Unreachable 1-800 numbers

Posts: 10 · Vonage Forum Associate Joined: Oct 27, 2006 Posts: 10

in 2yrs with Vonage nothing has been done re local canadian 800 etcnos i,ve complained from the start to no avail
u have to find local numbers or search for us 800 nos
driving me crazy only solution is another carrier
anybody recommend one

Posts: 11 · Vonage Forum Associate Joined: Feb 09, 2007 Posts: 11

My friend has Primus Voip and has no problems w/ Canadian toll-free numbers.

The problem with going with Rogers or Cogeco, etc. Voip is that they can't seem to give you the area code you want. For instance, I live in the 905 area code but have a 416 and 647 number from Vonage. I think you can do this with Primus.

With the Vonage lawsuit with Verizon (I think), Vonage may go under anyway. Sad

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

Primus doesn't have all the toys that Vonage does.

I enjoy Vonage Talk, Soft Phone and V-Access numbers. If you need a toll free number dialed and you can't do it from your phone call Vonage and they can dial it for you.

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

The last couple of days we have been having problems with toll free numbers here in Canada. I called tech support and they gave me regular numbers to call instead. I now ask a company for their non-toll free number, along with their toll free number just in case.

Posts: 2 · New Forum Member Joined: Aug 16, 2005 Posts: 2

I am considering coming back to Vonage and it *looks* like the toll free numbers are beginning to work.

I am curious about the 310 numbers. Are people able to call them from a Vancouver-based Vonage number?

Thanks

Posts: 42 · Full Forum Member Joined: May 14, 2006 Posts: 42

All the 310 numbers I have tried have worked including Telus' own 310 numbers. I must say I am mystified by all the complaints about Canadian only toll-free numbers not working. I have only been a Vonage customer since February but so far no issues.

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

I tried Bell 310 number and also Greco pizza is a 310 number and I get a recording saying the number I am calling isn't long distance don't dial 1. I never dialed 1 to begin with. I went to the Telus site and couldn't find a 310 number to try out.

Posts: 8 · New Forum Member Joined: Jun 30, 2007 Posts: 8

Hi.

I got a new Vonage line today and do the following tests:

(Located in Saint-Eustache/Quebec, near Montreal)

Call 310-BELL : does not work.
Call 514-310-BELL: It works!

Call UPS Canada : Got UPS Canada client service (could select French menu)

Call my bank 1-866 number: It works!

My only issue: I cannot get caller ID displayed on my phone... It says "Incomplete Data".

But if I received a call from V-Access, no problem, i got the Caller ID... (no name, of course!)

If I was on a call and receive one at the same time, the Vonage line "bip" and I can see the phone number!!!

On the Vonage dashboard, I can see all numbers well...

If only i could find a solution for the caller ID... It's less than a year new cordless phones, I do not want to change them...

If Vonage cannot resolve the issue, i will have to cancel... (it's my first month, so I do not want to delay more...)

That bad, since it's the only thing that made me cancel the service (I want to change to Vonage BECAUSE it got the caller ID included...).

All the other functions were greats and seems to works well...

Cheers!

Joel.

Posts: 10 · Posted: Thu Sep 27, 2007 7:56 am Post subject: On 800 Numbers

Wow! I wrote here about 800 # a year ago. Issue still not solved?
I could not return calls left by several government employees 800 #, last time a few months ago. They always leave messages with 800 numbers now. If they question your tax fillings you better call back FAST. Late/errors/interests fees can pay a full year with Vonage!

The general rule: if the number is “for Canada only” (not reachable from the US), then it does not work with Vonage. This is the case for 90% of government employees (not direct services), federal or provincial.

To Vonage:
1) By a small house in one of these “on the border” towns.
2) Place 2 switches, one on each side, connect them to transfer calls.
3) Profit! (Sorry could not resist)

This makes me wonder if their own call center(s) is in Canada (US? India?), they should be able to switch ALL 800 #’s call there and re-route thru local phone lines anywhere in Canada (no fees it’s 800 numbers).

Just my 2 cents.

Posts: 292 · Vonage Forum Master Joined: Oct 08, 2004 Posts: 292

RickyLi wrote:

Wow! I wrote here about 800 # a year ago...

Really? "Joined: Apr 03, 2007" Smile