Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ManuelTear Posted:
let live in
addition to
prevent giving our
kids guilt complex
by pressuring our
...

In The Forum:
Vonage
Topic:
Couldlingerieandunde upgettingjust theworld Asa result
On Jul 24, 2014 at 02:48:40

Michaelel Posted:
choirpractice
cheap the outcome
is surprisingly
big sell , and
mentioned fad
...

In The Forum:
Vonage
Topic:
ralph lauren quilted jacket for women
On Jul 23, 2014 at 23:20:11

jonasyky Posted:
Cheap Air Max
Shoes Or my own
insoles, Instant
Arches, is another
product available
...

In The Forum:
Vonage
Topic:
Gossips, Manipulating Then Sports Shoes
On Jul 23, 2014 at 21:19:09

kittynfrcb Posted:
nike foamposite
for sale (See:
"What We Won't
Sell and Why.")
Today, the
awareness
...

In The Forum:
Vonage
Topic:
The Idiot''s Strategies For Shoes Explained
On Jul 23, 2014 at 21:04:37

patsyeufm Posted:
http://www.meziere
.com/jscripts/baby
liss-hair-dryer.as
px And every
couple
...

In The Forum:
Vonage
Topic:
Gossip, Lies Together With Sports Shoes
On Jul 23, 2014 at 21:00:45

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
Author Message
pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Sun Oct 02, 2005 4:46 pm    Post subject: Reply with quote Back to top

kws wrote:

From the Vonage Terms of Service (emphasis mine):

Quote:
2.6 Use of Service and Device by Customers Outside the United States. Although we encourage you to use of the Service to place calls to foreign countries from within the United States, we do not presently offer or support the Service in any countries other than the United States and Canada. If you use the Service or the Device outside of the United States or Canada, you will be solely responsible for any violations of local laws and regulations resulting from such use. We reserve the right to terminate your Service immediately if we determine, in our sole and absolute discretion, that you have used the Service or the Device outside of the United States or Canada.


So the official policy does appear to differ considerably from the advertising and web statements.


No, it does not. Vonage is stating that using their phone adapter may be illegal in certain countries. Reserving the right to terminate service is only if Vonage determines/discovers that you were using the phone adapter illegally in a country other than the US or Canada.

From the Vonage web site, where it's made clear that you are not prohibited from using the phone adapter overseas as long as you abide by the laws and regulations of the country where you are located (emphasis mine):

Quote:
Can I use the Phone Adapter overseas?

Currently we do not sell our service internationally (except Canada and United Kingdom) and therefore do not ship internationally or accept international credit cards. However, our service will probably work in other countries. We advise you to check the local Voip laws of the country that you are using it in because some countries regulate the use of Voip. Unfortunately, we cannot guarantee the quality of service due to the long latency between your local ISP provider and our service in the United States.

If you use our service in another country, you will have to accept a US telephone number and pay our international rates to call within your country.


Vonage is not using bait and switch in advertising.

Vonage is merely protecting itself legally in the event a customer uses an adapter illegally in a country other than the US or Canada.

_________________
Comcast Motorola SB5120 modem ------> Linksys RTP 300 phone adaptor ------> Apple Airport Express router

21 Mbps downstream (Not sure why it's that fast... I have the basic service with a 6 Mbps guarantee)
360 kbps upstream
View user's profile Send private message
kws
New Forum Member
New Forum Member


Joined: Sep 24, 2005
Posts: 7

PostPosted: Sun Oct 02, 2005 10:31 pm    Post subject: Reply with quote Back to top

pdrayton wrote:
Reserving the right to terminate service is only if Vonage determines/discovers that you were using the phone adapter illegally in a country other than the US or Canada.


That's not what the policy (Terms of Service) says. Read this line again:

Quote:
We reserve the right to terminate your Service immediately if we determine, in our sole and absolute discretion, that you have used the Service or the Device outside of the United States or Canada.


Nothing there about only being able to terminate you if you're using it illegally. They can terminate your service if you use it at all outside of the US & Canada.

pdrayton wrote:
From the Vonage web site, where it's made clear that you are not prohibited from using the phone adapter overseas as long as you abide by the laws and regulations of the country where you are located


That's the original point of this thread ... the Vonage web info and advertising say you can use the service from abroad and even encourage it. The official policy threatens to terminate your service if you do.
View user's profile Send private message
voipmonkey
New Forum Member
New Forum Member


Joined: Aug 10, 2005
Posts: 7

PostPosted: Sun Oct 02, 2005 11:11 pm    Post subject: Re: Cancellation Threat for Softphone Calls Originating Abro Reply with quote Back to top

""""To me, the international access (calls originating from out side the US are charged as if they are originating from the US). I know for a fact that people have used their softphones and even the hardware adapter abroad (Europe anyway).""""




