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Poll

Should account cancellation be made easier?
Yes
72%
 72%  [ 16 ]
No
4%
 4%  [ 1 ]
No opinion
22%
 22%  [ 5 ]
Total Votes : 22

Author Message
Ferdball
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Posts: 18
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PostPosted: Thu Nov 03, 2005 12:50 pm    Post subject: Reply with quote Back to top

Just wait until you get emails from them months from now telling you that they're still billing you. There's another fight...
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galion
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Joined: Aug 11, 2005
Posts: 233
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PostPosted: Thu Nov 03, 2005 1:40 pm    Post subject: Reply with quote Back to top

Quote:
Anyway, they soaked me for $40 since I kept waiting and waiting for them to resolve my 911 issue and I went past the 30 days money back period. I'm using Skype now, but that's charged on a per call basis and is supposed to be a phone replacement service.


If you canceled Vonage because of the some 911 situation then why are you using Skype? Skype has E911?

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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Nov 03, 2005 2:59 pm    Post subject: Re: Vonage 911 Dialing is Spelled out Multiple Times Reply with quote Back to top

Trowski wrote:
I am sorry to say this, but there is no way Vonage's 911 capabilities can be misconstrued. Between reading the TOS (you did didn't you?) to forcing people to aknowledge the difference, to just about coming to your house and beating you over the head with the TOS, there is no excuse.
Never mind the courts, FCC, and media that is all over the news/internet about it.
And i would challenge you to find that point on Vonage's website.

http://www.vonage.com/features.php?feature=911&lid=footer_911

When the center receives your call, the operator will not have your address and may not have your phone number on hand, so you must provide that information in order to get help

It states the capabilities of the Vonage 911 service in the User Guide and the printed TOS that comes in the box with the adapter.

A simple search on yahoo.com with the words "vonage 911" gets you this...

http://search.yahoo.com/search?p=Vonage+911&fr=FP-tab-web-t&toggle=1&cop=&ei=UTF-8

How is that fuzzied? And you were not soaked. If you were really that worried about your $40 you would not have waited and waited to cancel. Sorry, but I just don't see how you could possibly misconstrue all of this as being fuzzy.

People have to learn to take responsibility. I could understand some confusion before Voip really became prevalent, but now too many people are quick to point the finger. You were "soaked" of your $40 because you did not take responsibility to cancel. So therefore you are out $40. Suck it up...

You said you are using Skype now...
" I'm using Skype now, but that's charged on a per call basis and is supposed to be a phone replacement service."
But this is right on their website..
Skype is not a telephony replacement service and cannot be used for emergency dialing.

So please explain to me short of a Vonage representative arriving at your house and holding your hand how you sir/madam could have possibly come to the conclusions you did...

Again, take responsibility for your own actions. You chose to try Vonage, accept the TOS, and were shown many times the capabilities and limitations of Vonage 911 dialing. You chose not to continue to call Vonage, and 30 days is plenty enough. You chose not to say "hey, it has been 3 weeks, I chould cancel." Nope, you chose to wait. That is YOUR problem, not Vonage's problem.

It's all about choice, and you chose to sit and wait. Sorry, you lose.



Good luck Galion, I already tried to make the point you are making...

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nesincg
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PostPosted: Thu Nov 03, 2005 3:41 pm    Post subject: Re: They do everything to make it difficult to cancel Reply with quote Back to top

stathunter wrote:
---my problem was I did not use it--- BUT THE Vonage "CANCELATION PROCESS" SHOULD BE ILEGAL! They use tactics found in the mafia's playbook-------SOMEONE NEEDS TO FILE A CLASS ACTION CLAIM-----I am in!


Anyone know how to start a class action. I'm pissed that they charge a disconnect fee after such bad service.

