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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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Bann
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Joined: Sep 15, 2005
Posts: 10

PostPosted: Sat Oct 15, 2005 10:21 am    Post subject: Reply with quote Back to top

Ventura wrote:
Resurrecting this topic.

At the outside NIU, I simply pulled three black wires (that look like regular phone cords and have a jack at the end) out of their female counterparts and taped them off. That's what I thought Vonage said to do. They're totally disconnected.


And here is your issue most likely. This is NOT what you want to pull.

The NIU outside has 2 sections. 1 for the user to access, 1 for the phone company.

Inside of the NIU that you can access should be, depending on the AGE of the NIU, you'll see standard phone ports AND bare ended wires screwed down.

The bare ended wires are your internal phone wires! Those are the wires running through your house, and from what it sounds like, terminating at a jack each. Take each of those wire pairs, and I'm going to assume you have 3 (total of 6 individual wires in 3 pairs) running in there if you had 3 standard phone jack connectors.

If those wires are all the same colors, connect those colors together. Example: green wire, bunched with green wire. Orange with orange, etc. [colors vary] Tape THOSE bunches together, but ONLY the same color. Do not tape the green bunch to the orange bunch.

What you've effectively just done is completed circuits throughout your house now. When you plug in the Vonage adapter to one of the ports in the house, then all of other ports should come alive too.
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Ventura
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PostPosted: Sat Oct 15, 2005 12:01 pm    Post subject: Reply with quote Back to top

OK. So this seems to be my problem.

In a hour or so, I'll have a chance to go through the NIU and look at what's what. Perhaps I'll even take a picture of the situation and post it.

Do I re-connect the standard phone jacks in my NIU to their original female receptacles?

Thanks for your help. This might get me somewhere.
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Bann
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PostPosted: Sun Oct 16, 2005 6:09 pm    Post subject: Reply with quote Back to top

Ventura wrote:


Do I re-connect the standard phone jacks in my NIU to their original female receptacles?

Thanks for your help. This might get me somewhere.


You won't need to reconnect them usually. Those female receptacles are to the phone company side of the unit. That's where they drop their pair(s).

If you have trouble and can take a pic, that would be awesome as it would be easier to see and troubleshoot. Smile
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Focuspuller
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PostPosted: Mon Oct 17, 2005 7:07 pm    Post subject: Reply with quote Back to top

Best bet to help with your wiring is a set of alligator clips on a wire.

Connect each clip to a wire pair at the NIU. Then using a OHM meter check each jack to see if a pair shows continuity. Do this at each jack in the house and with each pair in the NIU. It's a pain but you will find what connects where. Just make sure your Modem is not plugged into and house jack.

When you find what goes where you can rewire in the NIU for the jacks you want active.

I went this route and all is fine now. Have Voip on one pair and POTS on another pair though out the house, 6 jacks and each has both lines.

The second Voip line connects to two phones and a fax with splitters.
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Ventura
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PostPosted: Sat Oct 22, 2005 9:26 am    Post subject: Reply with quote Back to top

OK, I took a picture of my outside NIU, and I'll post it here. Hopefully it makes more sense to you than it does to me. I am a complete wiring newbie.

You can see the male ends I disconnected from female ports (circled in red with the blue paths showing the female counterpart), and I did nothing with the red or green wires. I suspect this is the root of my problem.

So again, I'm at a loss as to where to go from here. Hopefully this image provides some insight.

I don't know if each of the male/female jack sets are supposed to correspond to an individual jack inside the house. I'm guessing not, because I have more than three jacks in my home.

We just purchased this house, and I know that the prior owners had at least two POTS lines running through the home -- one for voice, one fax.

Thanks in advance for any help you guys are able to provide.



If there are any problems viewing the image, please let me know. Click the thumbnail to enlarge the image.
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Bann
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Posts: 10

PostPosted: Sat Oct 22, 2005 12:20 pm    Post subject: Reply with quote Back to top

Ventura wrote:
OK, I took a picture of my outside NIU, and I'll post it here. Hopefully it makes more sense to you than it does to me. I am a complete wiring newbie.

You can see the male ends I disconnected from female ports (circled in red with the blue paths showing the female counterpart), and I did nothing with the red or green wires. I suspect this is the root of my problem.

So again, I'm at a loss as to where to go from here. Hopefully this image provides some insight.

I don't know if each of the male/female jack sets are supposed to correspond to an individual jack inside the house. I'm guessing not, because I have more than three jacks in my home.

We just purchased this house, and I know that the prior owners had at least two POTS lines running through the home -- one for voice, one fax.

