Recent Tivo/Vonage problems

Posts: 3 · New Forum Member Joined: May 26, 2005 Posts: 3

Hi. I have a Series 1 Tivo and have had success since June with dialing in after making some if the initial changes outlined in this forum (i.e., call Vonage and have them change some settings, set to 9600 baud, use NYC dial in, ...) But, after 4 months of successful dial-ins, my calls have all failed since September 19th. Is there a new firmware version creating a problem or something? Has anyone else had this issue? -Tom

Posts: 19 · Vonage Forum Associate Joined: Aug 10, 2005 Posts: 19

no problems for me, but I have a Series 2. Using the (what sounds like) the same setup as you.

Posts: 176 · Posted: Mon Oct 10, 2005 2:57 pm Post subject:

My Series 1 has not made a successful call in 64 days, used to work great until then. My series 2 stopped in September. Don't know what happened.

Posts: 217 · Posted: Tue Oct 11, 2005 5:49 am Post subject:

This is all very strange. My DVR40 and R10's calls will go through (not always on the first try), but my two systems are making numerous calls per day.

Posts: 1 · New Forum Member Joined: Oct 17, 2005 Posts: 1

My Directivo stopped completeing calls in Sept also.....about the same time I recvd the latest firmware update. This firmware also keeps tripping up my router, having to reboot it several tiome a day.

Posts: 25 · Posted: Fri Oct 28, 2005 3:20 pm Post subject:

I have also been experiencing problems lately with my Directivo unit connecting it used to work absolutely fine.

Here is what DirecTV had to say about it

Dear Mr. Mellin,

Thanks for writing. I apologize for the confusion and frustration in getting this matter resolved. After researching this issue, in order to set this up you will want to follow these steps;

Go into DIRECTV Central
Select Messages & Setup
Then select Settings
Select Phone
Next select Edit Phone Settings
Then you will want to Dial in Number: xxx-xxxx (Keep the number you already have.)
Then please Dial prefix: 2122773895 (This is the TiVo number in New York - free call since Voip has free long distance.)
Call waiting prefix: ,#034 (Note the comma before pound sign.)
Then Tone/pulse: Tone
Phone avail detection: Off
Dial tone detection: Off
After the "test changes" are successful, make a test call.
If TiVo daily call still fails:
It may only succeed 10% of the time. Try the TiVo daily call up to 10 times, or wait a week or two for the regular daily call to occur.

If the call never occurs, then as a Vonage customer you will want to do these steps;

Go to Vonage website (www.vonage.com).
Log into your Vonage account.
On the Vonage dashboard, click on FEATURES.
Go to BANDWIDTH SAVER, and click on CONFIGURE button.
Review sound quality / bandwidth selection (expressed in kilobits per second);

30 Kbps / Normal Sound Quality = same quality as normal telephone service
50 Kbps / Higher Sound Quality = above-average sound
90 Kbps / Highest Sound Quality = best digital audio quality possible

Change the setting to 90 Kbps. The new setting may affect your Internet speed.
If already already set to 90 Kbps, continue below.
Press SUBMIT.
If test indicates "failure," do all the above steps again. (If test never succeeds, try fax option below.)
Log out of your Vonage account.
Try TiVo daily call.
IMPORTANT - If you changed setting to 90 Kbps in step 6, wait 1 hour before trying TiVo daily call.
If setting was already 90 Kbps, you can try TiVo daily call right away.
If TiVo daily call fails:
Ask Vonage to change sample rate or ask Vonage to add fax capability.

Since this is harder to do through email you may want to look in your owners manual for complete information or call us at 1-800-531-5000 and select the option for technical assistance.

Thanks again for writing and stay tuned to DIRECTV.com for the latest news and information about our service.

Sincerely,

Amanda
DIRECTV Customer Service

Here was Vonage's response:

Spoke to a tech he said to make sure that you have the settings on it to dial out and receive and no faster then 9600 KBS. If it is higher call direct tv and ask them how to change it.

Thought this was interesting as it did not help my situation.