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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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brwbrn
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Joined: Sep 20, 2005
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PostPosted: Tue Sep 20, 2005 5:29 pm    Post subject: How to reach a person at Vonage? Reply with quote Back to top

I ordered my service last Friday, since I ordered it, it has been in "process". my bank has already been charged and checking the order status on the site shows the router hasn't been shipped. the last time I had this problem on a order with an online company the order was stuck in the system somewhere. I tried calling the 1-866-243-4357 number and was given the machine message that I had a half hour wait (as if I have a half hour to waste) I sent a email twice thru the website but I don't even get an automated response. is there some way to reach some one at Vonage?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Sep 20, 2005 5:35 pm    Post subject: Reply with quote Back to top

that's not unusual or cause for worry

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CA1900
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Joined: Sep 09, 2005
Posts: 21

PostPosted: Tue Sep 20, 2005 5:38 pm    Post subject: Reply with quote Back to top

Just as a data point, I placed my order on August 25th, and my box was delivered to my apartment in Albany, NY, on September 2nd. So took a little over a week to get here.
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brwbrn
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PostPosted: Tue Sep 20, 2005 5:56 pm    Post subject: Reply with quote Back to top

Thank's guys, it's not good news but at least it's information which is more than I could get from Vonage so far
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BubbaBob
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Joined: Feb 09, 2005
Posts: 59

PostPosted: Tue Sep 20, 2005 6:53 pm    Post subject: Reply with quote Back to top

Your best bet is to try calling at a different time. Phone Support is 24/7, so take advantage of it.
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brwbrn
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Joined: Sep 20, 2005
Posts: 3

PostPosted: Tue Sep 20, 2005 7:04 pm    Post subject: Reply with quote Back to top

BubbaBob wrote:
Your best bet is to try calling at a different time. Phone Support is 24/7, so take advantage of it.

Unfortunately I don't have 24/7 access to a phone to call from.
I had already cancled my previous phone service because of lack of phone service so I only have access to a phone when I'm at work.

_________________
The answer to all life's questions is
CHOCOLATE
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Sep 20, 2005 7:05 pm    Post subject: Reply with quote Back to top

Just to add to that, waiting on phone support is a royal pain, but at least it works. Email to Vonage is totally useless. I've tried that 3 times. Two of the responses took over a week each and were useless. On one I never got any response.

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Steve Gray
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dnh777
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PostPosted: Tue Sep 20, 2005 7:57 pm    Post subject: Reply with quote Back to top

Pre-paid cell phones work as nice backups. Lol
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VonT2
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Representative
Vonage<br>Representative


Joined: Jul 13, 2005
Posts: 7

PostPosted: Tue Sep 20, 2005 10:09 pm    Post subject: Reply with quote Back to top

Send me a PM and I will try and look into this issue for you .
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