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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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should offer
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techguy5597
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Joined: Dec 20, 2004
Posts: 2

PostPosted: Mon Dec 20, 2004 12:48 am    Post subject: ALL SIEMENS GIGASET PROBLEMS EXPERTLY REPAIRED AND TECH HELP Reply with quote Back to top

I have read most of the entries and hopefully all you folks with past gigaset problems are notified so you can benefit from my message post.

About a year ago an affiliate of Siemens Corp. contacted my firm to provide a out of warranty repair solution for the Siemens refurbished product line they sold. We developed a repair process for a number of their gigaset series cordless systems and have now developed a relationship with the Siemens Customer Care Support division and they now send all out of warranty and really difficult technical inquiries to our firm.

I have listed some pointers for servicing your own equipment. However, in a nutshell. Do not try to open it. Use proven good batteries and keep it away from moisture and don't drop it.

You should send it to us for repair and refurbishing and it comes back to you refurbished and improved, and our work is warranted for 90 days, but it should last until you drop it or get it dirty or wet.

We can repair the "fluttering" problem, and my neighbor at work who just happen to have the 2420 gigaset phones had the same problem. We developed a solution for it and we did his phone for free since he burned some dvds of my son playing ice hockey. A few months later we are standing in a industrial office across the street and through a couple of walls his phone rang, he answered it and after hanging up said to me " it never did that before" refering to its range and getting a call. I still had to disable the out of range alarm so he could go all over with it and not get annoyed when it would lose connection with the base when he went to far or something interfered with it.

So when it flutters and seems so get better or worse when you twist it, we have a fix.

Okay, so we have the fluttering problem licked, there are other problems that were noted in the posts.

The next problem is the call pad, and I recall a fellow explaining how to open the case to clean off moistuer. DO NOT TRY THIS !!!

While the person who posted it means well and is correct in his description, it is missing some other factors that will keep you from ruining your phone.

I have been repairing cordless phones and telecom equipment for 25 years and I tore up my share before getting a perfect method down pat. You will more than likely ruin your phone. During research and development an experienced technician experienced a dead phone, no lcd display, partial lcd display, fluttering, no receive when re-assembling a phone they took apart.

There are 10 tabs that hold the plastic together. If not popped loose in a certain sequence, with the right pressure and direction, and the right tool and practice you will for sure break one of these 10 tabs. And guess what, it takes just one broken tab to ruin the phone.

Okay, so lets say all the stars were in align, you have the hands of a 10 string guitar player, and you don't break any tabs. There are certain ways you clean the surface and you must be grounded and use a static-free cloth, the special resurfacer and a soldering iron. Many times the moisture begins to corrode the board and cleaning it rips away the dirt, corrosion and pieces of the phone that make it work.

If you put it back together without breaking any of the tabs and it works now but the display is dead. Congratulations, you broke a part when popping it open or cleaning it. It happens to us even when we take it apart properly and the tabs stay intact.

Okay here are some more tips.

Say your cordless unit won't charge up. Make sure you are using good batteries from another handset that charges up good and use those for testing. You may need to re-insert the batteries a couple times and cycle inside the charger a couple times to get it to charge all the way up.

If you put your batteries in backwards you will kill our phone. Don't knock yourself out over it, just be more careful and wrap it up good and send it to us for repair.


If you forget your password, send it in and we can default it and refurbish it at the same time.

When it comes to base stations keep them away from moisture too, but also use a battery back up surge protector and use the telephone line protector that should be integrated into your battery backup.

They do make a standard and plus version of the 2420 base station. You folks with problems answering and incoming call or jumping in on an existing call you probably have the standard base and need the plus model base to perform this function. You can add a inside party to an existing phone call but you must do this from the base station and use the JOIN feature.

If your in a storm and lightning prone area, unplug your phone and phone line til it passes. Plug in an old timey phone for these periods.

If you lose pixels on your display, a line goes out, or your answering machine stops working, we fix all those problems.

We also sell properly refurbished bases and handsets.

Please visit us at www.barclayent.com or www.cordlessrepair.com

Or call your toll free Siemens Customer Care line for assistance and if they cannot assist you then you should send us an email from our contact link on our website.

[/b]
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xracer13
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Joined: Feb 12, 2004
Posts: 26

PostPosted: Mon Dec 20, 2004 2:34 pm    Post subject: Reply with quote Back to top

While I apprecaite your offer to help, and your keen business sense, you really didn't offer up any information about what exactly is causing the fluttering. So far from the phones that I've seen "fixed" from professionals, I've seen the speaker soldered to the board and some extra spacers in the phone to keep things "tight". Some of us have no problem taking things apart and fixing them. And yes occasionally they don't go back together again or work properly. I'm sure of the people that are too afraid or don't have the skills to work on things appreciate your words of warning on how easy it is to damage the phone.

