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charast
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Joined: Sep 08, 2005
Posts: 10

PostPosted: Mon Sep 12, 2005 7:26 pm    Post subject: extention in use... Reply with quote Back to top

i followed all the directions for hardwiring my Voip modem.
however, now when I plug my modem into one of the jacks and then plug my cordless phone into any of the other jacks in the house, I get a message on the phone saying "extention in use" and I cannot place any calls.

is there any whay around this? I have an AT&T e5965c phone.
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bg4
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PostPosted: Wed Sep 14, 2005 10:10 am    Post subject: Reply with quote Back to top

EDIT- By modem I hope you do mean the ATA device and not the cable dsl modem .

You did not provide much on your wiring and configuration so I will make a couple of assumptions.

-You previously had a POTS line on this wiring setup that worked.
-Before connecting the ATA to your wiring you disconnected the POTS line - usually at the demarcation jack.
-The ATA works when you plug a phone directly into it.
-The AT&T phone works when plugged directly the ATA.

Beyond this you are going to have to trobleshoot your wiring. There is a short somewhere that is making the ATA believe an extension is in use. Are all jacks in all rooms unplugged?
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charast
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PostPosted: Wed Sep 14, 2005 6:18 pm    Post subject: Reply with quote Back to top

Thanks for the respone... see my comments below Smile

bg4 wrote:
EDIT- By modem I hope you do mean the ATA device and not the cable dsl modem .
yes I do mean the ATA (VoIP modem)

You did not provide much on your wiring and configuration so I will make a couple of assumptions.

-You previously had a POTS line on this wiring setup that worked.
yes and no. I have never had standard phone service hooked up in this location. the previous resident DID have 2 phone lines coming into the house (one was a DSL line that had an RF filter on it). I have to assume that they worked.

-Before connecting the ATA to your wiring you disconnected the POTS line - usually at the demarcation jack.
Correct, I followed the guide on this forum to disconnect the POTS lines at the NIU outside.

-The ATA works when you plug a phone directly into it.
not sure what you mean here.... the ATA does connect successfully to the internet.

-The AT&T phone works when plugged directly the ATA.
This is correct. If I connect the AT&T phone to line 1 of the ATA, it does work correctly.
If i connect the ATA to a phone jack and then plug the AT&T phone into ANY other jack in the house, it shows that an extension is in use. I am assuming that the ATA is somehow acting like an extention and putting current thru the lines so that the AT&T phone sees it as in use.


Beyond this you are going to have to trobleshoot your wiring. There is a short somewhere that is making the ATA believe an extension is in use. Are all jacks in all rooms unplugged?
there are NO other phones in the house. I only have my one AT&T cordless phone. the idea was to plug the ATA into a jack downstairs where my network room is and keep the AT&T phone mounted upstairs

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