Choppy Audio No one can hear me WRT54GP2

Posts: 4 · New Forum Member Joined: Sep 03, 2005 Posts: 4

1. Your location
Greensboro, North Carolina

2. Your ISP name and type (cable, DSL, wireless etc)
Roadrunner (cable)

3. Upload and download speeds
Download 4,912,696 bps
Upload 364,272 bps

4. Modem make and model
Toshiba PCX1000

5. Type of Vonage adapter used ie RT31P2 or PAP2
WRT54GP2

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem--->Linksys WRT54GP2--->PC

7. Issue you are experiencing ie dropped calls, choppy audio etc
Problem comes and goes, sometimes several times within the same phone call. Person on the other end of the line cannot hear me, but I can hear them just fine.

8. DETAILED results from www.testyourvoip.com with a test call to Boston.
Download 4,912,696 bps
Upload 364,272 bps
QOS 99%
RTT 47 ms
MaxPause 31 ms

MOS Analysis from You TO Boston

Media Quality MOS 3.6 / 5.0
(Best with G.729 is 4.2)

Degradation Sources
Codec 0.89 62.6%
Latency 0.21 14.9%
Packet Discards 0.30 21.2%
Packet Loss 0.02 1.1%

Codec G.729 (CS-ACELP at 8kbps,
10ms RTP payload,
40kbps IP BW)
Round-Trip
Latency 381 ms
Packet Discards 2.4%
Packet Loss 0.1%
Loss Periods Min: 10 ms
Avg: 90 ms
Max: 180 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 498 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 78 ms
Media Delay 187 ms

MOS Analysis FROM Boston To You

Media Quality MOS 3.9 / 5.0
(Best with G.729 is 4.2)

Degradation Sources
Codec 0.86 79.6%
Latency 0.19 17.4%
Packet Discards 0.03 2.9%
Packet Loss 0.00 0.0%

Codec G.729 (CS-ACELP at 8kbps,
10ms RTP payload,
40kbps IP BW)
Round-Trip
Latency 381 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods Min: 30 ms
Avg: 30 ms
Max: 30 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 58 ms

Signaling Quality Post-Pickup Delay 91 ms
Call Setup Time 91 ms
Media Delay 121 ms

Posts: 17 · Posted: Wed Sep 07, 2005 9:35 pm Post subject:

What firmware do you have?

Posts: 4 · New Forum Member Joined: Sep 03, 2005 Posts: 4

It shows 1.29

Posts: 3198 · Posted: Thu Sep 08, 2005 6:58 am Post subject:

your connection basically ****. it looks similar to people who have issues with the pcx1xxx series, though I have never seen anyone on roadrunner whose problem was the pcx (since roadrunner fixed the issue with those modems and no other isps did). I would call rr and have them check your signal levels, though I suspect they're fine. after that, run www.pingplotter.com for an extended period of time to try to find where the packet loss is occuring.

Posts: 4 · New Forum Member Joined: Sep 03, 2005 Posts: 4

Thanks, I kind of figured that might be the problem. Now to try and convince Roadrunner.

Posts: 3198 · Posted: Thu Sep 08, 2005 8:15 am Post subject:

that's the point of running pingplotter. show them it's happening and where. whether they can or will do anything about it is iffy, but it takes the burden of proof off of you.

Posts: 7 · New Forum Member Joined: Apr 28, 2005 Posts: 7

grackle wrote:

It shows 1.29

Hey Grackle,

I'm in G'boro area also with Time Warner, and have the same router as you. I was having some of the same problems over the past month or so, and disabled my UPnP in the router and if fixed a LOT of the problems I was having. No more dropped calls, and the sound quality improved for some reason. Don't know why UPnP would fix the sound quality though....But it is better now.

Also, I just noticed that in the past day or two, my router has been upgraded to version 1.30.00.

Anyone know what 1.30 fixes????

See ya!

Posts: 7 · New Forum Member Joined: Apr 28, 2005 Posts: 7

Oh yeah...Also, get rid of the PCX1000. Even though Time Warner fixed a lot of issues for this in our area, it still has lots of problems. See if you can get the PCX2600. That one works great for me. I had to request it when I took my old PCX1000 into their office for an "upgrade". Otherwise, they will try to give you the old RCA one, which also has issues.

Posts: 4 · New Forum Member Joined: Sep 03, 2005 Posts: 4

Thanks for the replies. Time Warner came out today and replaced my PCX1000 with a PCX 2500. So far, so good.