Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Tue Sep 27, 2005 7:29 am    Post subject: Did my RT31P2 Die? Reply with quote Back to top

My set up is: Cable modem (Comcast) -> Linksys RT31P2 -> Airport Express router.

Woke up this morning to no internet and no lights on RT31P2. Did a power-cycle in proper order and the RT31P2 would get a brief flash of lights and then the lights would go out. Tried using different electrical outlets to see if that was the problem... none worked.

Plugged Airport Express router into cable modem and all is working fine (except my Vonage service, of course!).

So... did my RT31P2 die? What is the procedure I should follow with Vonage? I'm dreading spending 45 minutes or more on hold with Vonage on my cell phone... are there ways to get live help online with Vonage?

Arrrgh!!!!! My Vonage service has worked flawlessly since I got it last November... am I correct in thinking that my RT31P2 has bit the dust?
View user's profile Send private message
GeezerGeek
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 03, 2005
Posts: 10

PostPosted: Tue Sep 27, 2005 10:36 am    Post subject: You're not alone. Reply with quote Back to top

I got up this morning (9/27/2005) to find my RT31P2 also dead. Power cycled everything, verified that the Internet connection is good. Router powers up, flashes "Power" and "Internet" lights continuously. It will not give an IP to connected equipment, and does not get an IP when connected to another router. I'm sensing a bad firmware upgrade, and will be calling Vonage.
View user's profile Send private message
GeezerGeek
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 03, 2005
Posts: 10

PostPosted: Tue Sep 27, 2005 11:02 am    Post subject: Update on dead RT31P2 Reply with quote Back to top

After calling Vonage Customer Care, and running through the usual "unplug - replug - spin around three times" routine, they have determined that it's a hardware failure and are sending out a replacement.

For those in similar straits, the symptoms:
* Power & Internet flash continuously
* Both phone lights come on, then go off, about every 30 seconds
* Anything connected to it will not get an IP
* If it's connected to another router, it will not get an IP for itself
* No dial tone (not surprising)

Reset to factory settings, by holding down reset button for 45 seconds, does not work.

It was plugged into a UPS, and there were no surges, lightning, sun spots, hurricanes, floods, famine, or pestilence. It just up and died. I still think it's a bad firmware download, but apparently it's so bad that there's no longer any way to talk to the router. Anyway in 2 business days it will be their problem!
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Sep 27, 2005 12:29 pm    Post subject: Reply with quote Back to top

Consider it a blessing in disguise... the RTP300 that will be replacing it has superior voice quality

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Wed Sep 28, 2005 8:00 am    Post subject: Reply with quote Back to top

Well, in my neighborhood in Boston, we have a notriously unstable electrical system. Turns out we had a massive power surge around 4am that pretty much knocked out every Linksys router (the predominant router on my street) and turned them into smoking non-functioning boxes. Yes, we all had surge protectors, but they weren't sufficient to prevent damage. Plus, there was significant damage to home electrical systems, computers, etc., and numerous home fires.

We didn't realize how serious the surge was until we realized 3 homes caught fire on my street due to electrical damage. Sounds alarming, but we're pretty much used to this in my part of town. Living in a "Blue State" isn't all it's cracked up to be!

Anyway, Vonage customer service answered right away and a new phone adapter/router should be arriving this afternoon.
View user's profile Send private message
bandwidth
New Forum Member
New Forum Member


Joined: Sep 28, 2005
Posts: 5

PostPosted: Wed Sep 28, 2005 8:49 am    Post subject: Reply with quote Back to top

MY Linksys RT31P2 died on Monday 9/26/05.
View user's profile Send private message
GeezerGeek
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 03, 2005
Posts: 10

PostPosted: Wed Sep 28, 2005 10:55 am    Post subject: Dying RT31P2 epidemic Reply with quote Back to top

I'm on Comcast, pdrayton is on Comcast. What about you bandwidth? I wonder if this is Comcast's not-so-subtle way to encourage us to migrate to their Voip service. Very Happy

Seriously, though, the adapter has to be left open to downloading new firmware from Vonage, but this also leaves the door open for somebody to infect it, assuming that they have figured out the right handshaking. It just seems really strange to me that 3 units all die at the same time. In my case there were no power problems, and in any case the adapter is connected to a UPS which should pretty well isolate it from surges.

I don't mean to be a conspiracy theory whack job, but this seems like a few too many coincidences. Hardware that's been working well for more than 30 days is unlikely to just fail without external cause. So that leads me to believe that the firmware failed, either due to corruption through the network, or internal date-related bug. Given that, in my case at least, Vonage is eating the cost, it seems unlikely that they are intentionally behind it.

In any case, I just received an RTP300-VD replacement. Given the "VD" suffix, I think I'd better put a condom on it before I install it!


Last edited by GeezerGeek on Wed Sep 28, 2005 12:15 pm; edited 1 time in total
View user's profile Send private message
bandwidth
New Forum Member
New Forum Member


Joined: Sep 28, 2005
Posts: 5

PostPosted: Wed Sep 28, 2005 11:08 am    Post subject: Reply with quote Back to top

I'm also using Comcast. You may be on to something.
View user's profile Send private message
bandwidth
New Forum Member
New Forum Member


Joined: Sep 28, 2005
Posts: 5

PostPosted: Wed Sep 28, 2005 12:22 pm    Post subject: Re: Update on dead RT31P2 Reply with quote Back to top

GeezerGeek wrote:


For those in similar straits, the symptoms:
* Power & Internet flash continuously
* Both phone lights come on, then go off, about every 30 seconds
* Anything connected to it will not get an IP
* If it's connected to another router, it will not get an IP for itself
* No dial tone (not surprising)

Reset to factory settings, by holding down reset button for 45 seconds, does not work.


Exact match to what happened to me.
View user's profile Send private message
bandwidth
New Forum Member
New Forum Member


Joined: Sep 28, 2005
Posts: 5

PostPosted: Wed Sep 28, 2005 12:23 pm    Post subject: Re: Update on dead RT31P2 Reply with quote Back to top

GeezerGeek wrote:


For those in similar straits, the symptoms:
* Power & Internet flash continuously
* Both phone lights come on, then go off, about every 30 seconds
* Anything connected to it will not get an IP
* If it's connected to another router, it will not get an IP for itself
* No dial tone (not surprising)

Reset to factory settings, by holding down reset button for 45 seconds, does not work.


Exact match to what happened to me.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Addebsisy
New Today 2
Yesterday 9
Total 99037

Who Is On Site
Visitors 117
Members 0
Total 117


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.84 Seconds and 496 Pages In The Last 60 Seconds
The Vonage VoIP Forum