What are 'In Account Minutes'?

Posts: 40 · Full Forum Member Joined: Aug 23, 2005 Posts: 40

My billing online shows that I have used 15 'In Account Minutes'. Can someone tell me what that is? As far as I know I don't speak to anyone using Vonage, and that would be 'In Network' minutes anyway.

Thanks,
Mike

Posts: 1424 · Posted: Mon Sep 26, 2005 12:57 pm Post subject:

If you look at the "Rate" column in the call details you should be able to tell which calls were In-Account versus In-Network or In-Plan.

Vonage Help wrote:

Free In-Account Minutes: If you have more than one number on your Vonage account, calls from one number to another on the same account will appear here.

Posts: 40 · Full Forum Member Joined: Aug 23, 2005 Posts: 40

Now I'm confused, because we only have one phone number. I don't know what 'In Account' minutes they are talking about if our home phone is the only number that we have.

Posts: 3198 · Posted: Mon Sep 26, 2005 1:17 pm Post subject:

they're in your account. your account is either 500 or unlimited.
http://www.vonage-forum.com/ftopic2407.html

Posts: 508 · Posted: Mon Sep 26, 2005 2:12 pm Post subject:

Do you have a Virtual Number??

all the calls to my SC Virtual Number come in as In-Account Minutes.. they are free, so you're fine with any charges..

Posts: 40 · Full Forum Member Joined: Aug 23, 2005 Posts: 40

I have the Basic 500 plan and no, I do not have a virtual number. I only have one phone number and that is my home phone.

Here is what my online billing shows:
In-Plan Minutes used: 324
In-Plan Minutes remaining: 176
Regional Minutes Used: 0
Free In-Network Minutes used: 0
Free In-Account Minutes used: 16
Free Minutes used: 16

Posts: 3198 · Posted: Mon Sep 26, 2005 4:23 pm Post subject:

I can't tell if you're still confused or not. if so, besides the previous link, look here also:
https://www.vonage.com/help.php?article=545

Posts: 192 · Posted: Mon Sep 26, 2005 4:51 pm Post subject:

Are you in the process of transferring your phone number to Vonage? If so, then you have a temporary vitrual number. If you call your currently-untransferred primary number from your temporary virtual number, then this is considered "In Account".

At least that was the only time I've seen "In Account". After my primary number was transferred to Vonage and the virtual number was deactivated, I've never seen this type of call in my bill again.

Posts: 3198 · Posted: Mon Sep 26, 2005 5:32 pm Post subject:

it will appear if you call your own number also.

Posts: 40 · Full Forum Member Joined: Aug 23, 2005 Posts: 40

That must be it. It must be showing those minutes that I call my voicemail to retrieve a voicemail message.