When Calling Out, a few seconds delay

Posts: 11 · Vonage Forum Associate Joined: Sep 10, 2005 Posts: 11

I just got Vonage. I have a SB5120 hooked into NR041 networkeverywhere router. (by linksys) The nr041 is hooked into a BEFW11S4 V4(4 port 802.11b wireless router) with wireless turned off. The DHCP server on the S4 is off and I am NOT using the internet port on the s4. I then have my RTP300 hooked into the S4. I have one of the 4 LAN ports of the S4 going into the RTP300 internet port. The NR041 gives the rtp300 an IP and DHCP is on, on the RTP300. I have one computer hooked up to that. Which works just fine. Ip's for the routers are as follows

192.168.1.1 (NR041) DHCP ON
192.168.1.2 (BEFW11S4) DHCP OFF INTERNET PORT NOT USED
192.168.15.1 (RTP300) DHCP ON

So everything works just fine. I get incoming calls, I get a dial tone every time, caller id works. No lag. Can't complain.

I run a ping test on my computer (which is hooked up to the rtp300 and I am getting 50-60 depending on the site. google, yahoo etc. But none the less there is no packet loss or connection problems. The line is pretty solid, it's a comcast line 6meg down 384 up. No problems with it., great pings.

Now here is what is happening. I will use this number as an example. If I call 612-207-MAIL (612-207-6245) which is an automated number for sprint pcs voicemail. If I call that number from a standard land line or my cell phone, It will connect, there is NO RINGING what so ever and you are greated with "Welcome to the sprint messaging system"

Now, if I call from my Vonage line, I get almost 1 full ring and then it says "sprint message system" So "Welcome to the" is getting cut off. It will also cut off other automated lines as well. If I make a call from my Vonage line to my cell phone, if I pick up my cell phone, there doesn't seem to be any cutting off issues. Anyways, could you guys please test out the above number with your Vonage line and let me know if it does the same thing (normal?) or if something is wrong.

I really like Vonage so far. One thing I notice to, if I key in numbers to fast like when calling the voicemail system, sometimes it won't pick them up. For example it says enter your pcs telephone number, I type it in, if I type it in too fast, it won't pick up the numbers and I have to re-do it. I can type them super fast on the same phone if it's plugged into a landline. I really don't like that either. Is that normal also or is something wrong?

any ideas?

Thx!
Sim-X

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

sounds familiar to me Rolling Eyes

http://www.vonage-forum.com/ftopic8237.html

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I get about half a ring tone, then "..come to the Sprint..." . I'm losing the first syllable of "welcome".

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

i just tried it, and i got "...to the sprint messaging system" (with the "to" kinda cut in half, only caught a portion of "to") -- of course, after a full-length ring tone.

Posts: 11 · Vonage Forum Associate Joined: Sep 10, 2005 Posts: 11

yep, I'm having the same problems. My rings are also more like short bursts. When the phone rings it also does the short bursts. Is everyone's rings like that? or is it just the linksys model we have? Mine also does the full rings thing. It won't connect half ring. More testers please? Anyone out there which works like a landline?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Except for the short delay I mentioned above, I haven't experienced the kind of delays reported by Blutarsky. We've been discussing that in his "....hello, hello?" thread. That's for outgoing calls.

On incoming calls I get a short ring. Others have been discussing that and attribute it to the "ring cadence" setting that Vonage can control. In one thread it was reported that calling tech support to change the ring cadence from the default 0x00000FFC00000000 to 0xFFFFF00000000000 made the incoming ring sound like a normal landline.

A separate issue on incoming calls is the ability of the RTP300 to ring several phones. Tech support can increase the ringer voltage, but even after that I've found that mine can't handle more than two phones and one fax machine. More than that and the ringer sounds odd or stops working all together.

Posts: 282 · Posted: Sat Sep 10, 2005 10:46 pm Post subject: Testing Sprint Number

Calling your test number, I get "come to the..." or "to the..." with the Wel or Welcome cut off as well, calling from NC. Tried the number from my Sprint PCS phone and you clearly get "Welcome to the..." so there is definitely some delay/cut-off.

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

yeah i've tried it from a cell and landline as well... my Vonage line picks it up at "...the sprint messaging..." or somwhere in the middle of the word "to" in "... to the sprint messaging...", whereas landline and cell always pick up and hear the full greeting. for the Vonage line, i always hear an entire, full ringtone (i've YET to hear a partial ring).

for reference, the thread that Steve48 refers to is: http://www.vonage-forum.com/ftopic8237.html

makes you wonder if perhaps there are a couple (or more?) versions of the "RTP300" adapter... maybe a different hardware revision or something. for some people to report no problem and others report the same persistent issue is kinda weird Confused

and for the Vonage techs to admit that it was a known issue and no "fix" was on the horizon is even more bizarre (is it a known issue where enough people simply have not complained so it's a bean-counter decision to ignore the issue for those who have it?).

for the general lack of response from that other thread quoted above (which made me think this was an isolated, if not mostly ignored, problem) as well as the generally negative response i had from the Vonage techs in talking with them about it, i was actually planning on cancelling my service earlier today. now that more people are posting with similar problems and experience, i'm going to hold off until as late as i can to cancel... and even then i'd prefer not to. the quality of all the calls i've had are almost perfect, but the initial delay in connecting on an outbound call is seriously a problem that i cannot ignore (it's hard to ignore if the delay is sometimes such that people hang up on you because they think the call didn't connect).

Posts: 9 · New Forum Member Joined: Sep 10, 2005 Posts: 9

This sounds as if the Vonage does not recognize that it connects immediately and it has to carry out a ring which is not needed. That to me is something you will never be able to fix until Vonage figures out how on their end. It does have something to do with ringing.

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

Sim-X wrote:

... Mine also does the full rings thing. It won't connect half ring.

i've done more and more calls to other numbers and other people, and always come up with the same results i've reported in the other thread and here -- i never hear a partial ring when dialing out, i always hear a full-length ring tone, and once the ring tone is finished i typically get people saying "hello" for their second or third time or hearing automated messages (like the sprint voicemail one) after it's apparently skipped a couple words or more.

almost seems like instead of the Vonage adapter (rtp300 in this case) dynamically generating the ring tone you hear on outgoing calls, it's playing a pre-recorded sound of ringing, which is why it can't cut it in half to play partial ring. if the connection isn't made yet, play the sound of ringing... after the sound is done, check to see if it's connected... repeat. i would hope that wouldn't be the case (and would like to doubt it could be, since that would make no sense), but it would explain why we never hear a partial ring at all and are always hearing full-length ring tones.

Sim-X wrote:

More testers please? Anyone out there which works like a landline?

yeah, i get the feeling this is actually happening to more people than realize it. perhaps the people they call answer more slowly, or they might naturally pause for a second before saying "hello". for some reason i call people who answer the phone pretty quickly, so i notice it all the time (for people who just pick up a phone from the base and bring it to their ear and say hello, it might take a second to complete the motion -- but people who have cordless phones and wait for second ring for the caller id, they already have the phone right in front of their face when the callerid comes up and they decide to answer, so it takes a split second to click the button and say hello... just a thought).

more people testing would really be appreciated. listen to see if you ever hear a partial ring tone when calling out. call a landline next to you and try to time it such that you pick up the other line in the beginning or middle of a ring you're hearing on your Vonage line. try to call yourself or others and see if the other party answers and says hello before you hear it... ask people you call if they ever say hello twice before you respond.