Final Email on LNP day

Posts: 13 · Vonage Forum Associate Joined: Aug 22, 2005 Posts: 13

Here is the email that I received on the final day of my number transfer, which is occurred just as Vonage specified. Our entire experience with Vonage, thus far, has been far greater than our expectations. My wife does not like change and she has been pleasantly surprised and enjoys Vonage. Please note below about the voicemail and 911 reset; we did not have to do that. This is a great post for those wondering what happens on the big day.

Dear XXXX,

1-(856)-XXX-XXXX is now your permanent Vonage telephone number.

We have successfully ported your existing phone number to your Vonage account. You will most likely need to reboot your "Digital Phone Adapter" in order to activate this number on your device. Simply unplug the power cable for 20 seconds and plug it back in again. Please wait about 5 minutes for the device to register. You should then hear a dial tone and be able to make calls.

You will still be able to make outgoing calls using your current home phone jacks with your original phone number, as well as with our device until midnight tonight when the change will be completed in full. At that time your original phone number will be completely available only through Vonage. You do not need to contact your previous provider to disconnect the line. This is taken care of during the transfer of your number to Vonage. Please be advised that you will receive a final bill from your previous provider.

During the transfer of your number to Vonage you may experience down time. Typically the loss of your service will last between one to two hours.

Your Voicemail Box was reset following the Number Transfer Process. You may access your Voicemail Box by calling your local access number in your area. If you do not know your local access number you can find one on the Vonage website:
http://www.vonage.com/features_vm_access.php

Keep in mind that the Voicemail system will identify your Vonage Phone Number ONLY when calling from that number. Alternatively, you may access your Voicemail from another line, however you will be required to enter your Vonage phone Number (1+ 10 digit phone number).

In addition, your Voicemail PIN has been reset to "1234". You will be required to select a PIN the very first time you access the Voicemail System.

PLEASE BE ADVISED THAT YOU WILL NEED TO REACTIVATE YOUR 911 DIALING CAPABILITY FOR THE NUMBER YOU TRANSFERRED TO Vonage.

Please do not reply to this E-mail because it is automatically generated at the completion of your transfer.

As always, if you have any questions,

Sincerely,

Vonage Customer Care
Number Transfer Department

Email: numbertransfer@vonage.com
Phone: 1-866-496-6359