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JoeP
Vonage Forum Associate
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Joined: Sep 14, 2005
Posts: 22
Location: West Palm Beach, FL

PostPosted: Tue Sep 20, 2005 6:05 pm    Post subject: New Service - Two Issues Reply with quote Back to top

I am on Adelphia Cable using a Motorola SB5100 modem, to a D-Link DI-614+ Router with a Linksys PAP2 adapter. I've run numerous test for bandwidth and Voip quality. The bandwidth is 4Mbps+ down and 400Kbps+ up and the TestYourVoIP looks good From Boston but the To Boston shows some packet discards and a Random Loss.

MOS Analysis from You TO Boston

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 76.7%
Latency 0.00 0.0%
Packet Discards 0.17 23.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)

Round-Trip Latency 183 ms

Packet Discards 0.8%
Packet Loss 0.0%

Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 100 ms

Signaling Quality
Post-Dial Delay 130 ms
Call Setup Time 160 ms
Media Delay 350 ms


I am experiencing two problems:

The first is the dreaded "beeping" that the caller hears. Yes, I searched this forum for similar issues and found that this problem first surfaced in 2004 and I could not find a post which had a solution. It seems that everyone is complaining to Vonage about it and having tickets opened but so far no solution. Everyone knows the details so I won't go into a description.

The second issue is with ring delay on outgoing calls. The first ring takes anywhere from 7 to 11 seconds. There is no problem with the incoming calls.

So, there is my tale of woe!!! Suggestions welcomed.

Thanks

Joe P
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Sep 21, 2005 12:13 am    Post subject: Reply with quote Back to top

On the spurrious DTMF tone detection, I believe Vonage can adjust the sensitivity of the DTMF decoder inside the PAP2.. I've never had the PAP2, played a bit with the RT31P2 (which is similar to the PAP2 in voice functions), but I know DTMF detection sensitivty is adjustable on the RTP300 adapters.

On the outgoing delay...does it occur when you dial all 11 digits? (as in 1-800-xxx-xxxx) I'm wondering if it's waiting for more digits, which is what is causing your delay. At one time, Vonage required that the area code & phone # be dialed for every phone call, even in your own area code. There might be a firmware fix for this, but one of the other regulars who is more familiar with it can speak up.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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JoeP
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 14, 2005
Posts: 22
Location: West Palm Beach, FL

PostPosted: Wed Sep 21, 2005 5:41 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
On the spurrious DTMF tone detection, I believe Vonage can adjust the sensitivity of the DTMF decoder inside the PAP2.. I've never had the PAP2, played a bit with the RT31P2 (which is similar to the PAP2 in voice functions), but I know DTMF detection sensitivty is adjustable on the RTP300 adapters.

On the outgoing delay...does it occur when you dial all 11 digits? (as in 1-800-xxx-xxxx) I'm wondering if it's waiting for more digits, which is what is causing your delay. At one time, Vonage required that the area code & phone # be dialed for every phone call, even in your own area code. There might be a firmware fix for this, but one of the other regulars who is more familiar with it can speak up.


In regard to the DTMF tone, how would I proceed to get it adjusted, call Tech Support or is there access to the adapter interface?

Regarding the "beeping" issue, it does not have anything to do with the amount of numbers dialed because the call is in progress and the occassional beep occurs during the entire length of the call.

Thanks

Joe P
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Sep 21, 2005 11:23 pm    Post subject: Reply with quote Back to top

Yep, tech support can adjust the DTMF selectivity easily... most of the level 2 techs know how to do this.

The # of digits dialed was in reference to the pause between when you dial and when the call goes through, not the spurious DTMF tones.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
JoeP
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 14, 2005
Posts: 22
Location: West Palm Beach, FL

PostPosted: Thu Sep 22, 2005 5:45 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
Yep, tech support can adjust the DTMF selectivity easily... most of the level 2 techs know how to do this.

The # of digits dialed was in reference to the pause between when you dial and when the call goes through, not the spurious DTMF tones.


So, I guess I am calling Tech Support? Any advice on how to get beyond the Level 1 silliness?

Regarding the "# of digitis dialed," I experience the ring delay with 7 or 11 digit dialing.

Thanks

Joe P
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JoeP
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 14, 2005
Posts: 22
Location: West Palm Beach, FL

PostPosted: Thu Sep 22, 2005 5:45 pm    Post subject: **Update to New Service Issues** Reply with quote Back to top

I placed a call to Tech Support and got a Level 2 Tech. He suggested booting the device to allow for any changes to be pushed down since it is a new account. I did as he stated and both problems still exist.

I will be calling them again in the AM.

Joe P
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JoeP
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 14, 2005
Posts: 22
Location: West Palm Beach, FL

PostPosted: Fri Sep 23, 2005 6:41 pm    Post subject: Reply with quote Back to top

Called Tech Support again this morning. This Tech said he made some "configuration" changes and suggested I try it for 24 hours again. Well as of the post of this message the issues still exists.

Will call again in the AM!!

Joe P
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