Unreachable 1-800 numbers

Posts: 33 · Vonage Forum Junior Joined: Aug 17, 2005 Posts: 33

sedin_26 wrote:

I haven't seen any proof that they are even doing that. None of my requests have been dealt with.

I just checked two more including one that I posted. Again one of them worked, and it did not used to.

Posts: 19 · Vonage Forum Associate Joined: Dec 20, 2005 Posts: 19

Vonage provides a way to call all those US toll free numbers that you couldn't before!

Posts: 508 · Posted: Tue Dec 20, 2005 8:20 pm Post subject:

for those 310 numbers, you can dial those form your disconnected bell landline, when we moved into this house I connected aphone and had a dialtone, but coul dnot dial nay numbers, but I got a recording sayin to call 310-BELL to get service, anyways, i thoguth, hrmm, i wonder if other 310 numbers work, so i called pizza hut and it went through.. lol..

wow, thats good to see that Vonage Canada is actually doing something with the 800 numbers, I'm very surprised to hear that.. good news Smile

Posts: 2 · New Forum Member Joined: Dec 28, 2005 Posts: 2

I called customer service over a week ago but still can't access this number ..... lets get with it Vonage
1-800-663-7892
Canadian Cancer Society
Victoria BC Canada

Posts: 105 · Vonage Forum Senior Joined: Nov 19, 2005 Posts: 105

I tried Telus 310-xxxx number yesterday to pay my last Telus bill after porting my number over to Vonage. It didn't work! Had to phone their 800 number instead which did work because it is a US accessible number. It was bitter sweet to be finally rid of Telus but to now have these 1-8xx and 310 issues.

Posts: 51 · Posted: Thu Jan 05, 2006 8:51 pm Post subject:

Hello, tried to phone Revenue Canada 800 numbers nothing seemed to work and cannot find a 604 number. We are calling from Delta BC, anyone know of a number in Vancouver we can call using our Vonage phone. We are on the 778 area code which is supposed to be another 604 Vancouver area code, right, so why cant the 800 numbers be reached from our area code Confused

again!!!!

Posts: 188 · Posted: Thu Jan 05, 2006 9:35 pm Post subject:

Nannyof8 wrote:

Hello, tried to phone Revenue Canada 800 numbers nothing seemed to work and cannot find a 604 number. We are calling from Delta BC, anyone know of a number in Vancouver we can call using our Vonage phone. We are on the 778 area code which is supposed to be another 604 Vancouver area code, right, so why cant the 800 numbers be reached from our area code Confused

again!!!!

778 is an "overlay" rather than "another 604 Vancouver area code" but that doesn't have anything to do with your problem. The number that you are calling for the Canada Revenue Agency is likely a "Canada Only" toll free number. Unfortunately, "Canada Only" toll free numbers aren't reachable from Vonage yet. Only "US Only" or NANP wide toll free numbers work, even from Canada. The easiest way to get through is to use a cell phone to access the number until Vonage deploys a Canadian call server to rectify this problem.

Check out this page of the CRA if you haven't already. The number that you need depends on the nature of your enquiry. http://www.cra-arc.gc.ca/contact/phone-e.html

Posts: 51 · Posted: Thu Jan 05, 2006 11:18 pm Post subject:

mike603, thank you so much for info I passed it on to hubby, he will be doing the phoning. What is an overlay? my friends have cell phones with the 778 area code you see questions are answered so much quicker than phoning Vonage 877-272-0528. Perhaps you can help us with another problem! When we receive a voice mail message I retrieve it by going to the computer, listen to it select it then delete it. Problem: It doesn't delete from our phone system and the stutter tone just stays there so we are unable to make another call until I go through the telephone procedure of deleting it, I prefer using the computer, I hate press 1 for this 2 for that star etc. too confusing for us but not for you young ones I know. Any advice or help you can offer us re this voice mail problem I would appreciate. I like it but with an answering machine you can still make calls even with messages waiting. Perhaps I am doing something wrong Confused

again, thanks for help, Pauline

Posts: 188 · Posted: Fri Jan 06, 2006 10:50 am Post subject:

You're welcome! I was feeling guilty about by "778 rant" as I have done it here before. Note to self, stop ranting! Lol

There are many others in this forum that could explain an overlay better than I so I will stick to plain English. An area code overlay is when a new area code is introduced into a geographic area that is already "occupied". For example, area code 604 used to be the only area code in southwestern mainland BC. Due to the impending exhaustion of new telephone numbers in the 604 area code, a new area code, 778, was created and "overlaid" in the same territory covered by the 604 area code. This avoids making customers having to change their area code which is what happens in a "split" as existing customers with 604 numbers get to keep them and only customers needing a new number are affected with an overlay. A "split" is what occurred in the mid 90s when the 250 area code was created for Vancouver Island and the rest of BC outside southwestern BC. You may remember that those folks used to be area 604 also and had to endure an area code change when the new area code was implemented. eg, They were once 604-xxx-xxxx and became 250-xxx-xxxx. A more detailed explanation is can be found here: http://www.answers.com/topic/overlay-plan

About your voice mail problem, it has been noted here in the forum that others have experience issues as well. So did I recently. You should still be able to dial out through the stutter tone though. Have you tried? Recently, my stutter wouldn't go away no matter what I did. Then, it wouldn't come on when I had a message. Now, it's working fine even though I didn't really do anything! You could try resetting your ATA or power cycling it but that may not solve the problem. Also, if you don't have a message on your voice mail but you have the tone, try leaving yourself a message by calling yourself from another phone and then deleting it through the phone. That might not work either however. Voice mail has been acting up and it's likely not your hardware causing it.

Posts: 33 · Vonage Forum Junior Joined: Aug 17, 2005 Posts: 33

Any 800 number that I have tried recently has worked. Seems like the service is improving.