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cargojack
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sat Dec 17, 2005 8:28 am    Post subject: Oh! The Wait! Reply with quote Back to top

So, I read my Vonage newsletter, which is sent to me regularly by Vonage providing me with summaries of all the posting here and I see that teh Wi-Fi handset has a price and has come to market and I download the manual in PDF format and then I look all over the Vonage website and cannot find any way to actually buy the handset. Does anyone know the procedure for buying one?

_________________
Cargo Jack

=========================================
Area Code: (561)
Phone Adapter: Linksys PAP2
ISP: Comcast
Router: Belkin F5D7231-4 (Wi-Fi 802.11g)
Modem: Motorola Surfmodem
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sat Dec 17, 2005 9:43 am    Post subject: Re: Oh! The Wait! Reply with quote Back to top

cargojack wrote:
So, I read my Vonage newsletter, which is sent to me regularly by Vonage providing me with summaries of all the posting here and I see that teh Wi-Fi handset has a price and has come to market and I download the manual in PDF format and then I look all over the Vonage website and cannot find any way to actually buy the handset. Does anyone know the procedure for buying one?


The only way to currently buy it is by activating a new account and selecting the phone as your hardware adapter choice. Supposedly, we'll eventually be able to buy it for use on existing accounts. I also signed up for the WiFi email notification from Vonage, but never received any updates at all, including the announcement that the phone was available. Some folks at Vonage have their heads up a dark and smelly place.
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SRFast
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Joined: Dec 17, 2005
Posts: 3

PostPosted: Sat Dec 17, 2005 10:26 am    Post subject: Reply with quote Back to top

Hi. I am new to this forum, but have been a Vonage subscriber since July 2004.

I contacted Vonage on 12/12/05 when I could not order the new WiFi phone from their website. A simple request to order the device resulted in a long discussion regarding the misleading information posted on the Vonage WiFi phone. The phone is available to existing customers IF you add an additional line of service. The phone cannot co-exist with the current hardwired Voip adapters and must have its own IP address. Being an IT professional, I can understand this limitation, but I take issue with Vonage's lack of information to their existing customers regarding the need to have a dedicated line. Why would I spend $80 for the phone (with rebate) plus $15.00 (excluding taxes)/month for this service? This is not a "no cost" option for existing customers.

Existing customers can always cancel their current service and order the WiFi phone with its own number, but you are limited to ONE handset for your house/place of business. Using the hardwired adapter allows you to use multi handset/expandable phone systems. Since the WiFi phone uses 802.11b technology, there might be interference issues if your home WLAN uses this WiFi standard.

I was told by Vonage that they will be selling these phones at Best Buy, Circuit City, etc. with or without service activation. If you purchase a phone without service, you can call Vonage CS and have the phone's MAC address added to your account. This will enable you to have one phone number, BUT you cannot have the hardwired adapter and the phone on at the same time. One of these devices MUST be powered off for you to receive calls.

If the WiFi phone requires its own line, a lower cost service option must be offered to exisiting customers wanting this phone. The Vonage "soft phone" is $4.99/month and this concept can be used for the WiFi phone.

Sorry for the long rant. You might agree or disagree with my observations and suggestions, but unless someone is paying for the additional line, there is no benefit to this phone. I went with Voip to save money.

Regards & Happy Holidays....JL
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cargojack
Vonage Forum Senior
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Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sat Dec 17, 2005 12:37 pm    Post subject: stoopid marketing Reply with quote Back to top

The previous person on this list really explained some things clearly about why you cannot have both the Wi-Fi handset and a local router connected to the same number at the same time. Ideally, I would like to have a handset that has the same telephone number associated with it as is associated with my PAP2 device. If I understand what the previous person wrote, that is not possible, and each device must have its own telephone number.

The first thing that bothers me is that the PAP2 device is not sold online. I bought mine in a Radio Shack. If someone already has a router or Wi-Fi, why should they be forced buy functionality they don't need? WIth the PAP2 I can easily disconnect the device and take it to another location. In any event, the Wi-Fi Phone took too long to come to market. And, it seems to me, we existing customers were promised something, and did not get it. I do realize I could get a new line with the cheapest rate and use the Simulring feature so that when someone calls my main number, the handset rings also. So, is it possible for me to get what I really want, technically? That is, to have an F1000 associated with my existing phone number?