So you were either on here to simply silict business, or truely here to help. I'll give you the benefit of the doubt that you were here to help. So for those of us that have 10 fingers and can get the phone apart without breaking the tabs, and have cleaned things (properly) and have soldered the speaker to the board.... what next?
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techguy5597
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Joined: Dec 20, 2004
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PostPosted: Tue Dec 21, 2004 11:57 am    Post subject: reply to xracer13 Reply with quote Back to top

I did post the message to help. I gave out valuable information that my firm had invested a great deal of money into paying technicians to master and develop repair solutions for the Siemens gigaset product line.

While I would be fired for giving out trade secrets, I cannot say exactly what we do to fix the flutter and other problems, but it sounds like you are much more competent than the "average joe" at working on your phone. I usually have to "pick up the pieces" once someone has tried to do what you are doing.

The main question I see is, "can they be fixed" and if I bring to light anything for anyone it is that the answer is yes, they an be fixed. To be very candid, you are a rare case, and your information about the internal specifics sound like your a repair technician. Your pointers about taking the phone apart, cleaning it etc.. are honorable but probably do more damage than good.

Why? Because a majority of the people cannot physically do what your telling them to do, and when they try, they destroy the phone beyond repair, or they increase their costs by damaging their phone while doing so. In addition, I guarantee 9 out of 10 people (or more) do not have the tools or expertise to PROPERLY fix the phone. Your not desribing normal day to day maintenance that most people can accomplish, your giving yourself less credit than you deserve, your abilities are commendable.

Good luck and Happy Holidays
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c22market
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PostPosted: Tue Dec 21, 2004 12:42 pm    Post subject: I have a Gigaset 2420 Reply with quote Back to top

I have a Gigaset 2420 and the base and the remote phones all ring . It works great and I bought it at a great price from a place called


I bought it for my work at home business

good luck

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xracer13
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Joined: Feb 12, 2004
Posts: 26

PostPosted: Tue Dec 21, 2004 2:00 pm    Post subject: Re: reply to xracer13 Reply with quote Back to top

techguy5597 wrote:
I did post the message to help. I gave out valuable information that my firm had invested a great deal of money into paying technicians to master and develop repair solutions for the Siemens gigaset product line.

While I would be fired for giving out trade secrets, I cannot say exactly what we do to fix the flutter and other problems, but it sounds like you


I appreciate the fact that you have your business to protect. I understand if you can not give out information that would potentially hurt sales.

I'm not a phone technician, but I've worked on plenty of electronics and have worked as a technician in the past. Hopefully some of the people that screw up their phones by taking them apart will be sending them to you for repair.. Lol I on the other hand will continue to mess with mine until I get them right! It is a wonderful phone system when it works. Too bad they just didn't come out with a new model handset without the issues.
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tyossef
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Joined: Feb 09, 2005
Posts: 3

PostPosted: Wed Feb 09, 2005 9:26 pm    Post subject: Siemens Gigaset 2420 Second line not working Reply with quote Back to top

Hi all,

I was wondering if any of you have experienced a similar problem to the one I am now facing. I have a Siemens Gigaset 2420 Base station that I was planning on using Line1 for my regular POTS line and Line2 for the Vonage line. However, I do not get a dial tone on Line2, whether I plug the SBC or Vonage lines. I get a tone if I use Line1 with either lines.
Unfortunately, I do not have the documentation for the phone and the Siemens site does not have (or at least I could not find) a Support page Sad

Any help would be appreciated...

Thanks.
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xracer13
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Posts: 26

PostPosted: Thu Feb 10, 2005 12:53 pm    Post subject: Reply with quote Back to top

Do a full reset on the 2420 first. Then try again. Make sure you are using the correct cord for line 2. What type of cord are you attaching to it with?
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tyossef
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Joined: Feb 09, 2005
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PostPosted: Thu Feb 10, 2005 3:11 pm    Post subject: Reply with quote Back to top

xracer13 wrote:
Do a full reset on the 2420 first. Then try again. Make sure you are using the correct cord for line 2. What type of cord are you attaching to it with?


xracer13,

Thanks for your quick reply. The problem is that I do not have the manual and do not know how to even do a reset of the base station. Would you please be able to tell me?

I am using a regular phone cable with RJ11 connectors. Is the pinout on the AUX port different from the one on Line1, wuold you know?

Thanks.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Feb 10, 2005 3:22 pm    Post subject: Reply with quote Back to top

http://communications.siemens.com/repository/373/37307/2420_manual.zip

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tyossef
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PostPosted: Thu Feb 10, 2005 4:46 pm    Post subject: Reply with quote Back to top

reebok wrote:
http://communications.siemens.com/repository/373/37307/2420_manual.zip


Thanks for the link.
From the manual, it looks like I have to use a Y-cable to be able to use this phone with 2 lines. Since I cannot locate my Ycable that came with the phone, will need to go and buy one. If anyone has done this type of setting before, please let me know so that I do not waste more time and money and trying to make this work. I used to like this Siemens phone, till now Sad
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