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Steve48
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PostPosted: Sat Oct 01, 2005 8:58 pm    Post subject: Reply with quote Back to top

I should have read the thread a bit more closely myself.

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PostPosted: Sun Oct 02, 2005 3:31 am    Post subject: Reply with quote Back to top

Their policy, as I understand, changed on July 1st. Those who signed up before July 1st (or whenever it was) could quit in the first 12 months and return the equipment to have the $39.99 refunded. Now here's how it works, through the small print:
1) If you purchase your own device at a retail electronics store, there is no termination fee. Ever.
Now for the people who ordered Vonage service and received a device in the mail:
2) If you quit in the first 30 days, you will be charged a $39.99 termination fee, which will be refunded after you return the equipment, and only if you return it within 14 days after cancellation.
3) If you quit after the 30th day and before the first 12 months are over, you've just bought yourself a device for $39.99. Use it as a router or sell it on Ebay or give it to someone so they can sign up for Vonage with it or something. Whoever uses the device to sign up of course will never be subject to termination fees...
4) If you cancel after the first 12 months, your termination fee will be waived but only if you ask.

That's all I can think of... it is kinda like an annual contract, but hey everyone charges you to get out. Personally if I ever cancelled my service, and I wouldn't, I would change my credit card number through the web account and point and laugh as they try to charge Mickey Mouse, Visa card # 1234 1234 1234 1234 over and over. (Uh oh... hope there's no creditors in the forum!)
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Steve48
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PostPosted: Sun Oct 02, 2005 12:03 pm    Post subject: Reply with quote Back to top

Interesting stuff. Is all of that written down somewhere?

Point 4 doesn't seem to fit at all; even the written terms of service, as posted by Reebok, don't indicate that they'd even try to impose a termination fee after 12 months.

I would dispute your statement that "everyone charges to get out". Certainly it's true if you've signed a contract, but not if you haven't. When I quit Southern Bell for Vonage, SB sent me a check for the leftover part of the month.

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PostPosted: Sun Oct 02, 2005 12:15 pm    Post subject: Reply with quote Back to top

Yeah I know Point #4 doesn't fit- it's an automated thing that happens with some real old users (Motorola MTA era), possibly because the terms of service were different back in those days(Long before the woo-hoo commercials). It's anecdotal, I've heard of it happening, and when someone challenged it the rep was like "Oh! So sorry, we didn't mean to charge you 40 bucks, here let me refund that..." Sincerely and convincingly.
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VonageTPA
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PostPosted: Sun Oct 02, 2005 10:27 pm    Post subject: Reply with quote Back to top

I only wish other providers would "just" charge that as a cancellation fee... My Cingular bill came in (the one which I ported over to Vonage). The line was only active on Cingular for 7 days last month before it got transferred over to Vonage...and Cingular's billing me for the whole month...$120 + taxes. $40 sounds like a bargain to me right around now.

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MikesF271974
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PostPosted: Fri Oct 07, 2005 2:30 am    Post subject: Reply with quote Back to top

tix3on wrote:
Their policy, as I understand, changed on July 1st. Those who signed up before July 1st (or whenever it was) could quit in the first 12 months and return the equipment to have the $39.99 refunded. Now here's how it works, through the small print:
1) If you purchase your own device at a retail electronics store, there is no termination fee. Ever.
Now for the people who ordered Vonage service and received a device in the mail:
2) If you quit in the first 30 days, you will be charged a $39.99 termination fee, which will be refunded after you return the equipment, and only if you return it within 14 days after cancellation.
3) If you quit after the 30th day and before the first 12 months are over, you've just bought yourself a device for $39.99. Use it as a router or sell it on Ebay or give it to someone so they can sign up for Vonage with it or something. Whoever uses the device to sign up of course will never be subject to termination fees...
4) If you cancel after the first 12 months, your termination fee will be waived but only if you ask.

That's all I can think of... it is kinda like an annual contract, but hey everyone charges you to get out. Personally if I ever cancelled my service, and I wouldn't, I would change my credit card number through the web account and point and laugh as they try to charge Mickey Mouse, Visa card # 1234 1234 1234 1234 over and over. (Uh oh... hope there's no creditors in the forum!)


Point 4 is Wrong. they charge you the price of the hardware, ($40 i think it is) unless you return it.
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reebok
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PostPosted: Fri Oct 07, 2005 7:56 am    Post subject: Reply with quote Back to top

then what you're really saying is vonage's ToS is wrong and they don't follow it. what is your firsthand experience with this?

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tix3on
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PostPosted: Fri Oct 07, 2005 9:38 pm    Post subject: Reply with quote Back to top

Yah point #4 is wrong. It was a glitch, they apologized and said it doesn't happen anymore.

Also it's not that they're not following their TOS, it's that the different versions of the TOS we've been handed over the years contradicted eachother.

But it's all good! Disregard point #4. My cousin's baby momma best friend said it was a glitch.
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