Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Larc
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 18, 2005
Posts: 14

PostPosted: Thu Sep 15, 2005 8:22 am    Post subject: Can't reach another Vonage customer Reply with quote Back to top

I'm having no luck calling another Vonage customer whose Internet may be currently out. Although I normally reach him on Vonage using his regular phone number, that number is still waiting to be ported over. I get a Vonage recording that the number is invalid when I try to call.

Is there any way of bypassing the Vonage system on his end and connecting to his Sprint line (same number)? Or is it impossible to connect with another Vonage customer who is waiting for porting except via the Vonage system?

Thanks for any help.
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Thu Sep 15, 2005 9:07 am    Post subject: Vonage to Vonage Calls While Porting Reply with quote Back to top

I just ported my number to Vonage and during the time I was waiting for my number to transfer, all Vonage to Vonage customer calls would come in on my temporary virtual number - even if dialed to my un-ported MCI number. I was on with Customer Service, and he was able to call me on my still un-ported MCI line by first entering some code so it wouldn't terminate on the Vonage adapter that he wanted to test.

I'm sorry I don't know if this can be done by customers or not, but you are correct that the Vonage to Vonage calls - even made to the still un-ported number - will go to the temp virtual number.

A way around this would be to call his un-ported number from your cell phone or any non-Vonage phone - it should terminate on his un-ported telco line (assuming the transfer hasn't completed).
View user's profile Send private message
Larc
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 18, 2005
Posts: 14

PostPosted: Thu Sep 15, 2005 11:02 am    Post subject: Reply with quote Back to top

Internet at the number I was trying to call is now back, so I was finally able to get through. But not being able to reach somebody who has a valid, working telephone number is definitely a potential problem.

As I interpret primary FCC regulations covering telephone service, universal system inability to connect to an available working regional line under normal operating conditions would be a clear violation. I'm assuming that applies to VOIPs as well as POTS providers. It appears there would HAVE to be some way of bypassing an auto flipover to the Vonage virtual number. It should be automatic, in fact, unless calls are set to flip to Voicemail.
View user's profile Send private message
lakay
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 28, 2005
Posts: 11

PostPosted: Thu Sep 15, 2005 11:27 am    Post subject: Can't reach another Vonage customer Reply with quote Back to top

This is a well known issue when people are transfering their phone numbers. Vonage numbers will not be able to reach them until they plug the phone adapter into their Internet connection.

Currently, the only solution is to wait until your friend install the phone adapter, call them in their cell phone.

Cell Phone to the number been ported will work as well.
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Sep 16, 2005 8:41 am    Post subject: Reply with quote Back to top

Larc,

if your friend's internet was down, why is that Vonage's fault? It's his ISP that has dropped the ball. Please go after the people who is at fault and stop getting angry at Vonage. Vonage is not like POTS where they have complete control of everything. Vonage only has control over their own phone numbers and connecting them when the internet is functioning properly. They have no control over the infrastructure of the internet.

Vonage to Vonage calls are well documented in terms of how it is delivered. So calling your friend's yet unported number from your Vonage phone will not work as previously stated by other posts.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Larc
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 18, 2005
Posts: 14

PostPosted: Sun Sep 18, 2005 3:41 pm    Post subject: Reply with quote Back to top

I'm either not explaining the problem properly or somebody isn't reading thoroughly.

When Vonage is waiting for a new customer's number to be ported, that customer's regular land-line telephone is still operational. But when I dial the land-line number from my Vonage connection, I can access only the Vonage line. Although I dial an unported land-line number, the Vonage system rerouts the call to the Vonage line. If everybody in the world except Vonage customers can access an operational land-line connection, it's inexcusable that a Vonage customer can't as well.

Why does Vonage tie connections "in house" to the Vonage system exclusively before number porting is completed? I should have to use the virtual number to reach a Vonage customer whose number hasn't been ported yet, and the land-line number should connect only with the land-line phone as long as that service is still operational.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jinkikkDup
New Today 2
Yesterday 9
Total 99046

Who Is On Site
Visitors 121
Members 0
Total 121


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 569 Pages In The Last 60 Seconds
The Vonage VoIP Forum