolved simply by reporting which numbers aren't working? I will surely take you up on that offer. Smile

Posts: 15 · Vonage Representative Joined: Oct 04, 2005 Posts: 15

Should take affect within 24-48 hours as confirmed. Oscar

Posts: 508 · Posted: Tue Oct 04, 2005 5:01 pm Post subject:

I had been told to report numbers by Patti at pr@vonage.ca

i wasn't sure they could actually do anything so i never sent any numbers in..

I will send in a few now tho.. and we'll see..

Posts: 15 · Vonage Representative Joined: Oct 04, 2005 Posts: 15

you can send it to anyone here, we will do our best to make things work.
Smile

oscar