Thanks in advance for any help you guys are able to provide.



If there are any problems viewing the image, please let me know. Click the thumbnail to enlarge the image.


We can't tell you if they correspond to a different jack in the house. That would be up to you to find out. Chances are, that yes, they are connected.

What I can tell you is that you need to REMOVE the colored wires from their screw posts, and connect left side to left side. Go down the block, take the left most screw off on each, and then tape those wires together, all touching so a circuit is made.

Then go down the right side, and do the same. Tape these together too. DO NOT tape them to the left side ones.

This should join any and all jacks in the house together and let you send the Vonage line to them all at once.
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Ventura
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PostPosted: Sat Oct 22, 2005 4:51 pm    Post subject: Reply with quote Back to top

Bann wrote:
Ventura wrote:
OK, I took a picture of my outside NIU, and I'll post it here. Hopefully it makes more sense to you than it does to me. I am a complete wiring newbie.

You can see the male ends I disconnected from female ports (circled in red with the blue paths showing the female counterpart), and I did nothing with the red or green wires. I suspect this is the root of my problem.

So again, I'm at a loss as to where to go from here. Hopefully this image provides some insight.

I don't know if each of the male/female jack sets are supposed to correspond to an individual jack inside the house. I'm guessing not, because I have more than three jacks in my home.

We just purchased this house, and I know that the prior owners had at least two POTS lines running through the home -- one for voice, one fax.

Thanks in advance for any help you guys are able to provide.



If there are any problems viewing the image, please let me know. Click the thumbnail to enlarge the image.


We can't tell you if they correspond to a different jack in the house. That would be up to you to find out. Chances are, that yes, they are connected.

What I can tell you is that you need to REMOVE the colored wires from their screw posts, and connect left side to left side. Go down the block, take the left most screw off on each, and then tape those wires together, all touching so a circuit is made.

Then go down the right side, and do the same. Tape these together too. DO NOT tape them to the left side ones.

This should join any and all jacks in the house together and let you send the Vonage line to them all at once.


Well, OK , I took the similar COLORED wires (you'll note the colors are reversed in the top block compared to the other two), disconnected them from their posts (so red1, red2, and red3 were disconnected), twisted them all together, and taped them. Then I did the same for green.

I went back inside, fed a phone line from my Vonage router to a local phone jack and...nothing. Dead silence.

I have no idea what I did wrong, except maybe assume the colors were the logical grouping. Perhaps I should have just gone down the left and right sides, respectively, as you mentioned, but then the colors would NOT have been matched.

Any suggestions?

I don't mean to vent, but I'm quickly coming to the conclusion that Vonage isn't worth the trouble. It's been two months and I can't get my inside wiring issues worked out, despite the excellent help I've received on these forums.

See anything I've done wrong?
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Bann
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Posts: 10

PostPosted: Sat Oct 22, 2005 6:12 pm    Post subject: Reply with quote Back to top

Ventura wrote:

I don't mean to vent, but I'm quickly coming to the conclusion that Vonage isn't worth the trouble. It's been two months and I can't get my inside wiring issues worked out, despite the excellent help I've received on these forums.

See anything I've done wrong?


Honestly, this IS NOT a Vonage problem, but a problem with whoever was the idiot who ran the wiring in your house.

You do not need to match up the colors, because it looks like every connection you have coming into your house terminates at the NIU.

You want to just take every positive connection, and hook it up with positive, and every negative, and hook it to negative. This way, every jack in the house SHOULD be wired correctly then.
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offthewall
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Joined: Oct 26, 2005
Posts: 2

PostPosted: Sat Oct 29, 2005 12:18 pm    Post subject: Reply with quote Back to top

Ventura wrote:
Resurrecting this topic.

Well, as a total phone wiring newbie, I'm pretty much ready to cancel Vonage. It's been two months and I can't get my house wired. The only phone that works with the Vonage adapter is the phone that I plug directly into the Voip adapter.

Half of the advice given here I don't quite understand. At this point, I'm not even sure I did the outside wiring properly.

At the outside NIU, I simply pulled three black wires (that look like regular phone cords and have a jack at the end) out of their female counterparts and taped them off. That's what I thought Vonage said to do. They're totally disconnected.

On the inside, I went to a jack that I knew the previous owners of the house used as a main voice line. I don't know what sequential versus star looks like. The upstairs (voice) jack has four screws with two wires under each in a semicircle pattern, and looking at it left-to-right the colors are yellow (two yellow wires matched), green (two green), red (two red), and black (two black).

