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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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tburkes
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 22, 2005
Posts: 18

PostPosted: Thu Sep 22, 2005 3:50 pm    Post subject: Wrong name for my Softphone Caller ID! Reply with quote Back to top

Description of Problem:
The wrong name is associated with my softphone's CallerID. I wrote Vonage via their online form, about this problem over 2 weeks ago with noreponse. I tried again today.

Mad

Has anyone else had this problem? I haven't seen it on the forums.

Does anyone know how to fix this, and if this wrong outgoing ID shows up on other people's phones? I haven't been able to test it.

Even my outgoing Caller ID doesn't show up with the incorrect name, it's pretty irritating to have my emailed voicemail message notices addressing me by someone else's name!

I've noticed other people have complained that their outgoing Vonage caller ID shows up as "vonage user"or something like that. This would be preferable to the wrong name, but I'd still like the correct name to show up or at least not be an advertisement for Vonage.

My main Vonage number's Caller ID is correct... or at least the email message notices indicate so. The softphone is really the main reason I signed up with Vonage, and the one I'll use for outgoing calls most of the time.

To elucidate...

Below is the header to my softphone's emailed voicemail message
alert. Instead of my name, it show's someone by the name of Richard Jones!

Date: Sep 22 2005 12:30:16 PM
From: T XXXX (1415XXXXXXX)
To : Richard Jones (1415XXXXXXX)
You have 1 unreviewed message(s).

If this problem isn't resolved soon (It's been this way for over 2 weeks), and I determine that this incorrect name show's up as my caller ID even sometimes, I'll be forced to cancel my Vonage service before the 30 day trial is up. Mad Mad
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tburkes
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 22, 2005
Posts: 18

PostPosted: Fri Sep 30, 2005 6:25 pm    Post subject: Reply with quote Back to top

I've written Vonage Customer service twice about this (via the website), and still no response. The problem still exists. My 30-day trial period is about to run out.
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tburkes
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 22, 2005
Posts: 18

PostPosted: Fri Nov 11, 2005 2:11 pm    Post subject: 2 months, no customer service response for incorrect Reply with quote Back to top

Hi all,

It's been over 2 months since I put in two separate requests to customer service for help via the Vonage website. Nada response.

I'm still getting emailed voice messages from Vonage addressed to the incorrect name (it should be my name associated with my mailbox/phone number). All my information on my control panels is correct as far as I can see.

Anyone know how to fix for this?

Terry
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Nov 11, 2005 3:27 pm    Post subject: Re: 2 months, no customer service response for incorrect Reply with quote Back to top

tburkes wrote:
Hi all,

It's been over 2 months since I put in two separate requests to customer service for help via the Vonage website. Nada response.

Terry


Vonage seems better (though not perfect) about responsing to phone calls than they do submissions on their web site. Have you called customer service? You might have better luck.
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tburkes
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 22, 2005
Posts: 18

PostPosted: Sat Nov 12, 2005 2:34 pm    Post subject: Wrong name on Vonage Voicemail emails Reply with quote Back to top

NateHoy wrote:
tburkes wrote:
Hi all,

It's been over 2 months since I put in two separate requests to customer service for help via the Vonage website. Nada response.

Terry


Vonage seems better (though not perfect) about responsing to phone calls than they do submissions on their web site. Have you called customer service? You might have better luck.


Thanks for writing Nate!

Smile

Ahhhh yes... phone support... been there done that... hate to be on hold for 30-45 minutes to get someone who doesn't know much about the technical side of things... perhaps I'll do better if I'm insistent on talking to a more technical person than the more policy oreinted generalist I spoke to the first time about another matter.

Still... if they're not going to answer their technical support email in a timely manner (2 days later is acceptable, but not 2 months), then they shouldn't have a form posted on their website.

Does anyone else get their emailed Vonage voicemail sent to the correct address but identified by the wrong name? I'm not sure if this name ever shows up on outgoing caller ID to other people... tests show no caller ID for my outgoing Vonage softphone calls at all so far. But I worry that that wrong name will show up under some circumstances... and have had no reassurances from Vonage that that's NOT the case.
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