Vonage can tell where you Softphone capable PC or Voip enabled router is only by the IP address the router/softphone reports back to the server; and calls origionating from a Vonage device/software are origionating in the calling area based on Area Code, so all calls from a US number when calling with the router in Denmark is still a US call. Only the TOS state you will have to comply to the Communcation Laws of foreign countries. So the owness is on you, not Vonage, to monitor where you are calling from and to ensure you compliance to the TOS.

And yeah, the CS rep probably was misinformed somehow. I have caught them on a couple of occasions with the double talk. Ask for it in writing, ask for a ticket number, and ask them to explain it in an email.

_________________
I can neither confirm nor deny any past, present or possible future employment at Vonage.
View user's profile Send private message
voipmonkey
New Forum Member
New Forum Member


Joined: Aug 10, 2005
Posts: 7

PostPosted: Sun Oct 02, 2005 11:19 pm    Post subject: Reply with quote Back to top

Oh, and every company that provides a service and has a Terms of Service, reserves that right.. Vonage is no exception.

"pdrayton" is right, Vonage is only protecting itself, I doubt they have the resources in place to track down TOS viloators anyway, they would only lose revenue and give competitors a new client.

I know that Vonage helps its customers set up thier service with foreign ISPs, it understands that its the future of communications and its not restricted to North America only. Dont obsess with the TOS part of "we reserve the right to Terminate", its just a legal requirement of a business.

_________________
I can neither confirm nor deny any past, present or possible future employment at Vonage.
View user's profile Send private message
tburkes
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 22, 2005
Posts: 18

PostPosted: Fri Oct 14, 2005 1:50 am    Post subject: Reply with quote Back to top

pdrayton wrote:


You're making a mountain out of a mole hill!

I'm a bit offended that you expect us to do your research to find out if Vonage will work for you overseas when you won't even tell us from what country or countries you'd like to use Vonage.

How about Bangladesh? Will resources about Voip regulation in Bangladesh work for you? Maybe Cameroon? Djibouti?

Why don't you do what experienced foreign travelers do and consult with the State Department? Condi Rice has some really good contacts Lol

I'm getting the impression that you don't actually want Vonage to work. Hence, my reluctance to find resources for you regarding Voip regulation in each of the more than 200 countries around the globe.



Good grief. Such hostility and snarkiness. No need to take things to such a personal level and with negative pop psychology.

And... Um... aren't we here to air our concerns, and share research?

I gave pdrayton the benefit of the doubt, and assumed that his/her previous comment was a reasonable suggestion:

pdrayton wrote:

I would suggest you do research into the Voip laws & regulations of the countries you intend to visit to see if using a Vonage phone adaptor is permissable.


... and therefor it was reasonable to ask of the community (not just pdrayton) :

"Does anyone know a good resource for the aforementioned research? RE: Voip Adapter as well as Softphone paradigm?"

If it's very difficult to figure out, then it underscores my concern about how we can be reasonably expected to comply with Vonage's policies if they don't clearly define them.

And if it is easy to figure out, then pdrayton why withold information? This forum is for a large community.

I didn't rattle off countries because I might end up anywhere, and I was hoping someone might point me to some URL's that have compiled the information. One stop shopping is probably too good to hope for, but I'd assume there's probably some accurate generalities and regional groupings out there with links for followup. I wonder if this would be a good wikipedia topic?


As far as Vonage's TOC ... clearly there's two major camps... those that take TOC terms serioiusly, and those that don't. Same with the concept of truth in advertising. So I'm not going to comment on those aspects of this thread further, and instead want to focus on researching international laws concerning Voip usage (softphone AND the Vonage phone adapter) so that I don't give Vonage any reason to yank my service while I'm abroad depending on it.

It might all work out fine if I just blindly use the Vonage service (adapter and sofphone) wherever I can manage, but I'd at least like to know when I'm participating in Voip "risky behavior" internationally. I assume that there's a lot of other people who'd value such information, as there's lots of interest in this thread. We may have bigger concerns than Vonage should be break local laws ... clearly Vonage is unlikely to be of any help.
View user's profile Send private message
tburkes
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 22, 2005
Posts: 18

PostPosted: Fri Oct 14, 2005 1:57 am    Post subject: Reply with quote Back to top

voipmonkey wrote:

I know that Vonage helps its customers set up thier service with foreign ISPs, it understands that its the future of communications and its not restricted to North America only.


Very Happy

Well... this sounds encouraging... could you elaborate?

Thanks for writing!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New B37C
New Today 4
Yesterday 31
Total 82163

Who Is On Site
Visitors 108
Members 3
Total 111


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.53
Change:   0.00
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.64 Seconds and 341 Pages In The Last 60 Seconds
The Vonage VoIP Forum