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andre-c
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PostPosted: Mon Sep 12, 2005 8:21 am    Post subject: K/W Regional Long Distance within 519 area code - FIXED Reply with quote Back to top

I'm in the Kitchener/Waterloo area (519) but people who live across the street and within 5km have to dial long distance to reach me.

I know that Guelph and London also have the 519 area code, and that it's long distance to those numbers, is it possible that I received one of those numbers ? and can this be fixed and how.

Forgot to add that when I call them it's all local meaning that I only dial the 7 digits but they have to dial the 11 digits.


Last edited by andre-c on Tue Sep 13, 2005 1:15 pm; edited 1 time in total
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miket603
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PostPosted: Mon Sep 12, 2005 1:41 pm    Post subject: Reply with quote Back to top

If you post the first three digits of telephone number, I can tell you where your phone number "lives".
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andre-c
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PostPosted: Tue Sep 13, 2005 8:46 am    Post subject: Reply with quote Back to top

it's 341
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miket603
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PostPosted: Tue Sep 13, 2005 9:18 am    Post subject: Reply with quote Back to top

You have a Guelph phone number. Perhaps you want a K/W number. It looks like Vonage has K/W numbers available now. They might have been out of them when you wanted one.
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andre-c
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Joined: Aug 25, 2005
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Location: Kitchener, ON

PostPosted: Tue Sep 13, 2005 1:13 pm    Post subject: Success Reply with quote Back to top

WoW expecting the normal long wait times and run around, I just called vonage.ca and they told me that I could to the number change right over the web through the billing options so I hang up and go to my account/billing. But when I tried to change my number I had to pay a $14.99 charge so I called them back and they said that they would waive the fee no problem and that it would be a pleasure for them to do it for me. It took about 3 minutes and there. I now have a K/W regional number now. Also both times I called I was not even on hold they answered right away, I mean the phone didn't even ring on their end. I never had that happen to me. Amazing service.

We also found out the mistake I did when doing the registration, when you goto chose the area code 519 it then ask you the region like Guelph K/W London and Region and not knowing any better I selected Region and it ended up giving me a Guelph number. I though that every call within the 519 area code was going to be local (stupid I know). Lesson learned.

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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Wed Sep 14, 2005 11:29 am    Post subject: Reply with quote Back to top

Quote:
Forgot to add that when I call them it's all local meaning that I only dial the 7 digits but they have to dial the 11 digits



just so you know, the way that Vonage works is that they treat all calls in your area code local, so you can dial any 519 number w/o the 1 or 519.. so you can even call Windsor with only 7 digits.. since there is no real Long Distance it doesn't matter to them where the call is going as long as it's within Can or USA.. Smile

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andre-c
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PostPosted: Fri Sep 16, 2005 11:33 am    Post subject: Reply with quote Back to top

that would explain it. thanks

Confused

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