phone not working after changing network setup

Posts: 7 · New Forum Member Joined: Aug 12, 2005 Posts: 7

I followed the 2nd set of steps listed here: vonage-forum.com/setup.html" target="_blank">http://www.vonage-forum.com/setup.html

Phone worked fine last night and then I go to use it today and when making a call I get a dial tone and after dialing the number there is a long pause of about 5 to 10 seconds and it goes to a busy signal. This happens with any number I dial.

I notice after this that the light on the adapter for the phone is off. Then in a minute or two it will come back on.

I have my network setup as so:

Cat 5 cable running from the cable modem to the wan port on my Dlink 604 router. Then I ran a cat 5 cable from one of the lan ports on the dlink router to the 1st lan port on the Linksys RT31P2. Then ran a cat 5 cable from lan port 3 to the wan port on the Linksys router.

Is there something else I need to do that was not listed in those instructions?

Posts: 3198 · Posted: Sat Sep 10, 2005 3:31 pm Post subject:

why did you connect it twice? I bet if you power down the linksys, and only have the wan port of it going to a lan port on the dlink, and power back on, it'll work.

Posts: 7 · New Forum Member Joined: Aug 12, 2005 Posts: 7

I asked myself that same question. Wink

On the page I got the instructions from (linked in my previous message) it says to do it:

4. Connect an Ethernet cable from the internet port on the phone adapter to port 3 on the phone adapter.

I had tried it with just a cable going from a lan port on the dlink to the wan port on the linksys and either the phone line light stays off or it comes on and I get the same results as before when trying to make a call.

Posts: 3198 · Posted: Sat Sep 10, 2005 3:53 pm Post subject:

defintiely get rid of it. for troubleshooting, I would try hooking it directly to the cable modem. why do you want the dlink in front anyway? I would connect the dlink to the rt31p2 (assuming that's what you have)
also, try hooking a computer up to the device and going to 192.168.15.1 and seeing what the Status tab says.

Posts: 7 · New Forum Member Joined: Aug 12, 2005 Posts: 7

The reason I have the Dlink connected directly to the cable modem and then the linksys connected to it is because my computers are connected to the dlink router and I run a few services that I have to setup port forwarding for. The linksys router severely lacks in usefull configuration options which is why I don't want to just use it by its self.

If I switched them around then I would have to configure the Linksys router to forward the requests to the dlink router and then set the dlink router to forward them to the right computer. Correct?

Right now I have the Linksys connected directly to the modem and the phone is working. So that would make me think that the dlink router is blocking some/all of the required ports that are needed. I have setup port forwarding on the firewall tab of the dlink router using the info I found on the Vonage KB. The only thing I may have set wrong is the ip. When I tell it what IP to forward the ports to do I put in the 192.168.15.1 address?

Posts: 3198 · Posted: Sat Sep 10, 2005 4:59 pm Post subject:

ah I see. as far as ip, you should put in whatever the dlink assigned to the rt. there may be a dhcp client table or something similar in the setup portion of the dlink to see what ip was assigned to the device.

Posts: 7 · New Forum Member Joined: Aug 12, 2005 Posts: 7

Well for some reason the dlink router refuses to display what IP address it has assigned to the Linksys router. It shows everything else it has assigned a ip to except it.

But I did remember that the Linksys router has a screen that will tell you what ip address it is using. After correcting the rules on the firewall to point to the right IP address everything seems to be working. Won't celebrate just yet though, least not till tomorrow if it still works. Smile

Thanks for the help.