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Unreachable 1-800 numbers
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Vonage® VoIP Forum - Vonage News, Reviews And Discussion
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Vonage Canada
Author
Message
roscopco
Vonage Forum
MVM
Joined: Nov 08, 2006
Posts: 1327
Posted:
Thu Mar 29, 2007 6:21 am
Post subject:
toll free numbers were fixed, but now not working. I tele-filed my taxes last month, I tried to call the toll free number yesterday to check the status and I was told that the number can't be dialed from this area. I never tried the local access number.
oscarjr
Vonage Forum Associate
Joined: Feb 09, 2007
Posts: 11
Posted:
Thu Mar 29, 2007 8:28 am
Post subject:
Unfortunately, this is what I received from
Vonage
Customer Support.
I can't find a V-Access number to allow me to dial tollfree numbers.
My conclusion:
Vonage
Customer Support doesn't know what they are talking about.
-oscar.
roscopco
Vonage Forum
MVM
Joined: Nov 08, 2006
Posts: 1327
Posted:
Thu Mar 29, 2007 8:42 am
Post subject: some numbers work
Well I tried to call Revenue Canada today and it worked. I called the 1800 for HP Canada and it worked. I called my natural gas toll free number and it worked.
Try the HP number again and see if it is working. I am not sure why numbers were working yesterday.
jcovert
Vonage Forum Master
Joined: Jan 11, 2007
Posts: 153
Posted:
Thu Mar 29, 2007 8:55 am
Post subject:
What about Revenue Canada Telerefund, 1-800-959-1956?
Either from a Canadian
Vonage
phone or via the Toronto V-Access number 416-848-3732.
Does it work?
_________________
Vonage
customer since October 2002
digium Certified Asterisk Professional
oscarjr
Vonage Forum Associate
Joined: Feb 09, 2007
Posts: 11
Posted:
Thu Mar 29, 2007 8:55 am
Post subject:
I just tried it, 1-800-HP-INVENT, and got Spanish prompts. It does not work for me. I have not gotten this number to work at all for the past year.
I called the Toronto V-Access number 416-848-3732 and entered 8004746836#, I got Spanish prompts. Note that when I entered 18004746836# (placed a 1 in front), I got a fast busy.
So, it does not work for me and the "temporary solution" does not work for me. I advised Customer Support via email this morning.
Maybe it is just me and my number.
Oh well
roscopco
Vonage Forum
MVM
Joined: Nov 08, 2006
Posts: 1327
Posted:
Thu Mar 29, 2007 8:59 am
Post subject:
Hmmm, not sure what to tell you. I again called the number and it worked. I am in Trenton, Ontario but I have a 506 (new brunswick) number and it is working.
jcovert
Vonage Forum Master
Joined: Jan 11, 2007
Posts: 153
Posted:
Thu Mar 29, 2007 9:04 am
Post subject:
Which number, roscopco? Revenue Canada Telerefund at 1-800-959-1956 or 1-800-HP-INVEN(t)?
And by "it worked" what do you mean? Did you actually reach Telerefund? Did the HP number get you English/French or English/Spanish?
_________________
Vonage
customer since October 2002
digium Certified Asterisk Professional
roscopco
Vonage Forum
MVM
Joined: Nov 08, 2006
Posts: 1327
Posted:
Thu Mar 29, 2007 9:30 am
Post subject: sorry about the confusion
Sorry about the confusion.
Tele-Refund worked today which means it would connect, but it wouldn't connect yesterday.
When I called the HP Invent number I got English or French option
oscarjr
Vonage Forum Associate
Joined: Feb 09, 2007
Posts: 11
Posted:
Thu Mar 29, 2007 10:43 am
Post subject:
Then it must be me and my number. I'm jealous that it (1-800-HP-INVENt) works for you.
Continuing to bug Customer Support...
vango44
Vonage Forum Associate
Joined: Mar 26, 2005
Posts: 13
Location: Canada
Posted:
Mon Apr 02, 2007 4:12 pm
Post subject:
coldfire wrote:
I just want to mention something strange. Recently i dialed some 1-800 numbers. the first time i dialed them i got a message, essentially saying the number was unreachable.
HOWEVER, i tried again a second or third time and the call went through! i'm not quite sure what is going on there.
What he said.
This worked for 2 different numbers for me.
Could not connect the first time. Tried again immediately and it worked.
Not sure why as long as it works.
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