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shay
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Joined: Aug 14, 2005
Posts: 3

PostPosted: Mon Sep 19, 2005 3:23 am    Post subject: RT31P causes Windows XP blue screen of death :-( Reply with quote Back to top

Hi all,

Recently when I connect my Win XP Laptop to my LAN it Blue Screens and Crashes... Below is a copy of the crash Data:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 18/09/2005
Time: 22:24:12
User: N/A
Computer: SHAY
Description:
Error code 100000d1, parameter1 00000010, parameter2 00000002, parameter3 00000000, parameter4 f799c891.

For more information, see Help and Support Centre at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 31 30 2c 20 000010,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 66 37 39 39 00, f799
0050: 63 38 39 31 c891

This info is from Microsoft:
Product: Windows Operating System
ID: 1003
Source: System Error
Version: 5.2
Symbolic Name: ER_KRNLCRASH_LOG
Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.

(Also... not to sure if this is related but I when the router is connected ..all connections are dropped randomly (since I recieved the router)... is this normal?)

I originally thought the source of the crashing was a software fault with windows… I reinstalled (fresh) win XP and updated my Bios but the problem reoccurred.
I then thought it was cabling or or my Network Card…. So I tried taking my laptop into work and connected it to my work network and all was ok.

I then, one by one started removing/changing each of my network components… e.g. ADSL Modem and Switch etc…. During this procedure I found that when the Linksys RT31P2 was removed my Laptop worked ok.

I connected the RT31P2 to a friends laptop (on its own…it didn’t crash but it did take ages for the configuration web pages to load) and I tried changing some settings… like Qos etc but the problem reoccurred when It was reconnected to the network.
This problem only seems to effect my Laptop.


I’ve contacted customer care via email but I haven’t had a reply yet.


Is there anything I can do to solve this as I can’t use my Vonage Service?

Thanks loads,
Shay
Rolling Eyes
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Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Mon Sep 19, 2005 10:25 am    Post subject: Reply with quote Back to top

Is your laptop connected directly to the RT31P2 or is it just part of the network? If it's connected directly, I'd first try putting a hub or switch in between. Describe your network setup.

Mine was also randomly dropping connections so I had it exchanged for an RTP300 which seems to have solved the problem. There are some minor glitches with the RTP300 but overall, I think it's still a better product.

Maaz
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dnh777
Full Forum Member
Full Forum Member


Joined: Aug 21, 2005
Posts: 69

PostPosted: Mon Sep 19, 2005 10:59 pm    Post subject: Reply with quote Back to top

It would be a help if you could give a description of your set up.
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