I took this config down to my office jack to which I would be connecting the Vonage unit. The colors there are different, but I arranged them as closely as I could to the upstairs config. Before I changed anything, I kept the colors that were matched with each other the same, because the colors are different than what's upstairs.

Regardless, the pattern downstairs is (again, same semicircle pattern, moving left-to-right): blue matched with yellow (as opposed to yellow-yellow upstairs), green matched with green (same as upstairs), orange matched with red (close to the red-red of upstairs), and brown matched with black (closest to the upstairs black-black as I could get).

Nothing. No other jack in the house works with Vonage.

I've pretty much conceded Vonage at this point. We've been two months without a home phone, and this, to me, is confusing, especially given I have zero experience with inside phone wiring. Compounding this, we have a stand alone TiVo unit upstairs, and my colleages at work say that getting TiVo to work with Vonage is next to impossible.

If you have any late advice at this point, I'd love to hear it. But in the end, while Vonage works quite well with the single phone to which it's connected, it's a difficult proposition for the average consumer uneducated in the finer details of home phone wiring.

I've tried to call Vonage twice about this, but both time wound up getting a rep who was quite unhelpful. After about 20 mins of answering standard questions, he referred me to the Vonage website.

Thanks to all who have provided input -- I really do appreciate your efforts.


I am quite experienced at telephone and network wiring. I've read through this thread several times and in all fairness to Vonage, there is no way a tech on the phone is going to be able to help you on this. There are just so many different ways an older house could have been wired up for three phone lines.

That said. In all likelihood, most of the jacks in the house have lines 1 and 2 on them. The center two conductors (red/green wires) on the modular jack being line 1 and the outside two conductors (black/yellow wires) being line 2. The third line probably runs to just one separate jack. From what you've described, I'd guess that the office jack that you are trying to connect the Vonage box to is the lone 3rd line jack. In other words that jack is connected to nothing else in the house and that's why you can't get it to work.

Try plugging the Vonage box into one of the jacks that you knew was the main line one in the house (get a really long modular extension cord to try this).

I'd suggest you look in the phone book for phone or network installers. Pay to have someone come out to your house and figure this mess out for you. It will probably be obvious to an experienced installer right away how things are hooked up (provided you've put the internal wiring back the way it was).
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Oct 29, 2005 12:34 pm    Post subject: Reply with quote Back to top

Ventura wrote:
Bann wrote:
Ventura wrote:
OK, I took a picture of my outside NIU, and I'll post it here. Hopefully it makes more sense to you than it does to me. I am a complete wiring newbie.

You can see the male ends I disconnected from female ports (circled in red with the blue paths showing the female counterpart), and I did nothing with the red or green wires. I suspect this is the root of my problem.

So again, I'm at a loss as to where to go from here. Hopefully this image provides some insight.

I don't know if each of the male/female jack sets are supposed to correspond to an individual jack inside the house. I'm guessing not, because I have more than three jacks in my home.

We just purchased this house, and I know that the prior owners had at least two POTS lines running through the home -- one for voice, one fax.

Thanks in advance for any help you guys are able to provide.



If there are any problems viewing the image, please let me know. Click the thumbnail to enlarge the image.


We can't tell you if they correspond to a different jack in the house. That would be up to you to find out. Chances are, that yes, they are connected.

What I can tell you is that you need to REMOVE the colored wires from their screw posts, and connect left side to left side. Go down the block, take the left most screw off on each, and then tape those wires together, all touching so a circuit is made.

Then go down the right side, and do the same. Tape these together too. DO NOT tape them to the left side ones.

This should join any and all jacks in the house together and let you send the Vonage line to them all at once.


Well, OK , I took the similar COLORED wires (you'll note the colors are reversed in the top block compared to the other two), disconnected them from their posts (so red1, red2, and red3 were disconnected), twisted them all together, and taped them. Then I did the same for green.

I went back inside, fed a phone line from my Vonage router to a local phone jack and...nothing. Dead silence.

I have no idea what I did wrong, except maybe assume the colors were the logical grouping. Perhaps I should have just gone down the left and right sides, respectively, as you mentioned, but then the colors would NOT have been matched.

Any suggestions?

I don't mean to vent, but I'm quickly coming to the conclusion that Vonage isn't worth the trouble. It's been two months and I can't get my inside wiring issues worked out, despite the excellent help I've received on these forums.

See anything I've done wrong?



Ventura, a quick way, albeit a bit more expensive, would be an expandable phone system. That's what I went with instead.

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