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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
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and open the
browser
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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
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their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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MarcP
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Posts: 18

PostPosted: Sat Feb 10, 2007 1:01 pm    Post subject: Reply with quote Back to top

Well, that's what this whole thread is about... Unreachable 1-800 numbers...
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Feb 11, 2007 3:26 am    Post subject: vaccess Reply with quote Back to top

V-Access isn't for calling non Vonage customers. There is a problem here in Canada regarding toll free numbers and this should be addressed by Vonage. If I am living in Canada and I need to call a business and all that is provided is a toll free number, most times they do not work.
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YVR
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Joined: Jun 10, 2006
Posts: 11

PostPosted: Fri Mar 09, 2007 1:10 pm    Post subject: Reply with quote Back to top

Anybody else notice improvement on this issue? I just called canada post at 1-888-550-6333 and it worked! Yeah!

Did they FINALLY fix things?
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roscopco
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PostPosted: Fri Mar 09, 2007 1:17 pm    Post subject: revenue canada Reply with quote Back to top

I tele filed my taxes and it worked also.
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coldfire
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Location: Ontario, Canada

PostPosted: Tue Mar 20, 2007 1:10 am    Post subject: Reply with quote Back to top

I just want to mention something strange. Recently i dialed some 1-800 numbers. the first time i dialed them i got a message, essentially saying the number was unreachable.
HOWEVER, i tried again a second or third time and the call went through! i'm not quite sure what is going on there.
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oscarjr
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PostPosted: Tue Mar 20, 2007 7:55 am    Post subject: Reply with quote Back to top

My number is Toronto (416 area code) based. As I understand it, my number is based out of Buffalo, NY, not actually in Toronto. So, when I call, eventhough the Calling Line ID may show my Toronto number, it is actually from Buffalo. When you call tollfree numbers (1-800, 1-866 or 1-877 numbers), they don't use CLID, they use DNIS (dialed number info services). That is why you will have a problem calling Canadian tollfree numbers. They will think you are calling from the US. So, if the tollfree number is not available in the US, then you get the appropriate message/treatment.

Say you wanted to call 1-800-HP-INVENT. This tollfree number transfers all US-based callers to their call center in the US and transfers all Canadian-based callers to their call center in Canada. If you call it, you will be transfered to their call center in the US.

Actually, I thought this was illegal in the wireline realm of telecommunications. But because this is Voip, I guess there is a loop hole.

So, we have to live with it until Vonage Canada moves all their Canadian-based numbers to a Voip access within Canada.

I wish I had known about this before signing up. There are other Voip providers that do not have this problem.

BTW, these are just my opinions.
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dbarkeep
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Posts: 92

PostPosted: Wed Mar 21, 2007 3:25 am    Post subject: Reply with quote Back to top

I called tech support the other day and they told me that Canadian toll free numbers should now be working. If you have a number that doesn't work just contact the tech support division with the number and company name and they can manually (after a few hours) route the call. Regional toll free numbers still do not work (such as 310-xxxx). Apparently Telus is now terminating these calls.

- Kukk
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TerraCorp
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Joined: Mar 21, 2007
Posts: 5

PostPosted: Wed Mar 21, 2007 1:28 pm    Post subject: 800 number issue is only the start Reply with quote Back to top

We are moving our primary phone back to Telus and we MIGHT keep a Vonage line or two around to handle long distance calls. The biggest problems we have had are.

1. Phone was down for 5 days no in or outband calls in the middle of January.
2. People cannot hear us when we call.
3. Massive static on calls
4. Calls being dropped.
5. Massive echo.
6. Incompetance on the part of Vonage to follow through with providing documentation around the 5 day outage, as well as providing a new router with the phone ports.
7. 800 numbers in Canada and US not being reachable, granted we can get through to some but the majority are not reachable.

Let's put it this way.. our business we be sued left right and centre if we performed our services in such a manner.
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oscarjr
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Joined: Feb 09, 2007
Posts: 11

PostPosted: Thu Mar 22, 2007 7:04 pm    Post subject: Reply with quote Back to top

Kukk,

I placed a support call for 1-800-HP-INVENT. When I call it from my Toronto-based telephone number, it thinks I am calling from the US and offers me Spanish prompts. If I call from my Toronto-based mobile phone, it knows I am calling from Canada and offers me French prompts.

Here is Vonage Canada's response:

"In regards to your question, since calls are routed via the Internet with Vonage, all calls placed from Vonage customers originate from our outbound toll free gateway in NY. Due to this fact, the number that you are calling from may be recognized as a long distance number and the call may not be completed or routed as a US call.

For many toll free numbers we have an alternate number that you can call as a temporary solution. We are also in the process of building and outbound gateway in Canada which will alleviate these toll free issues.

As a temporary solution, you may use our V-access feature to reach the local toll-free numbers from your Vonage line. Once you have dialed the access number, you will be prompted to enter the 800 number and our system will route the call through a PSTN gateway, thus the call will go through."

So, it's not totally fixed yet. I did notice that some other tollfree numbers are working though. The ones based out of Canada.

Oh well, we wait...

-oscar.
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jcovert
Vonage Forum Master
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Joined: Jan 11, 2007
Posts: 153

PostPosted: Wed Mar 28, 2007 9:15 pm    Post subject: Reply with quote Back to top

oscarjr wrote:
As a temporary solution, you may use our V-access feature to reach the local toll-free numbers from your Vonage line. Once you have dialed the access number, you will be prompted to enter the 800 number and our system will route the call through a PSTN gateway, thus the call will go through."


Huh? So I just tried one of the 514 V-Access numbers, and then 1-800-HP-INVENT, and still got prompted for Spanish. Have any of you guys actually gotten that specific number to behave as though you were calling from Canada?

Vonage really needs an 800 gateway in every state/province.

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