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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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Joined: Aug 22, 2005
Posts: 13

PostPosted: Fri Sep 09, 2005 9:00 am    Post subject: Final Email on LNP day Reply with quote Back to top

Here is the email that I received on the final day of my number transfer, which is occurred just as Vonage specified. Our entire experience with Vonage, thus far, has been far greater than our expectations. My wife does not like change and she has been pleasantly surprised and enjoys Vonage. Please note below about the voicemail and 911 reset; we did not have to do that. This is a great post for those wondering what happens on the big day.

Dear XXXX,

1-(856)-XXX-XXXX is now your permanent Vonage telephone number.

We have successfully ported your existing phone number to your Vonage account. You will most likely need to reboot your "Digital Phone Adapter" in order to activate this number on your device. Simply unplug the power cable for 20 seconds and plug it back in again. Please wait about 5 minutes for the device to register. You should then hear a dial tone and be able to make calls.

You will still be able to make outgoing calls using your current home phone jacks with your original phone number, as well as with our device until midnight tonight when the change will be completed in full. At that time your original phone number will be completely available only through Vonage. You do not need to contact your previous provider to disconnect the line. This is taken care of during the transfer of your number to Vonage. Please be advised that you will receive a final bill from your previous provider.

During the transfer of your number to Vonage you may experience down time. Typically the loss of your service will last between one to two hours.

Your Voicemail Box was reset following the Number Transfer Process. You may access your Voicemail Box by calling your local access number in your area. If you do not know your local access number you can find one on the Vonage website:

Keep in mind that the Voicemail system will identify your Vonage Phone Number ONLY when calling from that number. Alternatively, you may access your Voicemail from another line, however you will be required to enter your Vonage phone Number (1+ 10 digit phone number).

In addition, your Voicemail PIN has been reset to "1234". You will be required to select a PIN the very first time you access the Voicemail System.


Please do not reply to this E-mail because it is automatically generated at the completion of your transfer.

As always, if you have any questions,


Vonage Customer Care
Number Transfer Department

Phone: 1-866-496-6359
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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