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alee
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Joined: Sep 05, 2005
Posts: 33

PostPosted: Tue Sep 13, 2005 5:06 pm    Post subject: Who's at Vonage decided DHL was the best way to ship? Reply with quote Back to top

Ok, I don't know who runs Vonage's shipping logistics but it's terrible.



A package like this should not take 5 days to go from Ohio to New York. Even UPS Ground is faster than that.

It also shouldn't have to change hands to the USPS once it arrives in New York. And the USPS shouldn't take at least 2 more days to get the package 15 blocks down the street to me.

So, although Vonage has my money, I have sat and waited for a service I can't use yet. It couldn't have possibly been cheaper than putting a priority mail sticker on the same package and having it arrive in 2 days.

I know in the scheme of things, this isn't the end of the world, but it has been a while since someone has disappointed me so much with shipping. In an era where I can order something from PC Connection at 1:50am and get my package at my doorstep at 7:00am (using their regular overnight service), I can't understand when a company can't seem to get a package to their customer in less than 5 business days.

It's not like they're trying to deliver a package to some war-torn 3rd world country where there are genuine challenges to getting a package from here to there.

Ok, done ranting.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Sep 13, 2005 5:13 pm    Post subject: Reply with quote Back to top

yeah, the dhl@home service ****. it used to be ups, not that it's great, but it took off the extra wait to transfer to usps. I can only imagine they get a great deal.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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