_________________
Cargo Jack

=========================================
Area Code: (561)
Phone Adapter: Linksys PAP2
ISP: Comcast
Router: Belkin F5D7231-4 (Wi-Fi 802.11g)
Modem: Motorola Surfmodem
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SRFast
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Joined: Dec 17, 2005
Posts: 3

PostPosted: Sat Dec 17, 2005 1:21 pm    Post subject: Reply with quote Back to top

Cargo Jack:
Your Vonage telephone number is "mapped" to the MAC address (unique internal # of network devices) of your Voip phone adapter. The Vonage tech told me it is possible to have two MAC addresses (adapter and WiFi phone) mapped to the same telephone number, BUT they cannot be active on the Vonage network at the same time. If an incoming call needs to be routed to your telephone and both devices are active on the network, the call will either be dropped or routed randomly to one of the devices. He told me that the WiFi phone can have the same number, but the hardwired adapter MUST be disconnected from the network for it to work properly. Unless you get two lines or settle for a single device (WiFi phone), the WiFi phone has little value.

Until Vonage offers a reasonable solution, I will continue to use my hardwired adapter with a 5.8GHz multi handset phone system and forwarding my Vonage calls to my GSM wireless phone after 20 seconds.

Regards....JL
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cargojack
Vonage Forum Senior
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Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sat Dec 17, 2005 3:21 pm    Post subject: JL thanks! Reply with quote Back to top

JL--- You really do explain technial things in a clear way. So, there has to be a one to one relationship between the MAC address and a telephone number. When someone buys a Wi-Fi phone without having Vonage service, how do they get it to work as a voice over internet device? Can you register a MAC address with services like Skype?

I use my PAP2 for business. It has two RJ-12 jacks, and one of them I use for my fax machine. I pay an extra $5 for a virtual number in the code where my office is located. I do not have telephone service either twisted pair or Wi-Fi at my office. Instead, I keep the PAP2 at my home, and use the simulring with my cell phone number. I could get the cheapest Vonage plan, transfer my (561) number to the new account with a Wi-Fi phone, and then use the Simulring for all my voice numbers. That would only cost me an extra $10 a month, which would mean I won't get XM radio this year. Still, it is too bad that two MAC addresses cannot be associated with a single telephone number.

_________________
Cargo Jack

=========================================
Area Code: (561)
Phone Adapter: Linksys PAP2
ISP: Comcast
Router: Belkin F5D7231-4 (Wi-Fi 802.11g)
Modem: Motorola Surfmodem
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linux_mofo
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Joined: Nov 29, 2005
Posts: 5

PostPosted: Sun Dec 18, 2005 1:33 am    Post subject: Reply with quote Back to top

Yawn... No, the MAC address is no secret authentication/mapping ID.

It's easily spoofed and usually lost after the first hop.


Phil
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SRFast
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Joined: Dec 17, 2005
Posts: 3

PostPosted: Sun Dec 18, 2005 9:18 am    Post subject: Reply with quote Back to top

cargojack:
Vonage techs claim that their system will allow two MAC addresses to be mapped to a single number, BUT only one of the devices can be active on the system/network at any given time to ensure proper call routing.

The Vonage WiFI phone is a nice concept, but until Vonage offers a reduced "add on" rate for the service and there are more free public hotspots, it has limited value to most people.

Regards....JL
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cargojack
Vonage Forum Senior
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Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sun Dec 18, 2005 8:04 pm    Post subject: poor marketing Reply with quote Back to top

I called Vonage today. The polite but not entirely technologically informed fellow said that at this time the WiFi phone is only for new users. He said that eventually it will be offered for some lesser monthly amount the same way the Softphone is offered. I do hope someone from Vonage reads this, because this is how I think they should market the device: I have a business plan that comes with 1500 minutes and a fax line. I could get a Wi-Fi phone with 500 minutes. What I would like Vonage to do is allow me to get 1500 minutes on a Wi-Fi phone, and 500 on the PAP2 device and pay the same amount as if I merely added a softphone to an existing business plan. Also, I have a Virtual Number associated with my PAP2 device. I would like to be able to transfer my virtual number to a Wi-Fi phone instead of having to get another number.

_________________
Cargo Jack

=========================================
Area Code: (561)
Phone Adapter: Linksys PAP2
ISP: Comcast
Router: Belkin F5D7231-4 (Wi-Fi 802.11g)
Modem: Motorola Surfmodem
View user's profile Send private message
howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Sun Dec 18, 2005 9:34 pm    Post subject: Reply with quote Back to top

The F1000 phone can be used as a Vonage soft phone. This has been the case with all models of "unlocked" F1000's and is also true with the new F3000 and other WiFi phones. Soft phone accounts can also be used with unlocked PAP2's or any other device.
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