1-800-860-5491 gets you to the accounts people
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Nov 03, 2005 3:49 pm    Post subject: Re: They do everything to make it difficult to cancel Reply with quote Back to top

nesincg wrote:
stathunter wrote:
---my problem was I did not use it--- BUT THE Vonage "CANCELATION PROCESS" SHOULD BE ILEGAL! They use tactics found in the mafia's playbook-------SOMEONE NEEDS TO FILE A CLASS ACTION CLAIM-----I am in!


Anyone know how to start a class action. I'm pissed that they charge a disconnect fee after such bad service.

1-800-860-5491 gets you to the accounts people


Sorry buddy, but you knew what you were getting into...Also, hate to tell you this but this little gem in in the Vonage TOS...

You shall not bring, or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in arbitration. THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL AND AN AGREEMENT TO BE SUBJECT TO JURISDICTION IN, AND CONDUCT ARBITRAL PROCEEDINGS IN, NEW JERSEY.

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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Thu Nov 03, 2005 4:53 pm    Post subject: Reply with quote Back to top

Guys, In a few cases I'm confused. While I see that nesincg has had quite a bit of problems with lightning I can understand he is upset. From his previous posts he hasn't been able to get around the problem, which isn't really specific to Vonage. We could probably suggest some good lightning protection if needed. I know there are lots of options.

pablowski has only ever posted in this one thread and has already given up on Vonage so there is not much we can do. So I must say I'm sorry he feels that way and I hope things work out for him. You are certainly welcome to do whatever you please, but l'm afraid we can't advise on legal stuff. We try to help you wade through any technical questions or just talk if you want to chat about Vonage.

blouwagie has only posted in this thread and is upset about 911. A lot of talk about legal action. If you visit the FCC Voip page you will find a lot of helpful information. You will learn that Voip is a new technology and companies are working hard for it to evolve. There are some advantages and disadvantages you must consider. For many, myself included, the advantages outweigh the disadvantages. But, you must consider your needs.
FCC VoIP Page

stathunter has only made a single post on this entire forum. It was in this topic. I don't really think he was coming here to request help so there is not much we can do.

Hopefully these guys will find what they need, but it sounds like either they need to vent or stir the pot. If cancellation is a problem, then I doubt we can help since most of us don't intend to cancel at this time and probably haven't tried. Dan probably needs to make a "vent" section if it helps everyone feel a little better.

For those who want more information on customer service, the old saying honey will catch more flies than vinegar. Most of us are very happy and just want to help. I find it easier to type out my frustration in notepad, read over it two or three times, and then I will have a better feel on how it comes across. I still goof it up, but hopefully it is a little lighter.

Again, I wish you guys luck and I hope everything works out. I'm sorry there is not much else we can do once you decide to move on.

_________________
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BKCMTB
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Joined: Oct 24, 2005
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PostPosted: Thu Nov 03, 2005 4:56 pm    Post subject: Number Portability Reply with quote Back to top

In January 05, I had my old Verizon number switched to Vonage. Does anyone know if it is possible to have the same number switched back to Verizon if one chooses to cancel Vonage? If one can do this, does anyone know how, short of calling CS (they finally answered an email I sent 4 weeks ago!) Thanks
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Thu Nov 03, 2005 5:10 pm    Post subject: Reply with quote Back to top

Contact Verizon and let them know you wish to transfer your number back to them. They will probably have you fill out a few forms. Then Verizon will work with Vonage to transfer the number back. You normally do not have to contact the customer service of the company you are transferring from, only the company you are transferring to. So, give Verizon a call. They will take care of it. My condolences. Wink Verizon is the whole reason I went to Voip.

_________________
Vonage Voip Enabled August 3, 2005
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The days of thousands of pounds of copper wires hanging on poles are coming to an end.
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Nov 03, 2005 6:39 pm    Post subject: Re: They do everything to make it difficult to cancel Reply with quote Back to top

nesincg wrote:
Anyone know how to start a class action. I'm pissed that they charge a disconnect fee after such bad service.


I would like to remind you that "calls to action" are against the Vonage Forum rules.

Thank you,

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