Outgoing Calls Garbled -- At my wits end

Posts: 9 · New Forum Member Joined: Feb 12, 2005 Posts: 9

Hoping someone has some advice. My incoming calls sound fine but my outgoing calls are usually completely uninteligible to whomever I'm calling. I've spoken at length with Vonage customer care, done every adjustment imagineable. My cable company replaced my apt's cable and my upload speed is perfect.

As a last resort, Vonage just swapped out the router for one of the newer Linksys models... and STILL, no luck.

I'm leaving Vonage today for Time Warner Cable's service if I can't get this straightened out.

Thanks in advance for your advice...

Posts: 1389 · Posted: Fri Sep 16, 2005 11:24 am Post subject:

Jharrisx,
Please do this..go to www.testyour voip.com and do a test call to Boston. Then you will be able to see the DETAILED results showing latency etc to/from Boston. Could you post those here?

Also, desribe your setup ie modem to the Vonage router to 3 pc's etc.

Posts: 1715 · Posted: Fri Sep 16, 2005 11:26 am Post subject:

Considering both Time Warner and Vonage use the exact same means to communicate, so if you're having trouble with one VoIP provider, there's a good chance you'll have problems with the rest of them as well, so you might as well solve the real problem first before going with any other provider.

Could you please post the following info:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyour voip.com with a test call to Boston.

This will help you get the answers/resolution faster if you can post that first...

Posts: 9 · New Forum Member Joined: Feb 12, 2005 Posts: 9

1. New York City (Manhattan)
2. Time Warner Cable/Roadrunner
3. upload: 347.08 kbps download 4919.71 kbps (via bandwidth.com)
4. RCA DCM-245 (though the toshiba modem twc swapped out started having the same problem)
5. Lnksys RTP300 (though vonage just swapped out my RT31P2 because of this issue, in hopes this would work)
6. Network is modem-->vonage adapter-->Netgear wireless-->pcs
7. I'm experiencing awful outgoing calls. Well, those I call are actually. Incoming calls sound fine and I can hear someone on the other end fine. But my voice sounds unintelligle and choppy, almost always. Beyond use.
8. Quality Between You and Boston

Forget the phone, try Pony Express

Like tin cans and string

Your score: 3.2

As bad as a crummy cell phone call

As good as a decent cell phone call

Like calling next door

Better than being there!

|
1.0
|
2.0
|
3.0
|
4.0
|
5.0

Test Details

The information below explains why your call quality score (MOS) was less than perfect.

MOS Analysis from You TO Boston

Media Quality
MOS
3.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 31.4%
Latency 0.00 0.0%
Packet Discards 0.30 16.4%
Packet Loss 0.95 52.1%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 133 ms
Packet Discards 0.8%
Packet Loss 2.5%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 67 ms
Signaling Quality
Post-Dial Delay 49 ms
Call Setup Time 89 ms
Media Delay 289 ms

MOS Analysis FROM Boston To You

Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 60.3%
Latency 0.00 0.0%
Packet Discards 0.38 39.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 133 ms
Packet Discards 1.8%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 120 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 8 ms
Max: 54 ms
Signaling Quality
Post-Pickup Delay 220 ms
Call Setup Time 122 ms
Media Delay 251 ms

VoIP Traceroute Analysis

Posts: 9 · New Forum Member Joined: Feb 12, 2005 Posts: 9

anyone able to make anything out of this? thanks!

Posts: 1389 · Posted: Fri Sep 16, 2005 2:49 pm Post subject:

You are getting some packet loss on the outgoing, so that could be part of it...
Thats why outgoing is garbled but incoming is ok...

Posts: 9 · New Forum Member Joined: Feb 12, 2005 Posts: 9

Is there something I can do? Can something be done?

Posts: 1389 · Posted: Fri Sep 16, 2005 2:56 pm Post subject:

What you can do is download a programmer like pingplotter and run it for a while. That would give you ammunition to get to your ISP and show them there is a problem.

www.pingplotter.com I think.

Posts: 9 · New Forum Member Joined: Feb 12, 2005 Posts: 9

This is incredibly frustrating... I think I'm going to have to just make the switch, then all this diagnosing will be Time Warner Cable's problem, part and parcel.

I don't like having to go through all these steps to find out what's wrong, though I thank you very much for your assistance.

I just wish there was an easier way to get this issue fixed!

Posts: 66 · Posted: Fri Sep 16, 2005 5:30 pm Post subject:

VonageTPA wrote:

Considering both Time Warner and Vonage use the exact same means to communicate, so if you're having trouble with one VoIP provider, there's a good chance you'll have problems with the rest of them as well, so you might as well solve the real problem first before going with any other provider.

From my understanding of Time-Warner's setup, calls do not go over the public internet, they stay on TWC's network until they hit the POTS system (not sure about that last part).

Jim