Virtual numbers

Posts: 28 · Vonage Forum Junior Joined: Dec 16, 2003 Posts: 28

I am currently a Vonage subscriber ony my main telephone.

I currently have a "dummy" number with a POTS provider. The number merely forwards to a cell phone and doesn't have a handset or line.

I would like to transfer the number to Vonage. I understand that I can add virtual numbers to my existing account. I also understant that virtual numbers forward to my main number/line.

Is it possible to make this virtual number to forward to another number? If not, then is it possible to use the Call Forward feature on my current account, to divert all calls coming from the virtual number to another non-Vonage number?

Posts: 89 · Vonage Forum Senior Joined: Feb 04, 2004 Posts: 89

My friend just tried this and it did not work for him. He got a virtual number in Amarillo, TX and his main number it registered with a Dallas, TX area code. He forwarded his main number to his cell phone and called from another line his virtual number. His call to the virtual number went to voicemail. Vonage told him that virtual numbers can only call another Vonage number. He cancelled the virtual number and Vonage gave him a credit. I would call Vonage to make sure.

Posts: 28 · Vonage Forum Junior Joined: Dec 16, 2003 Posts: 28

Thank you for contacting customer care.

You can actually set up the call forward feature and have calls
forwarded from any numbers on your account to any number that you like.

Posts: 2 · New Forum Member Joined: Jan 26, 2005 Posts: 2

I just wanted to confirm what's been discussed in this topic. It is possible to configure virtual numbers to forward to any number of your choosing vs having them routed to your main Vonage number. Correct?

Thanks for your response!

Posts: 69 · Full Forum Member Joined: Jan 10, 2005 Posts: 69

Quote:

It is possible to configure virtual numbers to forward to any number of your choosing vs having them routed to your main Vonage number.

Virtual numbers are routed ONLY to your Vonage number.

But you can configure your main Vonage number to ANY number via call forwarding feature. (but if you are on 500 minute plan then Vonage will deduct the call duration from your 500 minutes)